Service Delivery Specialist Jobs in New Mexico
Service Delivery Specialist jobs in New Mexico are steady across state government agencies, federal contractor operations, and healthcare administration, with openings at both coordinator and senior levels. Albuquerque, Santa Fe, and Las Cruces account for most postings, where employers like Sandia National Laboratories, Presbyterian Healthcare Services, and Leidos maintain consistent service operations teams. The most in-demand specialties are IT service delivery, facilities management coordination, and client-facing support for government contracts. See the openings below and apply to the ones that match your experience.
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Showing 5 of 69+ Service Delivery Specialist jobs
DESCRIPTION
Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces.
Amazon is seeking self-motivated Driver Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Driver Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices.
As a Driver Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates’ questions and finding the answers if you are not sure of the correct response.
As a Driver Trainer, you are expected to lead by example and demonstrate the Amazon Leadership Principles at all times. In this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders, large or small, on time at the right place.
Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidate must hold a valid state-appropriate driver’s license, be able to obtain and maintain their Driver Qualification File (DQF), and be eligible to drive in accordance with Department of Transportation (DOT) requirements.
Key job responsibilities
- Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs
- Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities.
- Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation.
- Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties.
- Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined.
- Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices.
- Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
- Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation.
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation.
- Work outside and drive different motor vehicles over the road.
- Drive in accordance with DOT requirements.
- Stay connected to the operation by participating in on-road processes on a regular basis
- Be a resource to the delivery station for driver training-related questions
- Work as a peer trainer on an as needed basis to support the business.
- Motivate, coach, and provide feedback to Delivery Associates during Training
- Travel to multiple sites within 50 miles of the home station and have reliable transportation
- Operate and navigate a 26,000 pounds or less vehicle
- Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver, DOT regulated training.
- Effectively operate a GPS
- Associate may be required to gain DOT Regulation Qualification as a condition of the role
- Work 40 hours/week, and overtime as required
BASIC QUALIFICATIONS
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
- Valid and active driver's license
- Are 21 years of age or older
- Authorized to work in the United States
- Eligible to drive in accordance with DOT requirements
- Must be able to obtain and maintain a Driver Qualification File
PREFERRED QUALIFICATIONS
- Associate’s or Bachelor’s Degree, and/or prior Amazon experience
- Demonstrates problem solving and analytical skills
- Ability to communicate effectively (written and verbal) across various levels of an organization
- History of meeting/exceeding departmental goals
- Experience leading teams
- Capable of providing direction to team members using independent judgment
- Organization and time management skills
- Experience delivering training both to individuals and groups
- 2+ years of professional driving experience
- Bachelor’s Degree or 2+ years Amazon experience
- Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction
- Strong organizational, interpersonal, and communication skills
- Proven ability to deal with ambiguity and competing priorities Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, NM, CLOVIS - 23.50 - 23.50 USD hourly
DESCRIPTION
Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces.
Amazon is seeking self-motivated Driver Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Driver Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices.
As a Driver Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates’ questions and finding the answers if you are not sure of the correct response.
As a Driver Trainer, you are expected to lead by example and demonstrate the Amazon Leadership Principles at all times. In this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders, large or small, on time at the right place.
Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidate must hold a valid state-appropriate driver’s license, be able to obtain and maintain their Driver Qualification File (DQF), and be eligible to drive in accordance with Department of Transportation (DOT) requirements.
Key job responsibilities
- Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs
- Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities.
- Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation.
- Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties.
- Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined.
- Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices.
- Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
- Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation.
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation.
- Work outside and drive different motor vehicles over the road.
- Drive in accordance with DOT requirements.
- Stay connected to the operation by participating in on-road processes on a regular basis
- Be a resource to the delivery station for driver training-related questions
- Work as a peer trainer on an as needed basis to support the business.
- Motivate, coach, and provide feedback to Delivery Associates during Training
- Travel to multiple sites within 50 miles of the home station and have reliable transportation
- Operate and navigate a 26,000 pounds or less vehicle
- Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver, DOT regulated training.
- Effectively operate a GPS
- Associate may be required to gain DOT Regulation Qualification as a condition of the role
- Work 40 hours/week, and overtime as required
BASIC QUALIFICATIONS
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
- Valid and active driver's license
- Are 21 years of age or older
- Authorized to work in the United States
- Eligible to drive in accordance with DOT requirements
- Must be able to obtain and maintain a Driver Qualification File
PREFERRED QUALIFICATIONS
- Associate’s or Bachelor’s Degree, and/or prior Amazon experience
- Demonstrates problem solving and analytical skills
- Ability to communicate effectively (written and verbal) across various levels of an organization
- History of meeting/exceeding departmental goals
- Experience leading teams
- Capable of providing direction to team members using independent judgment
- Organization and time management skills
- Experience delivering training both to individuals and groups
- 2+ years of professional driving experience
- Bachelor’s Degree or 2+ years Amazon experience
- Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction
- Strong organizational, interpersonal, and communication skills
- Proven ability to deal with ambiguity and competing priorities Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, NM, CLOVIS - 23.50 - 23.50 USD hourly
See All 69 Service Delivery Specialist Jobs in New Mexico
Find roles in New Mexico that match your experience and apply in just a few clicks.
Find JobsService Delivery Specialist Jobs by City in New Mexico
Where New Mexico roles are concentrated, by current openings.
Service Delivery Specialist Job Market in New Mexico
A snapshot from current New Mexico openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Construction & Real Estate
- Consulting & Professional Services
- Biotechnology & Pharmaceuticals
What New Mexico Employers Look For
The qualifications that appear most often in service delivery specialist jobs across New Mexico.
- Bachelor's degree in business administration, information technology, or a related field
- Demonstrated experience managing service-level agreements and client expectations
- Proficiency with IT service management tools such as ServiceNow or Jira
- Strong written and verbal communication skills for cross-functional team coordination
- Ability to obtain or maintain a federal security clearance for contractor roles
- Experience working with government or healthcare clients in regulated environments
Service Delivery Specialist Jobs in New Mexico: Frequently Asked Questions
How do you become a service delivery specialist in New Mexico?
Most service delivery specialist positions in New Mexico require a bachelor's degree in business, information technology, or a related field, though substantial work experience in service operations or client support can substitute at some employers. New Mexico does not issue a state license for this role, but candidates targeting federal contractor positions at organizations like Sandia or Leidos should be prepared to pursue a federal security clearance. Building familiarity with ITIL frameworks or earning an ITIL Foundation certification strengthens applications considerably in the New Mexico market.
Which companies hire service delivery specialists in New Mexico?
Employers hiring service delivery specialists in New Mexico right now include Aaron's, AmeriGas, and American Traveler, based on current listings on Migrate Mate as of November 2026. New Mexico's concentration of federal labs, defense contractors, and large healthcare networks makes it a consistent market for this role throughout the year.
Which New Mexico cities have the most service delivery specialist jobs?
Albuquerque, Santa Fe, and Farmington lead New Mexico for service delivery specialist openings. Albuquerque drives the largest share because it is home to major healthcare systems, federal contractor offices, and the state's largest technology employers, while Santa Fe's concentration of state government agencies and Las Cruces's proximity to White Sands Missile Range and New Mexico State University create steady secondary demand.
Are there remote service delivery specialist jobs in New Mexico?
Yes, though availability varies by industry. About 7% of service delivery specialist openings tied to New Mexico are remote or hybrid as of November 2026, reflecting a role that can often be performed off-site when the work centers on coordination, reporting, or system management rather than on-site client support. IT service delivery and vendor management functions are the most likely to offer remote or hybrid arrangements.
How can I get hired as a service delivery specialist in New Mexico with little or no experience?
The most realistic entry path is moving laterally from an adjacent role such as help desk analyst, administrative coordinator, or customer support representative, which are common starting points at New Mexico employers like Presbyterian Healthcare Services and state government agencies. Many federal contractors in Albuquerque and around Kirtland Air Force Base hire coordinators and junior specialists who can then transition into delivery roles. Earning an ITIL Foundation certification or completing a project management fundamentals course through Central New Mexico Community College signals readiness to hiring managers even without direct experience.
Where can I find and apply to service delivery specialist jobs in New Mexico?
You can find and apply to service delivery specialist jobs in New Mexico on Migrate Mate, which lists current openings across the state. Search for roles that match your experience and location, then apply directly to the listings that fit. No signup is required to see the openings.
See All 69 Service Delivery Specialist Jobs in New Mexico
Find roles in New Mexico that match your experience and apply in just a few clicks.
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