Customer Experience Specialist Jobs in Ohio
Customer Experience Specialist jobs in Ohio concentrate in retail, financial services, healthcare, and insurance sectors, with demand at every level from entry-level support roles to senior experience design positions. Columbus, Cleveland, and Cincinnati are the largest hiring metros, home to established employers like Nationwide, Progressive, and Fifth Third Bank that maintain substantial customer-facing operations. Demand for specialists with CRM platform fluency, voice-of-customer analysis skills, and omnichannel support expertise is especially strong across Ohio's corporate headquarters corridor. Find a role that fits below and apply directly.
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Showing 5 of 82+ Customer Experience Specialist jobs
Description
Summary:
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Duties & Responsibilities:
- Providing excellent customer service and effectively resolving customer issues.
- Being proficient in understanding and educating customers on consumer deposit products.
- Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
- Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
- Adhering to all operational, security, risk and regulatory policies and procedures.
- Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
- Other duties as assigned.
Basic Qualifications:
- High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications:
- 1 year or more in customer service in banking, financial services or goal driven retail sales.
- Cash handling skills. Comfort with technology such as mobile services and online banking services.
Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
Workplace Type:
OfficeOur Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Description
Summary:
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Duties & Responsibilities:
- Providing excellent customer service and effectively resolving customer issues.
- Being proficient in understanding and educating customers on consumer deposit products.
- Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
- Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
- Adhering to all operational, security, risk and regulatory policies and procedures.
- Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
- Other duties as assigned.
Basic Qualifications:
- High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications:
- 1 year or more in customer service in banking, financial services or goal driven retail sales.
- Cash handling skills. Comfort with technology such as mobile services and online banking services.
Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
Workplace Type:
OfficeOur Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
See All 82 Customer Experience Specialist Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
- Huntington Bank48
- Tesla4
- TJ Maxx4
- Connection2
- Abercrombie & Fitch2
Top Industries Hiring
- Retail
- Technology & Software
- Distribution & Wholesale
What Ohio Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Ohio.
- Bachelor's degree in business, communications, or a related field preferred by most Ohio employers
- Demonstrated experience with CRM platforms such as Salesforce or HubSpot in a professional setting
- Strong written and verbal communication skills for managing multi-channel customer interactions
- Ability to analyze customer feedback data and translate insights into actionable recommendations
- Experience collaborating with cross-functional teams including sales, marketing, and product departments
- Familiarity with customer satisfaction metrics such as NPS, CSAT, and customer effort scores
Customer Experience Specialist Jobs in Ohio: Frequently Asked Questions
How do you become a customer experience specialist in Ohio?
Customer experience specialist roles in Ohio do not require a state-issued license, so the path starts with a bachelor's degree in business, communications, marketing, or psychology. Ohio employers respond well to candidates who pair that education with CRM certifications from platforms like Salesforce or HubSpot. Building experience in adjacent roles such as customer service representative, account coordinator, or call center analyst at Ohio-based financial services firms, insurance carriers, or retailers is the most common route into a dedicated specialist position.
Which companies hire customer experience specialists in Ohio?
Employers hiring customer experience specialists in Ohio right now include Huntington Bank, Tesla, and TJ Maxx, based on current listings on Migrate Mate as of October 2026. Ohio's concentration of insurance headquarters, regional banks, and large retail operations makes it one of the more active states for this role year-round.
Which Ohio cities have the most customer experience specialist jobs?
Columbus, Toledo, and Niles have the most customer experience specialist openings in Ohio. Columbus drives volume through its dense concentration of insurance, financial services, and retail corporate headquarters, while Cleveland and Cincinnati add openings anchored by healthcare systems, regional banks, and consumer goods companies that maintain large customer operations teams in each metro.
Are there remote customer experience specialist jobs in Ohio?
Yes, and more than most fields. Customer experience specialist work is desk-based and largely digital, making it well suited to remote and hybrid arrangements. About 89% of customer experience specialist openings tied to Ohio are remote or hybrid as of October 2026, reflecting how broadly Ohio employers have adopted flexible work for this role. Positions focused on voice-of-customer analysis, journey mapping, and CRM administration tend to offer the most remote flexibility.
How can I get hired as a customer experience specialist in Ohio with little or no experience?
The most realistic entry path is moving up from a customer service representative or call center role at a large Ohio employer, where you build direct exposure to CRM tools and customer feedback workflows. Progressive, Nationwide, and Fifth Third Bank all run structured development programs that move high-performing support staff into experience-focused roles. Earning a Salesforce or HubSpot certification before applying gives a candidate without experience a concrete, employer-recognized credential that offsets a thinner resume.
Where can I find and apply to customer experience specialist jobs in Ohio?
You can find and apply to customer experience specialist jobs in Ohio on Migrate Mate, which lists current Ohio openings. Search the listings, find roles that match your background and location, and apply directly to the ones that fit.
See All 82 Customer Experience Specialist Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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