Service Delivery Coordinator Jobs
Service delivery coordinator jobs are open across healthcare, logistics, IT services, and managed services, from entry-level to senior coordinator roles, with specializations in client onboarding, SLA management, and operations support. Scan the live roles below and apply to whichever ones fit.
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Join Esquire as a Coordinator, Service Delivery — a front-line role where you’ll ensure every interaction leaves a lasting, positive impression on clients while supporting the seamless coordination of legal proceedings.
Why Choose Esquire?
Esquire is a leader in legal support services, known for innovation, professionalism, and delivering exceptional quality. As part of our team, you’ll receive comprehensive training, competitive benefits, and the opportunity to grow within a people-first culture. At Esquire, we are focused on Getting it Right for our clients, our partners, and our employees. We understand that the client experience begins with us, and we’re committed to empowering our teams to continually innovate and earn clients for life.
About the Role
As a Coordinator, Service Delivery, you are the voice, face, and operational engine of the client journey. Whether it’s managing scheduling requests, greeting guests, or ensuring technology runs smoothly, you’ll play a pivotal role in delivering service excellence and creating clients for life.
Key Responsibilities
Client Experience & Communication
- Handle incoming client calls and respond to service tickets with urgency and professionalism
- Manage scheduling, confirmations, and client care requests via EsquireConnect and internal systems
- Respond to client emails in a timely, proactive manner to exceed expectations
- Welcome and support clients in-office, ensuring a polished and professional experience
Operational Support
- Coordinate technology setup and provide client/reporter support for Zoom, Webex, eLitigate, Remote Reporter, and other platforms
- Monitor and maintain office environment, including refreshments, cleanliness, and tech readiness
- Assist with exhibit coordination, including document scanning, copying, and retrieval
- Coordinate with building management or maintenance as needed
Team Collaboration & Execution
- Partner across teams to resolve client issues and ensure job success
- Meet productivity, accuracy, and quality objectives while maintaining attention to detail
- Follow all standard operating procedures and contribute to continuous improvement
What You’ll Need
- Skills: High emotional intelligence, strong verbal and written communication, organization, and multitasking under pressure
- Experience: Previous experience in a customer service-focused role; legal or scheduling experience is a plus
- Technical: Comfortable using Microsoft Office Suite and open to learning Esquire’s internal platforms; experience with NetSuite a plus
- Education: High school diploma or GED equivalent
- Attributes: Proactive, empathetic, dependable, and detail-oriented with a passion for excellence
What Success Looks Like
- High client satisfaction and retention
- Strong KPI scores in service delivery accuracy and responsiveness
- Smooth execution of deposition logistics and technology
- Positive feedback from internal and external stakeholders
Work Environment
This is a dynamic office-based role with regular interaction across teams and with clients. You may also serve as the first point of contact in offices without reception staff—representing Esquire’s professionalism and warmth from the moment a client walks in.
Ready to bring your precision and pride in quality to a team that’s getting it right?
Apply now and be the reason our clients keep coming back.
Equal Opportunity & Accommodations:
Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws, including but not limited to the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request reasonable accommodation. You can submit your request to talent.acquisition@esquiresolutions.com.
REQUIRED KNOWLEDGE, SKILLS OR ABILITIES:
- Skill with demonstrating high emotional intelligence
- Ability to deliver exceptional client care with passion
- Proactivity and responsiveness
- Ability to work under pressure
- Skill in interacting respectfully and professionally with all stakeholders
- Ability to learn Company’s technology platform
- Ability to thrive in fast-paced environment
- Skill in acting with great discretion and maintaining confidentiality
- Ability to perform all parts of job with high accuracy and quality
- Ability to plan work effectively and with a high attention to detail
- Ability to meet assigned deadlines
- Ability to make sound decisions
- Ability to multitask and shift priorities
- Ability to deliver superior verbal and written communication
- Ability to take direction from more than one supervisor
- Must maintain regular and acceptable attendance
- Knowledge of MS Office Suite
MEASUREMENTS OF SUCCESS
- Overall KPI Scores as defined in SDC KPI Scorecard
- Accuracy of client data with minimal issue trackers
- Ticket and Phone Queue volume and statistics
- Client retention and satisfaction
- Maintain quality standards
MINIMUM QUALIFICATIONS
- High school diploma or GED equivalent
- Prior experience in a customer service driven industry
- Experience using NetSuite preferred
- Valid driver’s license and reliable transportation (if SDC is required to travel to off-site depositions)
PHYSICAL ENVIRONMENT AND WORKING CONDITIONS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Workspace is within a normal office environment with little exposure to excessive noise, dust, temperature and the like.
- The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.
Join Esquire as a Coordinator, Service Delivery — a front-line role where you’ll ensure every interaction leaves a lasting, positive impression on clients while supporting the seamless coordination of legal proceedings.
Why Choose Esquire?
Esquire is a leader in legal support services, known for innovation, professionalism, and delivering exceptional quality. As part of our team, you’ll receive comprehensive training, competitive benefits, and the opportunity to grow within a people-first culture. At Esquire, we are focused on Getting it Right for our clients, our partners, and our employees. We understand that the client experience begins with us, and we’re committed to empowering our teams to continually innovate and earn clients for life.
About the Role
As a Coordinator, Service Delivery, you are the voice, face, and operational engine of the client journey. Whether it’s managing scheduling requests, greeting guests, or ensuring technology runs smoothly, you’ll play a pivotal role in delivering service excellence and creating clients for life.
Key Responsibilities
Client Experience & Communication
- Handle incoming client calls and respond to service tickets with urgency and professionalism
- Manage scheduling, confirmations, and client care requests via EsquireConnect and internal systems
- Respond to client emails in a timely, proactive manner to exceed expectations
- Welcome and support clients in-office, ensuring a polished and professional experience
Operational Support
- Coordinate technology setup and provide client/reporter support for Zoom, Webex, eLitigate, Remote Reporter, and other platforms
- Monitor and maintain office environment, including refreshments, cleanliness, and tech readiness
- Assist with exhibit coordination, including document scanning, copying, and retrieval
- Coordinate with building management or maintenance as needed
Team Collaboration & Execution
- Partner across teams to resolve client issues and ensure job success
- Meet productivity, accuracy, and quality objectives while maintaining attention to detail
- Follow all standard operating procedures and contribute to continuous improvement
What You’ll Need
- Skills: High emotional intelligence, strong verbal and written communication, organization, and multitasking under pressure
- Experience: Previous experience in a customer service-focused role; legal or scheduling experience is a plus
- Technical: Comfortable using Microsoft Office Suite and open to learning Esquire’s internal platforms; experience with NetSuite a plus
- Education: High school diploma or GED equivalent
- Attributes: Proactive, empathetic, dependable, and detail-oriented with a passion for excellence
What Success Looks Like
- High client satisfaction and retention
- Strong KPI scores in service delivery accuracy and responsiveness
- Smooth execution of deposition logistics and technology
- Positive feedback from internal and external stakeholders
Work Environment
This is a dynamic office-based role with regular interaction across teams and with clients. You may also serve as the first point of contact in offices without reception staff—representing Esquire’s professionalism and warmth from the moment a client walks in.
Ready to bring your precision and pride in quality to a team that’s getting it right?
Apply now and be the reason our clients keep coming back.
Equal Opportunity & Accommodations:
Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws, including but not limited to the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request reasonable accommodation. You can submit your request to talent.acquisition@esquiresolutions.com.
REQUIRED KNOWLEDGE, SKILLS OR ABILITIES:
- Skill with demonstrating high emotional intelligence
- Ability to deliver exceptional client care with passion
- Proactivity and responsiveness
- Ability to work under pressure
- Skill in interacting respectfully and professionally with all stakeholders
- Ability to learn Company’s technology platform
- Ability to thrive in fast-paced environment
- Skill in acting with great discretion and maintaining confidentiality
- Ability to perform all parts of job with high accuracy and quality
- Ability to plan work effectively and with a high attention to detail
- Ability to meet assigned deadlines
- Ability to make sound decisions
- Ability to multitask and shift priorities
- Ability to deliver superior verbal and written communication
- Ability to take direction from more than one supervisor
- Must maintain regular and acceptable attendance
- Knowledge of MS Office Suite
MEASUREMENTS OF SUCCESS
- Overall KPI Scores as defined in SDC KPI Scorecard
- Accuracy of client data with minimal issue trackers
- Ticket and Phone Queue volume and statistics
- Client retention and satisfaction
- Maintain quality standards
MINIMUM QUALIFICATIONS
- High school diploma or GED equivalent
- Prior experience in a customer service driven industry
- Experience using NetSuite preferred
- Valid driver’s license and reliable transportation (if SDC is required to travel to off-site depositions)
PHYSICAL ENVIRONMENT AND WORKING CONDITIONS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Workspace is within a normal office environment with little exposure to excessive noise, dust, temperature and the like.
- The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.
See All 12 Service Delivery Coordinator Jobs
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Find JobsService Delivery Coordinator Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in service delivery coordinator jobs.
- Experience coordinating service delivery or operations within a team environment
- Proficiency with ITSM or ticketing platforms such as ServiceNow or Jira
- Strong communication skills for managing client expectations and internal escalations
- Familiarity with SLA tracking, reporting, and performance documentation
- Associate or bachelor's degree in business, operations, or a related field
- ITIL Foundation certification or working knowledge of ITIL service frameworks
Tips for Your Service Delivery Coordinator Job Search
Tailor your resume to SLA metrics
Service delivery coordinators are hired to maintain standards, so your resume needs to show it. Swap vague phrases like 'managed projects' for concrete outcomes tied to service levels, response times, or client satisfaction scores.
Highlight your ticketing system experience
Most job descriptions call out specific ITSM or service desk platforms by name. List every system you've worked in prominently on your resume so hiring managers can match your background to their tech stack at a glance.
Apply early to roles that fit
Migrate Mate lists service delivery coordinator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by industry vertical
The day-to-day scope shifts significantly between healthcare, IT outsourcing, and telecom. Narrow your search to the vertical where your process knowledge lives so your cover letter can reference industry-specific workflows rather than generic coordination experience.
Prepare a scenario answer on escalations
Interviewers for this role almost always ask how you handle a service failure or missed SLA. Have a specific example ready that covers the trigger, your immediate steps, stakeholder communication, and what you changed afterward to prevent recurrence.
Negotiate scope before accepting an offer
Service delivery coordinator roles vary widely in client-facing responsibility. Before accepting, clarify whether you own vendor relationships, internal reporting, or both, since scope affects your workload and your leverage in future salary conversations.
Service Delivery Coordinator Jobs: Frequently Asked Questions
Which companies are hiring the most service delivery coordinators?
The most active employers for service delivery coordinators right now are Revivn, BAKER, and RS Americas, and the most openings are in Texas, North Carolina, and Iowa, based on current listings on Migrate Mate as of November 2026. Managed services firms, healthcare systems, and IT outsourcing companies tend to hire for this role at scale.
How many service delivery coordinator jobs are remote?
About 40% of service delivery coordinator openings are fully remote or hybrid as of November 2026, reflecting the role's growing reliance on digital communication tools over in-person coordination. Sub-areas focused on internal IT service desk support and vendor management reporting tend to have the highest share of remote-eligible positions.
How do you become a service delivery coordinator?
Start by building experience in customer-facing operations, helpdesk support, or administrative coordination, since employers want candidates who already manage competing priorities under deadlines. Earning an ITIL Foundation certification signals fluency with service frameworks that most organizations use. From there, apply to junior coordinator or operations associate roles and move into a full service delivery coordinator title as you take on SLA ownership and client communication responsibilities.
Can you get a service delivery coordinator job with little experience?
Yes, entry-level service delivery coordinator roles exist, and employers filling them focus on transferable skills more than tenure. Experience in customer support, scheduling, or helpdesk roles demonstrates the responsiveness and documentation habits the job requires. Pointing to any exposure to ticketing systems, escalation handling, or cross-team coordination in your resume, even from a different title, makes a meaningful difference in getting past the initial screen.
What does the service delivery coordinator interview process look like?
Most hiring processes for this role run three to four stages. A recruiter screen covers your background and availability, followed by a hiring manager interview focused on how you handle service failures, client escalations, and competing priorities. Many employers include a scenario or situational round where you walk through a real or hypothetical service disruption. Some add a final round with a team lead or operations director before extending an offer.
Where can I find and apply to service delivery coordinator jobs?
You can find and apply to service delivery coordinator jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits your situation.
See All 12 Service Delivery Coordinator Jobs
Find roles that match your experience and apply in just a few clicks.
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