Mid Level Service Desk Associate Jobs
Mid level service desk associate jobs go to professionals ready to own incident workflows, mentor junior staff, and resolve escalations with minimal supervision. Openings are spread across on-site, remote, and hybrid settings in Technology & Software, Staffing & Recruiting, and Construction & Real Estate, with employers like Abacus.Ai, Abacus, and Jobot hiring at this level now.
Find JobsOverview
Showing 5 of 21+ Mid Level Service Desk Associate jobs
Your Toolbox
- Demonstrated understanding of advanced technology standards.
- Ability to perform and supervise complex installations and configurations.
- Proficient in troubleshooting a range of IT issues.
- Excellent communication, mentorship, and problem-solving skills.
- Ability to manage change effectively and understand its impact on business functions.
- High school diploma required or GED is required; Bachelor’s degree and relevant IT certifications (CompTIA A+ or equivalent) preferred.
- Minimum 5+ years of relevant experience.
Life at Lennar
At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth. Lennar Associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, included:
Benefits to make your heart smile!
- Comprehensive medical, dental, and vision benefits.
- Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts and Commuter Savings Accounts.
- Vacation – up to 3 weeks of vacation per year upon hire.
- Holidays, sick leave, & personal days.
- Everyone’s Included Day – We offer one paid day each year to celebrate, engage, in and/or observe a cause that is meaningful to you.
- 401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay.
- Paid maternity & bonding leave.
- New hire referral bonus program.
- Associate Assistance Plan.
- Lennar Education Assistance Program (LEAP) – Provides Student Loan Repayment Assistance.
- Associate Discount Program through Perks at Work.
- Associate Home Purchase Program.
- If enrolled in a Lennar medical plan, you can earn additional money in well-being rewards for a variety of wellness activities.
Physical & Office/Site Presence Requirements:
Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. This is primarily an active position which requires the incumbent to have the ability to operate a motor vehicle, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Local commute within a 2-hour radius of the division office and occasional travel (up to 25%) to remote offices within the United States. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms.
Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Your Toolbox
- Demonstrated understanding of advanced technology standards.
- Ability to perform and supervise complex installations and configurations.
- Proficient in troubleshooting a range of IT issues.
- Excellent communication, mentorship, and problem-solving skills.
- Ability to manage change effectively and understand its impact on business functions.
- High school diploma required or GED is required; Bachelor’s degree and relevant IT certifications (CompTIA A+ or equivalent) preferred.
- Minimum 5+ years of relevant experience.
Life at Lennar
At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth. Lennar Associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, included:
Benefits to make your heart smile!
- Comprehensive medical, dental, and vision benefits.
- Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts and Commuter Savings Accounts.
- Vacation – up to 3 weeks of vacation per year upon hire.
- Holidays, sick leave, & personal days.
- Everyone’s Included Day – We offer one paid day each year to celebrate, engage, in and/or observe a cause that is meaningful to you.
- 401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay.
- Paid maternity & bonding leave.
- New hire referral bonus program.
- Associate Assistance Plan.
- Lennar Education Assistance Program (LEAP) – Provides Student Loan Repayment Assistance.
- Associate Discount Program through Perks at Work.
- Associate Home Purchase Program.
- If enrolled in a Lennar medical plan, you can earn additional money in well-being rewards for a variety of wellness activities.
Physical & Office/Site Presence Requirements:
Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. This is primarily an active position which requires the incumbent to have the ability to operate a motor vehicle, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Local commute within a 2-hour radius of the division office and occasional travel (up to 25%) to remote offices within the United States. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms.
Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
See All 21 Mid Level Service Desk Associate Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsMid Level Service Desk Associate Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software17
- Staffing & Recruiting1
- Construction & Real Estate1
- Biotechnology & Pharmaceuticals1
Mid Level Service Desk Associate Jobs: Frequently Asked Questions
How do I get a mid level service desk associate job?
Position your existing experience around ownership and impact rather than task completion. Highlight incidents you resolved independently, processes you improved, and any junior colleagues you guided. Tailor your resume to show familiarity with ticketing platforms like ServiceNow or Jira, strong SLA adherence, and cross-functional collaboration. Applying to roles that match your current scope of work gives you the strongest footing.
Which companies hire mid level service desk associates?
Companies hiring mid level service desk associates right now include Abacus.Ai, Abacus, and Jobot, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a wide range of employers, including large enterprises with dedicated IT support departments, managed service providers, and mid-size organizations scaling their internal help desk functions.
Are there remote mid level service desk associate jobs?
Yes, though availability varies by employer and role type. About 25% of mid level service desk associate openings are remote or hybrid as of November 2026, reflecting strong demand for experienced support professionals who can operate independently without on-site supervision. Roles requiring hands-on hardware support tend to remain on-site, while software and systems support positions are more frequently offered remotely.
How do I move up to a mid level service desk associate role?
Moving from entry level to mid level happens by building deeper technical fluency and demonstrating consistent ownership. Focus on mastering your ticketing system, reducing resolution times, and handling escalations without needing a supervisor to step in. Taking on small process improvement projects and documenting outcomes shows measurable impact. Earning a certification like CompTIA A+ or ITIL Foundation also signals readiness for increased responsibility.
Which industries hire the most mid level service desk associates?
Mid Level service desk associate roles concentrate in Technology & Software, Staffing & Recruiting, and Construction & Real Estate, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large employee bases or complex technology environments that require experienced support professionals to maintain uptime, manage escalations, and keep end users productive.