Service Operations Manager Jobs in Redwood City, CA

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Box powers how the world works together. Our Cloud Operations organization stewards reliability, scale, and efficiency across our platform. We're hiring a Senior Engineering Manager to lead our engineering-first FinOps team responsible for forecasting and optimizing our public cloud and SaaS spend, including emerging AI services. This team operates at massive scale and has a direct line of sight to business outcomes.

In this role, you'll lead a high-performing group of mid-to-senior engineers and data scientists who build tooling, wrangle large datasets, and turn insights into action. You'll own our cloud cost forecast, partner closely with leaders across the company, and drive proactive recommendations that deliver efficiency without compromising performance.

WHAT YOU'LL DO

• Own and continuously improve the forecast for Box's public cloud spend and SaaS/AI services.

• Lead an engineering-first FinOps team to build scalable tooling, pipelines, and models on GCP/BigQuery and Python/SQL.

• Translate complex usage, telemetry, and cost signals into clear, actionable insights for executives and engineering partners.

• Identify, prioritize, and drive optimization initiatives; influence partner teams and say no when needed to protect outcomes.

• Establish operating rhythms, dashboards, and metrics that raise visibility and accelerate decision-making.

• Coach and develop senior ICs; set a high bar for code quality, analytical rigor, and results.

• Partner with Cloud Ops, SRE, Data, and Finance counterparts to align on plans, tradeoffs, and ROI.

• Extend cost governance to SaaS platforms and AI services; explore pragmatic applications of agentic AI where valuable.

• Manage and coordinate the team's on-call rotation to ensure timely and effective incident response, actively participate in escalated on-call incidents to provide leadership and support, and drive improvements by addressing recurring issues to minimize disruptions.

WHO YOU ARE

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• 5+ years of engineering management experience leading mid-to-senior ICs.

• Strong technical foundation with hands-on engineering background; fluency in Python, BigQuery and SQL.

• Deep experience with Google Cloud Platform, or equivalent public cloud platforms with the ability to ramp quickly on GCP.

• Proven track record managing and analyzing very large datasets to produce accurate forecasts and recommendations.

• Demonstrated ownership and proactivity: you start conversations, drive alignment, and deliver outcomes without being asked.

• Executive-ready communicator who can tailor complex topics for audiences ranging from engineers to VP/C-suite.

• Background in FinOps, SRE, data engineering/science, or internal tooling for cloud platforms; experience with large-scale cloud spend required.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

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