Service Operations Manager Jobs in Redmond, WA

Job Overview
We are seeking a dynamic and energetic Operations Manager specializing in Food Service and Events to lead our bustling hospitality and event operations. In this pivotal role, you will oversee daily food service activities, coordinate large-scale events, and ensure exceptional guest experiences. Your leadership will drive team performance, streamline operations, and uphold the highest standards of customer service across our venue. If you thrive in fast-paced environments, possess a passion for hospitality management, and excel at managing teams and logistics, this is your opportunity to make a significant impact.

Duties

• Lead and supervise food service teams, ensuring smooth shift operations and excellent guest interactions
• Oversee event planning and execution, coordinating with clients, vendors, and staff to deliver memorable experiences
• Manage day-to-day restaurant and bar operations, including inventory control, cash handling, and compliance with health regulations
• Supervise staff scheduling, training, and performance evaluations to foster a motivated and efficient team
• Ensure guest services are delivered with professionalism, enthusiasm, and attention to detail
• Write detailed reports on daily operations, event outcomes, staffing needs, and customer feedback for continuous improvement
• Maintain a safe environment by enforcing safety protocols and managing emergency procedures during events or busy shifts

Experience

• Proven management experience in food service or hospitality settings, ideally within nightclubs, resorts, or large-scale event venues
• Demonstrated leadership skills with experience supervising teams in fast-paced environments
• Strong background in events management from planning through execution
• Experience in report writing related to operational performance and customer satisfaction metrics
• Familiarity with shift management, cash handling procedures, and guest services standards
• Previous assistant manager or supervisory roles in restaurant or hospitality settings preferred
• Knowledge of hospitality industry best practices including customer service excellence and safety regulations

Join us to lead vibrant food service operations and unforgettable events! Bring your leadership skills, passion for hospitality, and dedication to guest satisfaction to create extraordinary experiences every day.

Pay: $55,224.69 - $80,000.00 per year

Work Location: In person