Customer Experience Specialist Jobs in Texas
Customer Experience Specialist jobs in Texas are among the most active in the country, concentrated in retail, financial services, telecommunications, and healthcare across Dallas-Fort Worth, Houston, and Austin. Major employers with deep Texas roots, including AT&T, USAA, and Dell Technologies, consistently post openings at every level from entry-level support to senior CX program roles. The most in-demand specialties are omnichannel support, voice-of-the-customer analysis, and customer success management. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Showing 5 of 145+ Customer Experience Specialist jobs
Automotive Customer Experience Specialist
Location: Grapevine, Texas
Company: Car Concepts
Deliver an Experience Customers Trust
At Car Concepts, we are redefining the tire and automotive service experience through a technology-forward, customer-focused approach. We believe customers deserve honest recommendations, transparent communication, and exceptional service at every visit.
We are seeking a high-energy Automotive Customer Experience Specialist (Service Advisor) who thrives on helping people, building relationships, and delivering outstanding customer experiences. If you enjoy consulting with customers, solving problems, and working in a fast-paced environment, this could be the perfect opportunity for you.
What You'll Do
Customer Experience & Relationship Building
Greet customers promptly and professionally.
Understand customer concerns and vehicle service needs.
Build trust through honest, transparent communication.
Deliver an exceptional customer experience from arrival through vehicle pickup.
Follow up with customers to ensure satisfaction and long-term loyalty.
Service Consultation & Sales
Review vehicle inspection findings and explain recommendations in customer-friendly language.
Present maintenance, repair, and preventative service recommendations.
Prepare estimates and secure authorization for repairs.
Educate customers on vehicle safety, reliability, and maintenance needs.
Help customers make informed decisions regarding vehicle service options.
Workflow Coordination
Collaborate closely with technicians to understand vehicle conditions and repair needs.
Monitor repair progress and proactively communicate updates.
Coordinate scheduling and workflow to maximize efficiency and customer satisfaction.
Ensure work orders are complete, accurate, and properly documented.
Operational Excellence
Maintain accurate customer and vehicle records.
Support achievement of customer satisfaction, sales, and productivity goals.
Adhere to company policies, procedures, and service standards.
Contribute to a positive and team-oriented work environment.
What We're looking for
Required Skills
✔ Excellent customer service and relationship-building abilities
✔ Strong communication and presentation skills
✔ Ability to explain technical information in clear, understandable terms
✔ Proven ability to multitask in a fast-paced environment
✔ Strong organizational and time management skills
✔ Professional appearance and demeanor
✔ Basic computer proficiency and ability to learn service management software
✔ Valid driver's license with acceptable driving record
Preferred Qualifications
Automotive Service Advisor experience preferred
Automotive retail service experience strongly desired
Knowledge of vehicle maintenance and repair services
Experience writing repair orders and service recommendations
ASE Service Consultant Certification a plus
Tire and automotive service experience preferred
Bi-lingual skills are a plus
What Success Looks Like
Our top-performing Customer Experience Specialists:
Create lifelong customer relationships.
Consistently achieve high customer satisfaction scores.
Effectively communicate maintenance and repair recommendations.
Work seamlessly with technicians and store leadership.
Deliver an experience built on trust, transparency, and professionalism.
Contribute to team sales growth and operational excellence.
Why Join Car Concepts?
Competitive Benefits
Competitive hourly pay plus incentive opportunities
Weekly payroll
Medical, dental, and vision coverage
401(k) and Roth retirement plans
Paid time off and paid holidays
Employee Assistance Program
Ongoing training and professional development
Career Growth
At Car Concepts, we promote from within whenever possible. Successful Customer Experience Specialists can advance into:
Senior Customer Experience Specialist
Assistant Operating Partner
Store Operating Partner
Market Experience Leader
Corporate Operations Leadership
Join a Team That Puts People First
If you're passionate about helping customers, enjoy working in a fast-paced automotive environment, and want to build a long-term career with growth opportunities, we encourage you to apply today.
Car Concepts is an Equal Opportunity Employer and values diversity at all levels of the organization.
Automotive Customer Experience Specialist
Location: Grapevine, Texas
Company: Car Concepts
Deliver an Experience Customers Trust
At Car Concepts, we are redefining the tire and automotive service experience through a technology-forward, customer-focused approach. We believe customers deserve honest recommendations, transparent communication, and exceptional service at every visit.
We are seeking a high-energy Automotive Customer Experience Specialist (Service Advisor) who thrives on helping people, building relationships, and delivering outstanding customer experiences. If you enjoy consulting with customers, solving problems, and working in a fast-paced environment, this could be the perfect opportunity for you.
What You'll Do
Customer Experience & Relationship Building
Greet customers promptly and professionally.
Understand customer concerns and vehicle service needs.
Build trust through honest, transparent communication.
Deliver an exceptional customer experience from arrival through vehicle pickup.
Follow up with customers to ensure satisfaction and long-term loyalty.
Service Consultation & Sales
Review vehicle inspection findings and explain recommendations in customer-friendly language.
Present maintenance, repair, and preventative service recommendations.
Prepare estimates and secure authorization for repairs.
Educate customers on vehicle safety, reliability, and maintenance needs.
Help customers make informed decisions regarding vehicle service options.
Workflow Coordination
Collaborate closely with technicians to understand vehicle conditions and repair needs.
Monitor repair progress and proactively communicate updates.
Coordinate scheduling and workflow to maximize efficiency and customer satisfaction.
Ensure work orders are complete, accurate, and properly documented.
Operational Excellence
Maintain accurate customer and vehicle records.
Support achievement of customer satisfaction, sales, and productivity goals.
Adhere to company policies, procedures, and service standards.
Contribute to a positive and team-oriented work environment.
What We're looking for
Required Skills
✔ Excellent customer service and relationship-building abilities
✔ Strong communication and presentation skills
✔ Ability to explain technical information in clear, understandable terms
✔ Proven ability to multitask in a fast-paced environment
✔ Strong organizational and time management skills
✔ Professional appearance and demeanor
✔ Basic computer proficiency and ability to learn service management software
✔ Valid driver's license with acceptable driving record
Preferred Qualifications
Automotive Service Advisor experience preferred
Automotive retail service experience strongly desired
Knowledge of vehicle maintenance and repair services
Experience writing repair orders and service recommendations
ASE Service Consultant Certification a plus
Tire and automotive service experience preferred
Bi-lingual skills are a plus
What Success Looks Like
Our top-performing Customer Experience Specialists:
Create lifelong customer relationships.
Consistently achieve high customer satisfaction scores.
Effectively communicate maintenance and repair recommendations.
Work seamlessly with technicians and store leadership.
Deliver an experience built on trust, transparency, and professionalism.
Contribute to team sales growth and operational excellence.
Why Join Car Concepts?
Competitive Benefits
Competitive hourly pay plus incentive opportunities
Weekly payroll
Medical, dental, and vision coverage
401(k) and Roth retirement plans
Paid time off and paid holidays
Employee Assistance Program
Ongoing training and professional development
Career Growth
At Car Concepts, we promote from within whenever possible. Successful Customer Experience Specialists can advance into:
Senior Customer Experience Specialist
Assistant Operating Partner
Store Operating Partner
Market Experience Leader
Corporate Operations Leadership
Join a Team That Puts People First
If you're passionate about helping customers, enjoy working in a fast-paced automotive environment, and want to build a long-term career with growth opportunities, we encourage you to apply today.
Car Concepts is an Equal Opportunity Employer and values diversity at all levels of the organization.
See All 145+ Customer Experience Specialist Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Education
- Construction & Real Estate
What Texas Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Texas.
- Two or more years of customer-facing service or account management experience in Texas
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Bachelor's degree in business, communications, or a related field preferred by most Texas employers
- Demonstrated ability to analyze customer feedback data and translate insights into improvements
- Strong written and verbal communication skills for multichannel and bilingual Texas markets
- Experience with customer journey mapping, NPS measurement, or VOC program management
Customer Experience Specialist Jobs in Texas: Frequently Asked Questions
How do you become a customer experience specialist in Texas?
Customer experience specialist roles in Texas do not require a state-issued license, so the path runs through education and employer-recognized credentials. Most Texas employers expect a bachelor's degree in business, communications, or a related field, though relevant experience can substitute. Earning a Certified Customer Experience Professional credential strengthens your application significantly. Starting in a customer service representative or account coordinator role at a Texas company is the most common route into a specialist position.
Which companies hire customer experience specialists in Texas?
Texas customer experience specialist roles are posted by Amazon, Huntington Bank, and Tesla and others right now, based on current listings on Migrate Mate as of October 2026. Texas's concentration of financial services firms, telecom headquarters, and large retail operations means demand for this role is spread across multiple industries rather than tied to a single sector.
Which Texas cities have the most customer experience specialist jobs?
Austin, Dallas, and Houston post the highest volume of customer experience specialist openings in Texas. Dallas-Fort Worth leads because of its dense cluster of corporate headquarters in financial services and telecom, Houston's openings reflect its energy sector and large healthcare systems, and Austin's growth in technology companies and consumer brands drives demand there.
Are there remote customer experience specialist jobs in Texas?
Yes, and more than most fields, since the core work is digital, communication-driven, and platform-based. About 63% of customer experience specialist openings tied to Texas are remote or hybrid as of October 2026, reflecting how well the role translates to distributed teams. Customer success management and voice-of-the-customer analysis roles tend to be the most remote-eligible, while on-site roles are more common in retail and healthcare settings.
How can I get hired as a customer experience specialist in Texas with little or no experience?
The most realistic entry path is applying for customer service representative or client support associate roles at large Texas employers like AT&T, Charles Schwab, or USAA, which run structured new-hire training programs that feed into specialist tracks. Lateral moves from inside sales or technical support are common stepping stones. Completing a CRM certification in Salesforce or Zendesk gives candidates without formal CX experience a concrete, employer-recognized edge when applying.
Where can I find and apply to customer experience specialist jobs in Texas?
You can find and apply to customer experience specialist jobs in Texas on Migrate Mate, which lists current Texas openings across industries and metros. Search for roles that match your experience level and specialization, then apply directly to the ones that fit.
See All 145+ Customer Experience Specialist Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Jobs