Service Team Lead Jobs in Indianapolis, IN
Service Team Lead jobs in Indianapolis are in strong demand, concentrated in the Meridian-Kessler corridor, Downtown Indianapolis, and the Castleton area, with active hiring in healthcare, retail operations, and field services. Employers hiring right now include State Farm, Indiana University Health, and Johnson Controls. See the openings below and apply to the ones that match your experience.
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The Shipping Team Lead is responsible for ensuring the processing of physical inventory via a multiple carrier shipping system, FedEx Café system and UPS WorldShip system for all outbound shipments scheduled to ship.
Order Shipping Accuracy & Productivity:
- Utilize powered conveyors, manifest stations, automated paper machines and automatic tapers to safely and efficiently ship packages at a rate less than 1 minute per carton shipped.
- Utilize powered equipment to safely and efficiently transport and load shipped packages.
- Delegate work assignments and prioritize tasks.
Vendor Partners, Rate Shopping and End of Day Closeout:
- Ability to rate shop for outbound freight shipments.
- Ability to create customs invoices for international shipping.
- Use computer systems to generate reports, ability to trouble shoot and rectify reports.
- Manage relationships with vendor partners. Field inbound calls and emails for transportation related questions.
Team Management:
- Ensure team goals are met and all activities assigned are completed efficiently and accurately by tracking productivity and errors.
- Review and approve all time off requests. Track employee attendance.
- Delegate work assignments to team and prioritize tasks.
- Focus on quality ensuring the accuracy of the tasks performed by following ISO processes.
- Review work instructions annually.
- Assess skill sets of team members, record finding and train as needed.
- Recommend and track measures implemented to improved quality or increase task efficiencies.
- High School graduate or GED equivalent required.
- 2+ years in a fast-paced manufacturing or distribution center preferred.
- Must be at least 18 years old
- Must be able to lift to 70 lbs. with reasonable accommodation
- Must not be afraid of heights
- Must achieve powered equipment certification
- Ability to work independently
- OTHER INFORMATION
- Position is salaried position (exempt)
- 1st shift is Monday through Friday
- Work is performed in a non-controlled temperature environment
- Warehouse noise is emitted from forklifts and powered conveyor systems
- SGI is a smoke free environment
SGI, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.
The Shipping Team Lead is responsible for ensuring the processing of physical inventory via a multiple carrier shipping system, FedEx Café system and UPS WorldShip system for all outbound shipments scheduled to ship.
Order Shipping Accuracy & Productivity:
- Utilize powered conveyors, manifest stations, automated paper machines and automatic tapers to safely and efficiently ship packages at a rate less than 1 minute per carton shipped.
- Utilize powered equipment to safely and efficiently transport and load shipped packages.
- Delegate work assignments and prioritize tasks.
Vendor Partners, Rate Shopping and End of Day Closeout:
- Ability to rate shop for outbound freight shipments.
- Ability to create customs invoices for international shipping.
- Use computer systems to generate reports, ability to trouble shoot and rectify reports.
- Manage relationships with vendor partners. Field inbound calls and emails for transportation related questions.
Team Management:
- Ensure team goals are met and all activities assigned are completed efficiently and accurately by tracking productivity and errors.
- Review and approve all time off requests. Track employee attendance.
- Delegate work assignments to team and prioritize tasks.
- Focus on quality ensuring the accuracy of the tasks performed by following ISO processes.
- Review work instructions annually.
- Assess skill sets of team members, record finding and train as needed.
- Recommend and track measures implemented to improved quality or increase task efficiencies.
- High School graduate or GED equivalent required.
- 2+ years in a fast-paced manufacturing or distribution center preferred.
- Must be at least 18 years old
- Must be able to lift to 70 lbs. with reasonable accommodation
- Must not be afraid of heights
- Must achieve powered equipment certification
- Ability to work independently
- OTHER INFORMATION
- Position is salaried position (exempt)
- 1st shift is Monday through Friday
- Work is performed in a non-controlled temperature environment
- Warehouse noise is emitted from forklifts and powered conveyor systems
- SGI is a smoke free environment
SGI, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.
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Find Service Team Lead JobsService Team Lead Job Market in Indianapolis
Who's Hiring
- State Farm38
- Indiana University Health4
- Johnson Controls3
- Cardinal Group Companies3
- Linde2
Top Industries Hiring
- Insurance10
- Healthcare & Medical Services5
- Manufacturing1
- Aerospace & Defense1
- Consulting & Professional Services1
Service Team Lead Jobs in Indianapolis: Frequently Asked Questions
How do I get a service team lead job in Indianapolis?
Target Indianapolis's largest hiring concentrations: healthcare systems on the north side, retail and logistics operations near Castleton and the I-465 corridor, and field services firms Downtown and on the near east side. Candidates with direct team supervision experience and a background in customer-facing environments have a clear edge. Familiarity with shift scheduling software and hands-on floor leadership stands out with Indianapolis employers over purely administrative management experience.
Which companies hire service team leads in Indianapolis?
Companies currently hiring service team leads in Indianapolis include State Farm, Indiana University Health, and Johnson Controls, per current listings on Migrate Mate as of July 2026. Indianapolis attracts a strong mix of regional healthcare networks, national retail chains with distribution footprints, and local field service operators, all of which regularly staff service team lead roles at multiple sites across the metro.
Are there remote service team lead jobs in Indianapolis?
Yes, though availability is limited since most service team lead roles require on-site supervision of staff or physical operations. About 31% of service team lead openings tied to Indianapolis are remote or hybrid as of July 2026, and those tend to be in call center operations, software support teams, or administrative service coordination rather than hands-on floor or field leadership roles.
How can I get a service team lead job in Indianapolis with little or no experience?
The most realistic entry path in Indianapolis is moving up from a senior front-line role, such as senior customer service representative or shift supervisor, within the healthcare, retail, or logistics sectors that dominate local hiring. Indianapolis employers like large hospital systems and distribution centers frequently promote internally, so performing well in an entry-level position and expressing interest in leadership is a concrete first step. Volunteering for training or scheduling responsibilities accelerates that path.
Which industries hire the most service team leads in Indianapolis?
Indianapolis service team lead roles concentrate in Insurance, Healthcare & Medical Services, and Manufacturing, based on current listings on Migrate Mate as of July 2026. Indianapolis's position as a regional healthcare hub, combined with its dense retail corridor along I-465 and its growing logistics infrastructure near the airport and interstate exchanges, makes those sectors the consistent drivers of local service team lead demand.
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