Service Operations Manager Jobs in Washington
Service Operations Manager jobs in Washington are active across a broad range of sectors, including technology services, healthcare systems, logistics, and utilities, with demand at every level from operations coordinator through senior director. The heaviest hiring concentrates in Seattle, Bellevue, and Tacoma, where employers such as Amazon, Microsoft, and Providence Health have deep and ongoing operations management needs. The most sought-after specialties in Washington are customer service operations, supply chain oversight, and IT service delivery management. Find a role that fits below and apply directly.
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Showing 5 of 11+ Service Operations Manager jobs
This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement across the organization. Demonstrated leadership in the region for day-to-day management of high performing, high profile service centers in a dynamic environment. This role will require extensive traveling, operational excellence, creative and data-driven problem solving. This role will also serve as the liaison between regional service centers and HQ based teams for the purpose of training, process standardization, continuous improvement and escalations.
- Build and develop a high-impact team of customer-facing professionals (technicians, service advisors, detailers, and parts advisors), capable of maintaining regional service centers in a fast-paced and dynamic environment
- Lead and manage local operations on the ground with a servant-leadership, hands-on mindset
- Execute launch strategy for new service locations in region
- Execute on deliverables, milestone reports, open action items and risk mitigation plans
- Support and implement regional service and parts plans and initiatives
- Lead and drive quality and improvement in the region to deliver on all key performance indicators
- Support and drive quality and improvement in the region to deliver on all key performance indicators related to inventory counts, parts binning and ordering, and systems tracking
- A highly effective steward of company resources
- Manage operational execution and ensure brand standards are met in accordance with company policies
- Responsible for operational excellence in the region
- Promote an environment of personal growth and accountability
- Manage complex field challenges and collaborate with SME’s
- Manage your regional book of business including but not limited to P&L responsibility and customer satisfaction metrics
- Collaborate and partner with cross functional teams regularly to implement, support and continuously improve field service operations and organizational goals
- Maintain market policy awareness and business development strategy as needed for the territory assigned
- This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events
- 8+ years of experience in automotive, OEM, tier 1, and/or technical field, with emphasis in engineering, quality, service, operations, and supply chain is preferred
- Bachelor’s Degree or equivalent field experience
- Experience in leading teams in an automotive, high tech or similar environment
- Proven success in driving service requirements in a matrix organization
- Must possess a valid driver’s license, with a clean driving record
- Experience managing multiple projects across varying geographic locations simultaneously
- Broad experience defining, launching, and driving strategic process redesign initiatives to improve internal and external processes and operations, working closely with cross-functional teams and stakeholders in a technology environment
- Experience in a startup environment and scaling teams is a plus
- Ability to travel within and occasionally outside of your region
- Strong written and communications skills
- High attention to detail
- Strong bias for action
- Experience working in start-up environments preferred
- Experience in leading automotive or high-tech team-orientated, fast-paced work environment
- Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
- Must possess a valid driver's license and clean driving record
- Minimum age of 21
- No driving related suspensions or revocation of Driver License (within a 3-5 year period)
- Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
- Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
- Ability to read and speak fluent English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
- Required to, communicate using telephone and/or email
- Candidates must reside in the assigned market for the full duration of time in role
This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement across the organization. Demonstrated leadership in the region for day-to-day management of high performing, high profile service centers in a dynamic environment. This role will require extensive traveling, operational excellence, creative and data-driven problem solving. This role will also serve as the liaison between regional service centers and HQ based teams for the purpose of training, process standardization, continuous improvement and escalations.
- Build and develop a high-impact team of customer-facing professionals (technicians, service advisors, detailers, and parts advisors), capable of maintaining regional service centers in a fast-paced and dynamic environment
- Lead and manage local operations on the ground with a servant-leadership, hands-on mindset
- Execute launch strategy for new service locations in region
- Execute on deliverables, milestone reports, open action items and risk mitigation plans
- Support and implement regional service and parts plans and initiatives
- Lead and drive quality and improvement in the region to deliver on all key performance indicators
- Support and drive quality and improvement in the region to deliver on all key performance indicators related to inventory counts, parts binning and ordering, and systems tracking
- A highly effective steward of company resources
- Manage operational execution and ensure brand standards are met in accordance with company policies
- Responsible for operational excellence in the region
- Promote an environment of personal growth and accountability
- Manage complex field challenges and collaborate with SME’s
- Manage your regional book of business including but not limited to P&L responsibility and customer satisfaction metrics
- Collaborate and partner with cross functional teams regularly to implement, support and continuously improve field service operations and organizational goals
- Maintain market policy awareness and business development strategy as needed for the territory assigned
- This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events
- 8+ years of experience in automotive, OEM, tier 1, and/or technical field, with emphasis in engineering, quality, service, operations, and supply chain is preferred
- Bachelor’s Degree or equivalent field experience
- Experience in leading teams in an automotive, high tech or similar environment
- Proven success in driving service requirements in a matrix organization
- Must possess a valid driver’s license, with a clean driving record
- Experience managing multiple projects across varying geographic locations simultaneously
- Broad experience defining, launching, and driving strategic process redesign initiatives to improve internal and external processes and operations, working closely with cross-functional teams and stakeholders in a technology environment
- Experience in a startup environment and scaling teams is a plus
- Ability to travel within and occasionally outside of your region
- Strong written and communications skills
- High attention to detail
- Strong bias for action
- Experience working in start-up environments preferred
- Experience in leading automotive or high-tech team-orientated, fast-paced work environment
- Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
- Must possess a valid driver's license and clean driving record
- Minimum age of 21
- No driving related suspensions or revocation of Driver License (within a 3-5 year period)
- Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
- Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
- Ability to read and speak fluent English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
- Required to, communicate using telephone and/or email
- Candidates must reside in the assigned market for the full duration of time in role
See All 11 Service Operations Manager Jobs in Washington
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Find JobsService Operations Manager Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Service Operations Manager Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Washington Employers Look For
The qualifications that appear most often in service operations manager jobs across Washington.
- Bachelor's degree in business administration, operations management, or a related field
- Three or more years of experience managing service teams or operational workflows
- Demonstrated ability to develop and track key performance indicators and service metrics
- Proficiency with enterprise service management platforms such as Salesforce or ServiceNow
- Strong cross-functional collaboration skills across technical, customer, and vendor teams
- Experience leading process improvement initiatives using Lean, Six Sigma, or similar methods
Service Operations Manager Jobs in Washington: Frequently Asked Questions
How do you become a service operations manager in Washington?
Most service operations managers in Washington enter the role through a combination of a bachelor's degree in business, operations, or a related field and several years of progressively responsible experience in a service environment. Washington does not require a state-issued license for this role, but employers in regulated industries such as healthcare or utilities may require relevant certifications. Professional credentials like PMP or ITIL are frequently listed in Washington postings and can accelerate advancement.
How much do service operations managers make in Washington?
Service operations managers in Washington earn a median of about $133,750 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $77,680 for the lowest 10% to over $269,320 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in Washington?
Employers hiring service operations managers in Washington right now include Amazon, TikTok, and REI, based on current listings on Migrate Mate as of November 2026. Washington's concentration of major technology headquarters and large regional healthcare systems means demand is steady and distributed across both private-sector and mission-driven organizations.
Which Washington cities have the most service operations manager jobs?
Seattle, Kent, and Auburn have the most service operations manager openings in Washington. Seattle and Bellevue dominate because they anchor the state's technology and professional services economy, while Tacoma draws volume from its logistics, healthcare, and public-sector employers serving the South Puget Sound region.
Are there remote service operations manager jobs in Washington?
Yes, and more than most fields. About 0% of service operations manager openings tied to Washington are remote or hybrid as of November 2026, reflecting how much of the role involves coordination, reporting, and vendor management rather than on-site supervision. Strategic and analytical functions such as performance monitoring and process design are the most likely to be offered remotely.
How can I get hired as a service operations manager in Washington with little or no experience?
The most realistic entry path is moving into a coordinator or team lead role within a service, customer success, or operations team at a large Washington employer. Companies such as Amazon, Starbucks, and Providence Health regularly hire operations associates and service coordinators who can grow into management with demonstrated performance. Building familiarity with a service management platform like Salesforce or ServiceNow and earning a foundational credential such as ITIL Foundation or a PMP certification strengthens candidacy considerably for Washington employers.
Where can I find and apply to service operations manager jobs in Washington?
You can find and apply to service operations manager jobs in Washington on Migrate Mate, which lists current Washington openings across industries and experience levels. Find the roles that fit your background and apply directly to each one.
See All 11 Service Operations Manager Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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