Senior Technical Support Specialist Jobs in Tennessee

Do you have the career opportunities as a Senior Platform Engineer Endpoint you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.

JOB SUMMARY

The HCA India Systems Engineer will be responsible for the troubleshooting of Intune-managed devices for HCA India. Responsibilities include but are not limited to deployment and support of Windows, MacOS, iOS, and Android-based devices and their primary components like the Operating System, Applications, Configuration, and Compliance management. The engineer will serve as a liaison between US and India based ITG teams as well as providing escalation for Endpoint issues. A time shift will be necessary to align with the HCA India schedule. The engineer will perform complex resolution and root-cause analysis to diagnose issues and perform quality assurance testing. Focus on end-user experience to ensure devices are optimized and operating efficiently. Will also provide documentation for new and existing technologies and technologies nearing the end of lifecycle. They will provide direct feedback as a partner to all ITG teams. Provides directional and tactical feedback to members in the department and oversees departmental efforts. Suggests department process and procedure improvements. Self-directed and motivated to learn modern technologies and leadership skills. The engineer will possess advanced technical skills and interact with other ITG departments and contributes to the overall strategy for clients within the enterprise (ITSD, lTG, Information Security, Field IT support staff, Advanced Architecture, DTS community, System Administrator community). Writes and maintains documentation for support and training guides as needed. They will lead large project efforts that involve clients in the corporate space. Must have strong technical expertise in the following client OS platforms and technologies: Windows 10/11, Azure, Intune, SCCM, networking, VMware, and Citrix. Must have strong customer focus, be a team player, and display a positive attitude. Effective communication skills, both written and oral, are necessary. Strong problem-solving abilities and creative approaches.

GENERAL RESPONSIBILITIES

- Supports Intune, SCCM, and Azure Virtual Desktop solutions.
- Provides operational applications support.
- Troubleshoot Intune policies and profiles.
- Support and troubleshoot Windows Autopilot.
- Deploy and manage cloud ready applications (LOB, Win32, Store Apps, etc.) using Intune.
- Participates in activities which improve departmental and organizational performance.
- Interfaces directly with a wide variety of end users and technical counterparts in other divisions, facilities, and corporate roles.
- Adheres to and supports HCA (Hospital Corporation of America) IT&S standards, policies, and procedures.
- Maintains and protects confidentiality regarding all aspects of patient care.
- Adheres to Code of Conduct and Mission and Value Statement.
- Mentor desktop consultants through Team Lead role.
- Provides monthly MOR metrics reporting to department manager.
- Other duties as assigned.

Education

Bachelor’s degree preferred

Experience

5+ years of relevant experience required

OTHER/SPECIAL QUALIFICATIONS

- Familiar with creating packages using the PowerShell App Deployment Toolkit.
- Knowledge of Microsoft Graph and Power BI.
- Robust knowledge of the Microsoft Azure platform, Intune, Windows Autopilot, and Azure Virtual Desktop.
- Experience creating well-written, re-usable PowerShell scripts with proper documentation and commenting.
- A good understanding of device and user-based certificates (SCEP and NDES).
- Excellent teamwork and collaboration skills, with the ability to work independently and without guidance as required.
- Familiarity with the Microsoft Power Platform with knowledge of creating Power Automate flows.

PHYSICAL DEMANDS/WORKING CONDITIONS

- Prolonged sitting at a computer.
- Occasional moderate heavy lifting of 15 lbs. repeatedly.
- May require some travel (10%).

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
- Wellbeing support, including free counseling and referral services.
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do." - Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior Platform Engineer Endpoint opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.