Customer Experience Specialist Jobs in Ohio
Customer Experience Specialist jobs in Ohio concentrate in retail, financial services, healthcare, and insurance sectors, with demand at every level from entry-level support roles to senior experience design positions. Columbus, Cleveland, and Cincinnati are the largest hiring metros, home to established employers like Nationwide, Progressive, and Fifth Third Bank that maintain substantial customer-facing operations. Demand for specialists with CRM platform fluency, voice-of-customer analysis skills, and omnichannel support expertise is especially strong across Ohio's corporate headquarters corridor. Find a role that fits below and apply directly.
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Showing 5 of 52+ Customer Experience Specialist jobs
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$15.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$15.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See All 52 Customer Experience Specialist Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
- Huntington Bank24
- Five Below5
- Tesla3
- PetSmart2
- Connection2
Top Industries Hiring
- Retail
- Airlines
- Technology & Software
- Distribution & Wholesale
- Banking & Financial Services
What Ohio Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Ohio.
- Bachelor's degree in business, communications, or a related field preferred by most Ohio employers
- Demonstrated experience with CRM platforms such as Salesforce or HubSpot in a professional setting
- Strong written and verbal communication skills for managing multi-channel customer interactions
- Ability to analyze customer feedback data and translate insights into actionable recommendations
- Experience collaborating with cross-functional teams including sales, marketing, and product departments
- Familiarity with customer satisfaction metrics such as NPS, CSAT, and customer effort scores
Customer Experience Specialist Jobs in Ohio: Frequently Asked Questions
How do you become a customer experience specialist in Ohio?
Customer experience specialist roles in Ohio do not require a state-issued license, so the path starts with a bachelor's degree in business, communications, marketing, or psychology. Ohio employers respond well to candidates who pair that education with CRM certifications from platforms like Salesforce or HubSpot. Building experience in adjacent roles such as customer service representative, account coordinator, or call center analyst at Ohio-based financial services firms, insurance carriers, or retailers is the most common route into a dedicated specialist position.
Which companies hire customer experience specialists in Ohio?
Employers hiring customer experience specialists in Ohio right now include Huntington Bank, Five Below, and Tesla, based on current listings on Migrate Mate as of August 2026. Ohio's concentration of insurance headquarters, regional banks, and large retail operations makes it one of the more active states for this role year-round.
Which Ohio cities have the most customer experience specialist jobs?
Columbus, Dublin, and Toledo have the most customer experience specialist openings in Ohio. Columbus drives volume through its dense concentration of insurance, financial services, and retail corporate headquarters, while Cleveland and Cincinnati add openings anchored by healthcare systems, regional banks, and consumer goods companies that maintain large customer operations teams in each metro.
Are there remote customer experience specialist jobs in Ohio?
Yes, and more than most fields. Customer experience specialist work is desk-based and largely digital, making it well suited to remote and hybrid arrangements. About 69% of customer experience specialist openings tied to Ohio are remote or hybrid as of August 2026, reflecting how broadly Ohio employers have adopted flexible work for this role. Positions focused on voice-of-customer analysis, journey mapping, and CRM administration tend to offer the most remote flexibility.
How can I get hired as a customer experience specialist in Ohio with little or no experience?
The most realistic entry path is moving up from a customer service representative or call center role at a large Ohio employer, where you build direct exposure to CRM tools and customer feedback workflows. Progressive, Nationwide, and Fifth Third Bank all run structured development programs that move high-performing support staff into experience-focused roles. Earning a Salesforce or HubSpot certification before applying gives a candidate without experience a concrete, employer-recognized credential that offsets a thinner resume.
Where can I find and apply to customer experience specialist jobs in Ohio?
You can find and apply to customer experience specialist jobs in Ohio on Migrate Mate, which lists current Ohio openings. Search the listings, find roles that match your background and location, and apply directly to the ones that fit.
See All 52 Customer Experience Specialist Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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