Customer Experience Specialist Jobs in Indiana
Customer Experience Specialist jobs in Indiana are concentrated in Indianapolis, Fort Wayne, and Evansville, where large employers like Salesforce, Eli Lilly, and OneAmerica maintain significant customer-facing operations. Demand is strongest in SaaS onboarding, healthcare patient experience, and financial services customer success, with openings at both entry-level and senior account management tiers. Indiana's mix of Fortune 500 headquarters, regional insurers, and growing tech firms makes it one of the more active Midwest markets for this role. Find a role that fits below and apply directly.
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Showing 5 of 21+ Customer Experience Specialist jobs
Love Retail or Hospitality but Tired of the Late Nights?
At Take 5 Oil Change, we aren't just changing oil—we are changing the way people view automotive service. We operate a high-energy, fast-paced retail environment where exceptional customer experiences are the absolute core of our business.
We don't need mechanics. We need dynamic, people-first leaders from hospitality, retail, or restaurant backgrounds who know how to coach a team, connect with guests, and run a smooth operation.
No automotive experience? No problem. We provide full, paid training. If you know how to deliver world-class customer service and inspire a team, we’ll teach you the rest.What You’ll Do (The Role)
As our Shop Manager, you aren't stuck behind a desk drowning in paperwork. You are the face of the shop, leading from the front line.
- Champion the Customer Experience: Set the gold standard for guest satisfaction. You’ll ensure every customer receives fast, friendly, and transparent service that keeps them coming back.
- Coach & Mentor: Turn a group of individuals into a high-performing team. You’ll actively train, motivate, and develop your staff on the floor every day.
- Drive Daily Operations: Manage shop workflow, maintain inventory controls (low-dollar value), and uphold strict safety and quality standards.
- Build a Winning Culture: Create a positive, high-energy work environment where people enjoy coming to work and celebrate wins together.
Who You Are (The Requirements)
We are specifically looking for leaders who pride themselves on their hospitality and people skills.
- Proven Leadership: 1+ years of supervisory or management experience, specifically in a customer-facing, fast-paced environment (e.g., Restaurant Shift Manager, Retail Store Supervisor, Hospitality/Hotel Lead, Guest Services Manager).
- Customer Service Obsessed: You genuinely love interacting with people, de-escalating issues with a smile, and building loyal guest relationships.
- Hands-on Hustler: You thrive on your feet, love a dynamic work environment, and prefer being active over sitting in an office.
- Great Communicator: You have outstanding communication skills and a professional, positive attitude that influences the whole room.
- Flexible Schedule: Willingness to work retail hours, including weekends.
What We Offer (The Perks)
- Competitive salary ($45k - $58.5k depending on experience)
- Paid Time Off (PTO)
- Generous Employee Discount
- Minimal administrative burden—focus on your team and your customers!
- A clear path for career growth and professional development
Take 5 Oil Change is an equal opportunity employer. People with a criminal record are encouraged to apply.
Job Type: Full-time
Pay: $49,000.00 - $55,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- New Haven, IN 46774 (Required)
Work Location: In person
Love Retail or Hospitality but Tired of the Late Nights?
At Take 5 Oil Change, we aren't just changing oil—we are changing the way people view automotive service. We operate a high-energy, fast-paced retail environment where exceptional customer experiences are the absolute core of our business.
We don't need mechanics. We need dynamic, people-first leaders from hospitality, retail, or restaurant backgrounds who know how to coach a team, connect with guests, and run a smooth operation.
No automotive experience? No problem. We provide full, paid training. If you know how to deliver world-class customer service and inspire a team, we’ll teach you the rest.What You’ll Do (The Role)
As our Shop Manager, you aren't stuck behind a desk drowning in paperwork. You are the face of the shop, leading from the front line.
- Champion the Customer Experience: Set the gold standard for guest satisfaction. You’ll ensure every customer receives fast, friendly, and transparent service that keeps them coming back.
- Coach & Mentor: Turn a group of individuals into a high-performing team. You’ll actively train, motivate, and develop your staff on the floor every day.
- Drive Daily Operations: Manage shop workflow, maintain inventory controls (low-dollar value), and uphold strict safety and quality standards.
- Build a Winning Culture: Create a positive, high-energy work environment where people enjoy coming to work and celebrate wins together.
Who You Are (The Requirements)
We are specifically looking for leaders who pride themselves on their hospitality and people skills.
- Proven Leadership: 1+ years of supervisory or management experience, specifically in a customer-facing, fast-paced environment (e.g., Restaurant Shift Manager, Retail Store Supervisor, Hospitality/Hotel Lead, Guest Services Manager).
- Customer Service Obsessed: You genuinely love interacting with people, de-escalating issues with a smile, and building loyal guest relationships.
- Hands-on Hustler: You thrive on your feet, love a dynamic work environment, and prefer being active over sitting in an office.
- Great Communicator: You have outstanding communication skills and a professional, positive attitude that influences the whole room.
- Flexible Schedule: Willingness to work retail hours, including weekends.
What We Offer (The Perks)
- Competitive salary ($45k - $58.5k depending on experience)
- Paid Time Off (PTO)
- Generous Employee Discount
- Minimal administrative burden—focus on your team and your customers!
- A clear path for career growth and professional development
Take 5 Oil Change is an equal opportunity employer. People with a criminal record are encouraged to apply.
Job Type: Full-time
Pay: $49,000.00 - $55,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- New Haven, IN 46774 (Required)
Work Location: In person
See All 21 Customer Experience Specialist Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
What Indiana Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Indiana.
- Bachelor's degree in business, communications, or a related field preferred by most Indiana employers
- Two or more years of customer-facing experience in service, success, or support roles
- Proficiency with CRM platforms such as Salesforce or HubSpot used by Indiana employers
- Strong written and verbal communication skills for multi-channel customer interaction
- Demonstrated ability to resolve complex customer issues and improve satisfaction scores
- Experience collaborating cross-functionally with sales and product teams on customer outcomes
Customer Experience Specialist Jobs in Indiana: Frequently Asked Questions
How do you become a customer experience specialist in Indiana?
Customer experience specialist is not a state-licensed role in Indiana, so no Indiana board exam or registration is required. Most employers look for a bachelor's degree in business, communications, marketing, or a related field, combined with direct customer-facing experience. Building proficiency in CRM tools, earning a vendor certification such as Salesforce Associate, and demonstrating measurable customer satisfaction outcomes in a previous role strengthens your candidacy significantly with Indiana hiring managers.
Which companies hire customer experience specialists in Indiana?
Indiana customer experience specialist roles are posted by Tesla, Marshalls, and Amazon and others right now, based on current listings on Migrate Mate as of October 2026. Indianapolis anchors most of the corporate hiring, given the concentration of insurance, healthcare, and technology company headquarters in the region.
Which Indiana cities have the most customer experience specialist jobs?
Indianapolis, Greenwood, and Indiana have the most customer experience specialist openings in Indiana right now. Indianapolis drives the majority of postings because of its dense cluster of insurance carriers, health systems, and tech firms, while Fort Wayne and Evansville contribute steady demand through regional financial services companies and manufacturing-adjacent customer operations teams.
Are there remote customer experience specialist jobs in Indiana?
Yes, and more than most fields. About 45% of customer experience specialist openings tied to Indiana are remote or hybrid as of October 2026, reflecting how well the work translates to distributed environments. Roles focused on digital onboarding, SaaS customer success, and phone or chat-based support are the most consistently remote, while positions requiring in-person executive relationship management tend to stay on-site.
How can I get hired as a customer experience specialist in Indiana with little or no experience?
The most realistic entry path is moving from a customer service representative or inside sales role at an Indiana employer that promotes internally into customer success or experience positions. Large Indiana employers like Cummins, Salesforce Indianapolis, and regional health insurers run associate customer success programs that accept candidates with strong communication skills and a relevant degree but no direct CX title history. Earning a Salesforce Associate or HubSpot Customer Success certification before applying signals readiness and is frequently cited in Indiana job postings as a differentiator for early-career candidates.
Where can I find and apply to customer experience specialist jobs in Indiana?
You can find and apply to customer experience specialist jobs in Indiana on Migrate Mate, which lists current Indiana openings across Indianapolis, Fort Wayne, Evansville, and other markets. Find roles that fit your experience level and specialization, then apply directly to the employers posting them.
See All 21 Customer Experience Specialist Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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