Product Support Specialist Jobs in Tennessee
Product Support Specialist jobs in Tennessee are concentrated in Nashville, Memphis, and Knoxville, where technology companies, healthcare systems, and manufacturing operations maintain large customer-facing and technical support teams. Employers like Dell Technologies, HCA Healthcare, and Asurion consistently hire product support specialists across software troubleshooting, SaaS platforms, and medical device support. Demand is strongest in technical customer success, enterprise software support, and IoT product assistance, with openings at both entry and senior levels. Find a role that fits below and apply directly.
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Showing 5 of 6+ Product Support Specialist jobs
About Ergotron:
Ergotron, Inc. is a global leader in designing ergonomic solutions that connect people and technology to enhance human performance, health and happiness. Using the Technology of Movement™, Ergotron builds products and custom solutions that help people feel a new sense of energy in healthcare, industrial and office settings, both at home and on-site.
Through its 40-year history, Ergotron has led the industry with innovative, professional-grade products and customer-focused service. The company has earned more than 200 patents and established a growing portfolio of award-winning brands including WorkFit® and CareFit™, and patented Constant Force™ and LiFeKinnex™ technologies. Ergotron is headquartered in St. Paul, Minnesota, with a presence in North America, EMEA and Asia Pacific. For more information, please visit www.ergotron.com.
Position Summary:
Expert in providing solutions to technical problems, troubleshooting, research and development of solutions to new or unknown issues related to end user customers, resellers, distributors, DMR’s, and internal representatives. Translate product information to others for electrical, mechanical and service support resolution cases. Role will work with software based diagnostic tools, web resources, installation manuals and technical documentation in troubleshooting and product resolutions. Manage relationships with install vendors, manage install base and make recommendations to end-users and resellers for installation of DMS (Ergotron branded, Enovate by Ergotron branded, OmniMount branded and ODM products) and may manage or participate in installs and on-site diagnostics if/when necessary.
Position Responsibilities:
- Manage and provide electrical and hardware solutions to product technical questions and product/install questions at an expert level.
- Manage Email, Chat and Phone interactions.
- Provide legacy product support (15+ years old).
- Tier 2 escalation support for internal and external customers.
- Manage solutions and collaborate with diversified audience including Resellers, Partners, Sales Team members, and End User/Customers, regarding product configurations, issues and resolutions.
- Provide technical product specifications and Configuration Support for a wide array of product families in multiple use case environments.
- Research trouble reports received from various audiences, including sales, service partners, customers/end users, and resellers, providing solutions with expert product knowledge and a professional approach.
- Leverage via accurate and detailed documentation, Salesforce Case Management to ensure quality trending accuracy.
- Assist Quality in identifying and addressing product related issues including emerging issues or new product issues.
- Maintain relationships with install vendors, resellers and end users.
- Product support for the Customer Engagement and Service Operations Team.
- Back up for Product and Technical support of the APAC, EMEA Teams.
- Responsible for timely and accurate updating of all required systems and programs necessary for sales operations including Salesforce and others as appropriate to ensure customer data is well maintained and documented.
- Additional duties as requested.
- Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination.
About Ergotron:
Ergotron, Inc. is a global leader in designing ergonomic solutions that connect people and technology to enhance human performance, health and happiness. Using the Technology of Movement™, Ergotron builds products and custom solutions that help people feel a new sense of energy in healthcare, industrial and office settings, both at home and on-site.
Through its 40-year history, Ergotron has led the industry with innovative, professional-grade products and customer-focused service. The company has earned more than 200 patents and established a growing portfolio of award-winning brands including WorkFit® and CareFit™, and patented Constant Force™ and LiFeKinnex™ technologies. Ergotron is headquartered in St. Paul, Minnesota, with a presence in North America, EMEA and Asia Pacific. For more information, please visit www.ergotron.com.
Position Summary:
Expert in providing solutions to technical problems, troubleshooting, research and development of solutions to new or unknown issues related to end user customers, resellers, distributors, DMR’s, and internal representatives. Translate product information to others for electrical, mechanical and service support resolution cases. Role will work with software based diagnostic tools, web resources, installation manuals and technical documentation in troubleshooting and product resolutions. Manage relationships with install vendors, manage install base and make recommendations to end-users and resellers for installation of DMS (Ergotron branded, Enovate by Ergotron branded, OmniMount branded and ODM products) and may manage or participate in installs and on-site diagnostics if/when necessary.
Position Responsibilities:
- Manage and provide electrical and hardware solutions to product technical questions and product/install questions at an expert level.
- Manage Email, Chat and Phone interactions.
- Provide legacy product support (15+ years old).
- Tier 2 escalation support for internal and external customers.
- Manage solutions and collaborate with diversified audience including Resellers, Partners, Sales Team members, and End User/Customers, regarding product configurations, issues and resolutions.
- Provide technical product specifications and Configuration Support for a wide array of product families in multiple use case environments.
- Research trouble reports received from various audiences, including sales, service partners, customers/end users, and resellers, providing solutions with expert product knowledge and a professional approach.
- Leverage via accurate and detailed documentation, Salesforce Case Management to ensure quality trending accuracy.
- Assist Quality in identifying and addressing product related issues including emerging issues or new product issues.
- Maintain relationships with install vendors, resellers and end users.
- Product support for the Customer Engagement and Service Operations Team.
- Back up for Product and Technical support of the APAC, EMEA Teams.
- Responsible for timely and accurate updating of all required systems and programs necessary for sales operations including Salesforce and others as appropriate to ensure customer data is well maintained and documented.
- Additional duties as requested.
- Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination.
See All 6 Product Support Specialist Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find JobsProduct Support Specialist Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Product Support Specialist Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
What Tennessee Employers Look For
The qualifications that appear most often in product support specialist jobs across Tennessee.
- Associate or bachelor's degree in a technology, business, or related field
- Prior experience in a technical support, help desk, or customer-facing role
- Demonstrated ability to troubleshoot hardware, software, or SaaS product issues
- Proficiency with ticketing systems such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for client-facing interactions
- Familiarity with CRM platforms and product documentation or knowledge bases
Product Support Specialist Jobs in Tennessee: Frequently Asked Questions
How do you become a product support specialist in Tennessee?
Most product support specialist roles in Tennessee require an associate or bachelor's degree in information technology, business, or a related field. No state-issued license applies to this role. Tennessee employers typically look for hands-on exposure through internships, help desk roles, or technical training programs at community colleges like Nashville State or Pellissippi State. Earning a vendor certification from CompTIA, Microsoft, or Salesforce significantly strengthens a candidate's profile with Tennessee hiring managers.
Which companies hire product support specialists in Tennessee?
Employers hiring product support specialists in Tennessee right now include WMH, Wheeler Material Handling, and Ergotron, based on current listings on Migrate Mate as of August 2026. Tennessee's mix of healthcare technology firms, enterprise software companies, and consumer electronics service centers keeps demand for this role steady throughout the year.
Which Tennessee cities have the most product support specialist jobs?
Chattanooga, Piney Flats, and Franklin hold the most product support specialist openings in Tennessee. Nashville drives the largest share of listings because of its dense concentration of healthcare IT companies, insurance technology firms, and corporate headquarters, while Memphis benefits from logistics and financial services employers, and Knoxville draws openings from manufacturing and university-affiliated technology operations.
How can I get hired as a product support specialist in Tennessee with little or no experience?
The most realistic entry path is a help desk or tier-one technical support role at a Tennessee employer that promotes from within, such as healthcare IT firms in the Nashville corridor or contact center operations in Memphis. Community colleges including Volunteer State and Southwest Tennessee offer IT support certificates that Tennessee employers recognize. Moving laterally from customer service, retail electronics, or IT internship roles is common, and completing a foundational certification like CompTIA A+ gives candidates a concrete edge over other applicants without direct product support experience.
Where can I find and apply to product support specialist jobs in Tennessee?
You can find and apply to product support specialist jobs in Tennessee on Migrate Mate, which lists current Tennessee openings across Nashville, Memphis, Knoxville, and other markets in the state. Find roles that fit your background and apply directly to the ones that interest you.
See All 6 Product Support Specialist Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
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