Entry Level Service Desk Lead Jobs
New grad service desk lead jobs are open to recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or hands-on helpdesk portfolio can carry more weight than years on a resume. Most openings are on-site roles across Technology & Software, Healthcare & Medical Services, and Hospitality & Tourism, with employers like Banner Health, Abacus.Ai, and Sage Hospitality hiring at this level now.
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Showing 5 of 93+ Entry Level Service Desk Lead jobs
Primary City/State:
Mesa, Arizona
Department Name:
Banner Staffing Services-AZ
Work Shift:
Day
Job Category:
Information Technology
Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.
This role is an onsite position based at Banner Corporate Center Mesa. The schedule is Sunday through Saturday, with working hours from 12:00 AM (midnight) to 2:00 AM. Initial training will be conducted during standard business hours, either 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM, depending on the trainer’s availability. Once training is complete, candidates may be assigned to any shift, as we operate a 24/7 call center.
Please note that this position is through Banner Staffing Services. Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. If this role sounds like the one for you, Apply Today!
As a valued and respected Banner Health team member, you will enjoy:
- Competitive wages
- Paid orientation
- Flexible Schedules (select positions)
- Fewer Shifts Cancelled
- Weekly pay
- 403(b) Pre-tax retirement
- Resources for living (Employee Assistance Program)
- MyWell-Being (Wellness program)
- Discount Entertainment tickets
- Restaurant/Shopping discounts
Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
Position Summary
The position is the first line of support for enterprise-wide IT services, delivering remote technical assistance to users across the organization. This role balances rapid issue resolution with high-quality service by applying structured troubleshooting processes, remote tools, and customer engagement skills. This position documents and resolves a wide range of Tier 1 and Tier 1.5 technical issues involving hardware, software, applications, and connectivity, and contributes to process improvement through knowledge sharing and data-driven trend identification.
CORE FUNCTIONS
-
Provides first-contact technical support via phone, chat, and ticketing systems, ensuring timely and accurate resolution of IT issues related to user accounts, hardware/software, connectivity, and business applications.
-
Utilizes remote desktop tools to investigate and resolve technical problems without requiring onsite intervention, reducing downtime and improving response time.
-
Guides users through troubleshooting steps, installations, or workarounds while maintaining a clear, supportive, and professional communication style. Documents each support interaction thoroughly in the ITSM system.
-
Coordinates escalations to appropriate teams by collecting logs, screenshots, and issue context to streamline handoff and avoid rework. Flags recurring issues for review by senior technical teams.
-
Monitors high-volume ticket queues and proactively follows up on aging or high-impact incidents to ensure closure within SLA timelines.
-
Maintains up-to-date knowledge of enterprise technology platforms, security policies, and support procedures.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge in a similar role is required.
Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required.
Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Requires exceptional communication, both written and verbal.
Working variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Knowledge of Information Technology in a fast-paced environment is preferred.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Primary City/State:
Mesa, Arizona
Department Name:
Banner Staffing Services-AZ
Work Shift:
Day
Job Category:
Information Technology
Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.
This role is an onsite position based at Banner Corporate Center Mesa. The schedule is Sunday through Saturday, with working hours from 12:00 AM (midnight) to 2:00 AM. Initial training will be conducted during standard business hours, either 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM, depending on the trainer’s availability. Once training is complete, candidates may be assigned to any shift, as we operate a 24/7 call center.
Please note that this position is through Banner Staffing Services. Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. If this role sounds like the one for you, Apply Today!
As a valued and respected Banner Health team member, you will enjoy:
- Competitive wages
- Paid orientation
- Flexible Schedules (select positions)
- Fewer Shifts Cancelled
- Weekly pay
- 403(b) Pre-tax retirement
- Resources for living (Employee Assistance Program)
- MyWell-Being (Wellness program)
- Discount Entertainment tickets
- Restaurant/Shopping discounts
Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
Position Summary
The position is the first line of support for enterprise-wide IT services, delivering remote technical assistance to users across the organization. This role balances rapid issue resolution with high-quality service by applying structured troubleshooting processes, remote tools, and customer engagement skills. This position documents and resolves a wide range of Tier 1 and Tier 1.5 technical issues involving hardware, software, applications, and connectivity, and contributes to process improvement through knowledge sharing and data-driven trend identification.
CORE FUNCTIONS
-
Provides first-contact technical support via phone, chat, and ticketing systems, ensuring timely and accurate resolution of IT issues related to user accounts, hardware/software, connectivity, and business applications.
-
Utilizes remote desktop tools to investigate and resolve technical problems without requiring onsite intervention, reducing downtime and improving response time.
-
Guides users through troubleshooting steps, installations, or workarounds while maintaining a clear, supportive, and professional communication style. Documents each support interaction thoroughly in the ITSM system.
-
Coordinates escalations to appropriate teams by collecting logs, screenshots, and issue context to streamline handoff and avoid rework. Flags recurring issues for review by senior technical teams.
-
Monitors high-volume ticket queues and proactively follows up on aging or high-impact incidents to ensure closure within SLA timelines.
-
Maintains up-to-date knowledge of enterprise technology platforms, security policies, and support procedures.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge in a similar role is required.
Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required.
Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Requires exceptional communication, both written and verbal.
Working variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Knowledge of Information Technology in a fast-paced environment is preferred.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
See All 93 Entry Level Service Desk Lead Jobs
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Find JobsEntry Level Service Desk Lead Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software24
- Healthcare & Medical Services19
- Hospitality & Tourism6
- Manufacturing4
- Food & Beverage4
Entry Level Service Desk Lead Jobs: Frequently Asked Questions
How do I get an entry level service desk lead job?
Focus on roles that explicitly welcome zero to two years of experience or list internships as qualifying background. Employers at this level look for candidates who can demonstrate ticketing system familiarity, basic troubleshooting workflow, and clear communication with end users. CompTIA A+ or ITIL Foundation credentials strengthen an application. Internship experience in IT support or a junior helpdesk role is the most direct path in.
Which companies hire entry level service desk leads?
Companies hiring entry level service desk leads right now include Banner Health, Abacus.Ai, and Sage Hospitality, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from managed service providers, enterprise IT departments, healthcare systems, and government contractors that build their lead pipeline from within junior support teams.
Are there remote entry level service desk lead jobs?
Yes, though most openings at this level are on-site or hybrid given the hands-on coordination these roles involve. About 11% of entry level service desk lead openings are remote or hybrid as of November 2026, so candidates open to on-site work will see the widest selection of junior-friendly postings.
Are these new grad service desk lead jobs?
Yes, many of these postings are new grad and junior roles that welcome recent graduates and candidates with limited professional experience. A new grad-friendly posting typically lists zero to two years of experience as sufficient, counts internships or academic IT lab work toward qualifications, or accepts a relevant portfolio in place of a long employment history. Look for language like 'entry level,' 'junior,' or 'recent grads encouraged to apply.'
Which industries hire the most entry level service desk leads?
Entry Level service desk lead roles concentrate in Technology & Software, Healthcare & Medical Services, and Hospitality & Tourism, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large internal IT operations or manage client-facing support teams, creating consistent demand for junior candidates who can grow into lead responsibilities.