Service Delivery Team Lead Jobs
Service Delivery Team Lead jobs are open across IT services, managed services, telecommunications, and logistics, covering specializations in ITSM, client operations, and SLA management, from team lead through senior and operations manager levels. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 12,801+ Service Delivery Team Lead jobs
About the role
Veradigm runs hundreds of hosted client environments across Azure, AWS, and on-premise data centers. We're looking for a Manager of Cloud Delivery Engineering to lead three teams: Upgrades, which delivers application upgrades across the fleet; Cloud Onboarding & Migration, which provisions new client environments and moves clients between platforms; and FollowMyHealth operations, which runs our patient engagement platform and its interfaces.
This is a player-coach role. You'll lead a large global team through team leads and coordinate daily with peer organizations. You'll also stay technical enough to work a failed deployment, read a pipeline, and identify which layer of the stack — network, identity, compute, database, application, or configuration — a problem lives in.
Today, upgrades and provisioning are largely manual. Our principal engineer is building the patterns, pipelines, and automation that replace that work. You'll take it from pattern to practice: run it at scale, shape the teams around it, and hire for the skills the new model needs. This is a growth role, and the team will change as the work does.
What you'll own
- People. Lead 20–30 people through direct reports and team leads. Hire, coach, manage performance, and reshape roles as the work moves to automation.
- Upgrades. Move fleet upgrades to mostly automated, staged releases validated by automated testing. Own reliability, change failure rate, and rollback.
- Cloud Onboarding & Migration. Run provisioning and migration as a series of pipelines the team operates front to back — on-premise to Azure, Azure to Azure, and Azure to AWS. The team owns environment variables, configuration, and data movement; pipeline and code defects go to the owning teams.
- FollowMyHealth Operations. Through a designated lead, keep FollowMyHealth, MPE, and their interfaces reliable.
- Adoption. Partner with the principal engineer to put new patterns and pipelines into production use, and feed operational gaps back into the design.
- Delivery. Own intake, prioritization, and committed dates. Manage prerequisites as critical path, run clean change windows, and see root causes fixed.
- Partnership. Coordinate with CloudOps, DBOps, Network, Security, DevOps, Development, Product, and Sales. Hold clear lines on who owns what, and push back when a design creates risk.
What success looks like
- Upgrades run mostly automated, with automated tests gating each stage.
- Provisioning and migration run as pipelines the team operates end to end, with clean handoffs to code owners.
- Manual, click-driven work replaced by documented, repeatable process.
- FollowMyHealth operations running under a designated lead with a documented scope.
- A team staffed and skilled for the automated model.
Required qualifications
- Bachelor's degree or equivalent technical/business experience.
- Experience leading infrastructure, platform, or operations teams of 20 or more across time zones, including through team leads.
- Has led a team from manual operations to automation, reshaping its skills through hiring and performance management.
- Working knowledge across the stack — networking, identity, compute, storage, database, and application — enough to isolate a fault and route it to the right owner.
- Hands-on Azure infrastructure experience; AWS experience or strong readiness to take it on.
- Practical use of infrastructure as code (Bicep/ARM, Terraform, or CloudFormation) and Git-based CI/CD; able to read and troubleshoot a pipeline.
- Has run application upgrades or deployments across a large, multi-tenant fleet, including automated testing and validation.
- Planned and delivered platform migrations end to end, including data moves and cutovers.
- Hands-on Windows Server, SQL Server, and PowerShell skills.
- Builds working relationships across organizations and explains technical risk in business terms.
Preferred qualifications
- 12+ years relevant work experience; 4-7yrs relevant leadership experience including directing the work of others
- Experience with Parallels RAS, Citrix, or RDS-style hosted desktop environments.
- Multi-tenant or managed-hosting background.
- Healthcare interoperability experience — FHIR, HL7, or patient portals.
- Automated test frameworks for deployment validation.
- Background in HIPAA or similarly regulated environments.
Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.
Enhancing Lives and Building Careers
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?
Take a look at our Culture , Benefits , Early Talent Program , and Additional Openings .
Visa Sponsorship is not offered for this position.
At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans
This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.
Thank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!
About the role
Veradigm runs hundreds of hosted client environments across Azure, AWS, and on-premise data centers. We're looking for a Manager of Cloud Delivery Engineering to lead three teams: Upgrades, which delivers application upgrades across the fleet; Cloud Onboarding & Migration, which provisions new client environments and moves clients between platforms; and FollowMyHealth operations, which runs our patient engagement platform and its interfaces.
This is a player-coach role. You'll lead a large global team through team leads and coordinate daily with peer organizations. You'll also stay technical enough to work a failed deployment, read a pipeline, and identify which layer of the stack — network, identity, compute, database, application, or configuration — a problem lives in.
Today, upgrades and provisioning are largely manual. Our principal engineer is building the patterns, pipelines, and automation that replace that work. You'll take it from pattern to practice: run it at scale, shape the teams around it, and hire for the skills the new model needs. This is a growth role, and the team will change as the work does.
What you'll own
- People. Lead 20–30 people through direct reports and team leads. Hire, coach, manage performance, and reshape roles as the work moves to automation.
- Upgrades. Move fleet upgrades to mostly automated, staged releases validated by automated testing. Own reliability, change failure rate, and rollback.
- Cloud Onboarding & Migration. Run provisioning and migration as a series of pipelines the team operates front to back — on-premise to Azure, Azure to Azure, and Azure to AWS. The team owns environment variables, configuration, and data movement; pipeline and code defects go to the owning teams.
- FollowMyHealth Operations. Through a designated lead, keep FollowMyHealth, MPE, and their interfaces reliable.
- Adoption. Partner with the principal engineer to put new patterns and pipelines into production use, and feed operational gaps back into the design.
- Delivery. Own intake, prioritization, and committed dates. Manage prerequisites as critical path, run clean change windows, and see root causes fixed.
- Partnership. Coordinate with CloudOps, DBOps, Network, Security, DevOps, Development, Product, and Sales. Hold clear lines on who owns what, and push back when a design creates risk.
What success looks like
- Upgrades run mostly automated, with automated tests gating each stage.
- Provisioning and migration run as pipelines the team operates end to end, with clean handoffs to code owners.
- Manual, click-driven work replaced by documented, repeatable process.
- FollowMyHealth operations running under a designated lead with a documented scope.
- A team staffed and skilled for the automated model.
Required qualifications
- Bachelor's degree or equivalent technical/business experience.
- Experience leading infrastructure, platform, or operations teams of 20 or more across time zones, including through team leads.
- Has led a team from manual operations to automation, reshaping its skills through hiring and performance management.
- Working knowledge across the stack — networking, identity, compute, storage, database, and application — enough to isolate a fault and route it to the right owner.
- Hands-on Azure infrastructure experience; AWS experience or strong readiness to take it on.
- Practical use of infrastructure as code (Bicep/ARM, Terraform, or CloudFormation) and Git-based CI/CD; able to read and troubleshoot a pipeline.
- Has run application upgrades or deployments across a large, multi-tenant fleet, including automated testing and validation.
- Planned and delivered platform migrations end to end, including data moves and cutovers.
- Hands-on Windows Server, SQL Server, and PowerShell skills.
- Builds working relationships across organizations and explains technical risk in business terms.
Preferred qualifications
- 12+ years relevant work experience; 4-7yrs relevant leadership experience including directing the work of others
- Experience with Parallels RAS, Citrix, or RDS-style hosted desktop environments.
- Multi-tenant or managed-hosting background.
- Healthcare interoperability experience — FHIR, HL7, or patient portals.
- Automated test frameworks for deployment validation.
- Background in HIPAA or similarly regulated environments.
Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.
Enhancing Lives and Building Careers
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?
Take a look at our Culture , Benefits , Early Talent Program , and Additional Openings .
Visa Sponsorship is not offered for this position.
At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans
This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.
Thank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!
Service Delivery Team Lead Jobs by Experience Level
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Find JobsService Delivery Team Lead Job Market
Who's Hiring
- American Traveler448
- Domino's243
- Amazon243
- Amazon Web Services166
- Tractor Supply141
Top Industries Hiring
- Healthcare & Medical Services256
- Consulting & Professional Services115
- Technology & Software64
- Distribution & Wholesale38
- Retail26
What Employers Look For
The qualifications that appear most often in service delivery team lead jobs.
- 3 to 5 years of experience in IT service delivery or operations management
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Remedy
- ITIL Foundation certification or demonstrated knowledge of ITIL frameworks
- Experience managing SLA compliance, escalation processes, and performance reporting
- Strong stakeholder communication skills across technical and non-technical audiences
- Bachelor's degree in information technology, business administration, or a related field
Tips for Your Service Delivery Team Lead Job Search
Quantify SLA and CSAT outcomes on your resume
Hiring managers for service delivery roles scan for measurable results tied to service-level agreements and customer satisfaction scores. Replace vague descriptions like 'improved team performance' with specific outcomes: uptime targets met, ticket resolution rates improved, or escalation volumes reduced.
Highlight ITIL or relevant certifications prominently
Many service delivery team lead postings screen for ITIL Foundation or higher as a baseline. If you hold that certification, put it in your resume header or a dedicated credentials section, not buried at the bottom where recruiters miss it during a quick scan.
Target postings by industry vertical, not just title
Service delivery team lead openings in managed IT services look very different from those in telecom or field operations. Filter your search by industry so your resume's language mirrors the vertical's specific tooling, terminology, and client expectations before you apply.
Apply early to roles that fit
Migrate Mate lists service delivery team lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers typically present a real escalation scenario or a team underperformance situation and ask how you would respond. Walk through your diagnosis process, your communication steps with stakeholders, and how you would adjust delivery workflows to prevent recurrence.
Negotiate scope alongside compensation
When an offer arrives, clarify team size, budget authority, and escalation paths before accepting. Service delivery roles vary widely in operational autonomy, and a title that sounds senior can carry junior-level decision-making power if you don't ask the right questions upfront.
Service Delivery Team Lead Jobs: Frequently Asked Questions
Which companies are hiring the most service delivery team leads?
American Traveler, Domino's, and Amazon are hiring the most service delivery team leads right now, with openings concentrated in Texas, California, and Virginia, based on current listings on Migrate Mate as of November 2026. Demand is especially strong at managed service providers and large enterprise IT outsourcing firms.
How many service delivery team lead jobs are remote?
About 26% of service delivery team lead openings are fully remote or hybrid as of November 2026, with availability varying by industry. Roles focused on IT helpdesk coordination and client success operations tend to be the most remote-friendly, while field service and logistics-based delivery lead positions typically require on-site presence.
How do you become a service delivery team lead?
Start by building hands-on experience as a service desk analyst or operations coordinator, then move into a senior individual contributor role where you manage escalations and own client-facing reporting. From there, pursue ITIL certification, demonstrate that you can coach junior team members, and apply for team lead roles that list SLA ownership as a core responsibility.
Can I get hired as a service delivery team lead with limited experience?
Yes, some employers hire candidates into the role if they have strong ITSM tool experience and have informally led projects or coordinated across teams, even without a formal lead title. Emphasize any experience owning a queue, running shift handovers, or acting as the point of escalation in your previous role to close the gap on paper.
What does the service delivery team lead interview process look like?
Most processes run three to four stages: an initial screening call with a recruiter, a competency interview with a hiring manager focused on ITSM knowledge and leadership scenarios, and a final round that often includes a panel with operations or client stakeholders. Some employers add a brief case study asking you to diagnose a hypothetical service failure and propose a corrective action plan.
Where can I find and apply to service delivery team lead jobs?
You can find and apply to service delivery team lead jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits.
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