Service Operations Manager Jobs in Los Angeles, CA

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

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GENERAL SUMMARY
The VP, Commercial Banking Client Services Sr Operations Manager is responsible for the overall operational integrity of the commercial banking offices, managing and meeting strict regulatory reporting guidelines, providing exceptional internal and external client service, and is critical to enhancing the overall client experience at Cathay Bank for our commercial banking and assigned clients.

DIRECT REPORTS
The incumbent may have one or more direct report –Client Service Manager(s) or Officer(s).

ESSENTIAL FUNCTIONS

• Directly responsible for operational excellence and due diligence for all commercial banking offices.
• Oversee all operational issues for Commercial Branches and Specialty Deposit products.
• Coordinate the implementation of specialty products and services.
• Support the Operations Manager with resolving client concerns, assist team members, and appropriately escalate complex or sensitive matters to senior management.
• Audits the timely completion of all daily, monthly, quarterly, and annual department certifications, which are due monthly to branch administration. This includes completion of the Commercial Banking Checklist, consisting of daily reports, wire transaction review, and specialty deposit account type reporting activities.
• Responsible for timely completion of new account call backs, ensuring all documentation has been collected and is filed per department standards.
• Exhibit expertise in identifying, evaluating, and managing decisions/situations to limit Risk to the Bank while proactively managing client expectations.
• Approves check, wires, and client requests within assigned authority limits.
• Responsible for the integrity of client data within all bank files and systems.
• Onboard, cross train and effectively coach New and Existing Employees and direct reports in audit and compliance responsibilities.
• Participate or lead divisional and area projects and initiatives as appropriate.
• Responsible for timely completion of time sensitive reporting to regulatory agencies.
• Ensure adherence to all internal bank policies, regulatory requirements, and industry standards.
• Responsible for identifying any new or existing risks within the department’s current policies and procedures.

QUALIFICATIONS

• Education: College degree in business-related discipline preferred but not required.
• Experience:
• 5-7 years of experience at a mid-size or large lending institution in a similar or parallel role.
• Experience with windows-based applications; (Excel, Word, Power Point, Adobe, etc.), CRM, and Lending Systems.
• Experience with FIS Platform preferable but not required.
• Strong knowledge of commercial and specialty products and services typically offered to commercial clients.
• Strong knowledge of Banking and Branch Operations, and an understanding of Treasury Management, Wealth Management, Credit Products and Underwriting Guidelines.
• Work independently, effectively, and concurrently manage competing priorities.
• Skills/Ability:
• Ability to manage, prioritize, plan, and develop strategic plans for the department.
• Works with an appropriate sense of urgency and immediacy.
• Strong professional verbal, written, and presentation skills.
• Strong knowledge and understanding of applicable business organizations.
• Full knowledge of standard business software; demonstrated project management, organizational and analytical skills.
• Strong interpersonal and customer service skills.
• Strong personal attributes to complete goals and resolve issues in a competitive and changing environment.
• Ability to work collaboratively with team members.
• Must have a strong understanding with and in compliance with all applicable bank regulations, and adhere to bank policies, procedures, and processes.

OTHER DETAILS

$100K – $130K / year
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy.

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.