Entry Level Service Desk Analyst Jobs
New grad service desk analyst jobs are open to recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or hands-on helpdesk portfolio can matter more than a long resume. Most openings are on-site roles concentrated in Technology & Software, Manufacturing, and Construction & Real Estate, with employers like Abacus.Ai, Wipro, and Abacus hiring at this level now.
Find JobsOverview
Open roles13
Top stateGeorgia
Top employerAbacus.Ai
Top cityAtlanta, GA
Work type91% On-site
Top industryTechnology
Showing 3 of 13+ Entry Level Service Desk Analyst jobs
Service Desk Analyst Intern
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Added 2mo ago
CannonDesign
Service Desk Analyst Intern
Minneapolis, Minnesota
Added 2mo ago
Analyst, Enterprise Service Desk
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Added 2mo ago
Abacus
Analyst, Enterprise Service Desk
Atlanta, Georgia
Added 2mo ago
Help Desk / Service Desk Analyst I -4P/663
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Added 6mo ago
4P Consulting Inc.
Help Desk / Service Desk Analyst I -4P/663
Atlanta, Georgia
Added 6mo ago
Added 2mo ago
Service Desk Analyst Intern
CannonDesign·Minneapolis, Minnesota
Job functions:
$21 - $26/hr
Part Time
1,001-5,000 employees
Job Description
If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply.
ABOUT THE ROLE
You will work under the direction of the IT team to provide support with technology that our people rely on to develop design solutions for leading health, education and business organizations. This will be a part-time temporary position averaging 24-32 hours a week, this position will require an in-office presence in our Minneapolis, Minnesota office.
HERE'S WHAT YOU'LL DO
- Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets. Manage end user expectations regarding estimated response times for issue resolution.
- Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.
- Prepare, set up, and coordinate employee equipment.
- Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements.
- Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
- Adapt/modify existing hardware and software to meet specific needs.
- Maintain peripherals (i.e. printers).
- Travel may be required.
- May perform other duties as required.
HERE'S WHAT YOU'LL NEED
- Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
- Knowledge of MS Windows desktop, Microsoft Office is required.
- Strong communication skills and innovative thinking is essential.
- Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
The hourly range for this position to be filled in our Minneapolis, Minnesota office is $21.25-$26.25 an hour. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time schedules, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at https://www.cannondesign.com/careers/benefits. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
ABOUT OUR FIRM
CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don't just dream up solutions — we create and bring them to life in ways to solve some of the biggest challenges facing our clients and the society. At the heart of everything we do is Living-Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better. It's more than a philosophy — it's who we are, and it drives us to make a meaningful, lasting difference every day.
ABOUT WORKING HERE
- We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about.
- We are committed to ensuring our practice provides equal opportunities for all employees, as we strive to connect with communities around us and focus on the future of design. We support equity, diversity, and inclusion efforts that benefit all employees through the leadership of our DEI Council, our Employee Resource Groups which are open to everyone, and other community initiatives.
- We're about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we're ready for you.
Please note that candidates can only apply to our positions on our company Careers site. It's not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying.
As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.
CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm's policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by applicable law. It is also CannonDesign's policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.
CannonDesign
Service Desk Analyst Intern
Minneapolis, Minnesota
Added 2mo ago1,001-5,000 employees
Job functions:
$21 - $26/hr
Part Time
Job Description
If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply.
ABOUT THE ROLE
You will work under the direction of the IT team to provide support with technology that our people rely on to develop design solutions for leading health, education and business organizations. This will be a part-time temporary position averaging 24-32 hours a week, this position will require an in-office presence in our Minneapolis, Minnesota office.
HERE'S WHAT YOU'LL DO
- Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets. Manage end user expectations regarding estimated response times for issue resolution.
- Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.
- Prepare, set up, and coordinate employee equipment.
- Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements.
- Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
- Adapt/modify existing hardware and software to meet specific needs.
- Maintain peripherals (i.e. printers).
- Travel may be required.
- May perform other duties as required.
HERE'S WHAT YOU'LL NEED
- Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
- Knowledge of MS Windows desktop, Microsoft Office is required.
- Strong communication skills and innovative thinking is essential.
- Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
The hourly range for this position to be filled in our Minneapolis, Minnesota office is $21.25-$26.25 an hour. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time schedules, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at https://www.cannondesign.com/careers/benefits. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
ABOUT OUR FIRM
CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don't just dream up solutions — we create and bring them to life in ways to solve some of the biggest challenges facing our clients and the society. At the heart of everything we do is Living-Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better. It's more than a philosophy — it's who we are, and it drives us to make a meaningful, lasting difference every day.
ABOUT WORKING HERE
- We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about.
- We are committed to ensuring our practice provides equal opportunities for all employees, as we strive to connect with communities around us and focus on the future of design. We support equity, diversity, and inclusion efforts that benefit all employees through the leadership of our DEI Council, our Employee Resource Groups which are open to everyone, and other community initiatives.
- We're about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we're ready for you.
Please note that candidates can only apply to our positions on our company Careers site. It's not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying.
As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.
CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm's policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by applicable law. It is also CannonDesign's policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.
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Entry Level Service Desk Analyst Jobs: Frequently Asked Questions
How do I get an entry level service desk analyst job?
Start by earning a foundational certification like CompTIA A+ or Google IT Support Professional, which many hiring managers treat as a baseline at this level. Internship experience or a home lab project demonstrating ticketing workflows, troubleshooting steps, and basic networking can set your application apart. Tailor your resume to show customer-facing communication skills alongside any technical coursework or volunteer IT work.
Which companies hire entry level service desk analysts?
Companies hiring entry level service desk analysts right now include Abacus.Ai, Wipro, and Abacus, based on current listings on Migrate Mate as of November 2026. At this experience level, managed service providers, large healthcare networks, and enterprise IT departments tend to post the highest volume of openings since they run structured training programs suited to junior candidates.
Are there remote entry level service desk analyst jobs?
Yes, though remote roles at this level are less common than for experienced analysts. About 9% of entry level service desk analyst openings are remote or hybrid as of November 2026, so candidates who prefer flexibility still have real options. Hybrid roles that mix on-site training with remote days are particularly common for new analysts building their troubleshooting skills alongside a team.
Are these new grad service desk analyst jobs?
Yes, this page includes new grad, recent graduate, and junior service desk analyst roles. A posting is new-grad friendly when it welcomes zero to two years of experience, accepts internships or academic projects in place of full-time history, or calls out that training will be provided. If a listing mentions a degree in IT, computer science, or a related field rather than requiring years on the job, that is a strong signal the employer is open to new grad applicants.
Which industries hire the most entry level service desk analysts?
Entry Level service desk analyst roles concentrate in Technology & Software, Manufacturing, and Construction & Real Estate, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they operate large internal IT environments or customer-facing support functions that need a steady pipeline of junior analysts to handle first-contact tickets and basic troubleshooting under senior supervision.