Customer Experience Specialist Jobs in Washington
Customer Experience Specialist jobs in Washington concentrate heavily in technology, e-commerce, cloud services, and enterprise software, with the Seattle metro anchoring one of the most active markets in the country for this role at every level from associate to senior. Major hiring hubs include Seattle, Bellevue, and Tacoma, where companies like Amazon, Microsoft, and Starbucks maintain large customer-facing and experience-design teams. The most in-demand specializations are digital customer journey optimization, voice-of-customer programs, and CRM-driven retention roles. Find a role that fits below and apply directly.
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Showing 5 of 28+ Customer Experience Specialist jobs
Responsibilities
- Identify complex customer, product, and engineering opportunities across Azure services using data, telemetry, AI, research, and industry insights.
- Work with the engineering teams, field and various support teams to identify potential solutions whether through partnerships or development that could reduce operational demand.
- Lead customer and stakeholder engagements to gather feedback, validate needs, and shape product and program priorities.
- Define business and technical problem statements, hypotheses, experiments, and decision frameworks.
- Own large-scale technical programs across the product lifecycle, from strategy and planning through implementation, validation, and continuous improvement.
- Partner with engineering and architecture teams to develop integrated, scalable, secure, and customer-focused technical solutions.
- Detect roadmap, architecture, resource, and execution misalignment and drive teams toward resolution.
- Manage complex dependencies, risks, tradeoffs, and mitigations across multiple organizations.
- Coordinate roadmap prioritization and ensure technical execution delivers against strategic objectives.
- Develop executive-ready communications that clearly articulate program status, risks, decisions, outcomes, and required actions.
Qualifications
-
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field and 6+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
Other Requirements
-
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
- Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 6+ years of experience managing cross-functional and/or cross-team projects.
- 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
Customer Experience Program Mgmt IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.
Responsibilities
- Identify complex customer, product, and engineering opportunities across Azure services using data, telemetry, AI, research, and industry insights.
- Work with the engineering teams, field and various support teams to identify potential solutions whether through partnerships or development that could reduce operational demand.
- Lead customer and stakeholder engagements to gather feedback, validate needs, and shape product and program priorities.
- Define business and technical problem statements, hypotheses, experiments, and decision frameworks.
- Own large-scale technical programs across the product lifecycle, from strategy and planning through implementation, validation, and continuous improvement.
- Partner with engineering and architecture teams to develop integrated, scalable, secure, and customer-focused technical solutions.
- Detect roadmap, architecture, resource, and execution misalignment and drive teams toward resolution.
- Manage complex dependencies, risks, tradeoffs, and mitigations across multiple organizations.
- Coordinate roadmap prioritization and ensure technical execution delivers against strategic objectives.
- Develop executive-ready communications that clearly articulate program status, risks, decisions, outcomes, and required actions.
Qualifications
-
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field and 6+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
Other Requirements
-
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
- Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 6+ years of experience managing cross-functional and/or cross-team projects.
- 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
Customer Experience Program Mgmt IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.
See All 28 Customer Experience Specialist Jobs in Washington
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Find JobsCustomer Experience Specialist Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
- Technology & Software
- E-Commerce & Online Marketplaces
- Distribution & Wholesale
What Washington Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Washington.
- Bachelor's degree in business, communications, marketing, or a related field
- Two or more years of experience in customer experience, support, or success roles
- Proficiency with CRM platforms such as Salesforce, Zendesk, or Microsoft Dynamics
- Demonstrated ability to analyze customer feedback and translate insights into process improvements
- Strong written and verbal communication skills for cross-functional collaboration
- Experience with customer journey mapping, NPS programs, or VOC methodology
Customer Experience Specialist Jobs in Washington: Frequently Asked Questions
How do you become a customer experience specialist in Washington?
Customer experience specialist roles in Washington do not require a state-issued license, but most employers expect a bachelor's degree in business, communications, or marketing alongside hands-on customer-facing experience. Washington's tech-heavy employer base places particular weight on CRM fluency and data literacy, so certifications from platforms like Salesforce or HubSpot strengthen a candidacy. Building a portfolio that documents measurable improvements to customer satisfaction scores is a strong differentiator in this market.
Which companies hire customer experience specialists in Washington?
Washington customer experience specialist roles are posted by Amazon, JCPenney, and Microsoft and others right now, based on current listings on Migrate Mate as of August 2026. Washington's concentration of technology headquarters and retail giants means demand is consistent year-round, with enterprise-scale teams often hiring across multiple seniority levels simultaneously.
Which Washington cities have the most customer experience specialist jobs?
Seattle, Redmond, and Kent account for the largest share of customer experience specialist openings in Washington. Seattle and Bellevue drive the bulk of postings given the dense cluster of technology companies, corporate headquarters, and e-commerce operations headquartered there, while Tacoma's growing logistics and healthcare sectors contribute a steady stream of openings for professionals in that corridor.
Are there remote customer experience specialist jobs in Washington?
Yes, and more than most fields. About 0% of customer experience specialist openings tied to Washington are remote or hybrid as of August 2026, reflecting the desk-based and digital nature of much of this work. Roles focused on digital journey analysis, VOC program management, and CRM administration are the most consistently available in remote or hybrid formats.
How can I get hired as a customer experience specialist in Washington with little or no experience?
The most realistic entry path is moving laterally from a customer support, retail, or inside sales role into a junior customer experience position. Washington's large technology employers, including cloud and enterprise software companies based in the Seattle and Bellevue area, regularly recruit from their own support and success teams into formal CX associate roles. Completing a Salesforce Trailhead certification or a Google UX Design certificate signals initiative and provides the analytical framing that hiring managers look for in candidates without a dedicated CX title on their resume.
Where can I find and apply to customer experience specialist jobs in Washington?
You can find and apply to customer experience specialist jobs in Washington on Migrate Mate, which lists current Washington openings updated in real time. Find roles that fit your background and apply directly without creating an account or going through a separate sign-up process.
See All 28 Customer Experience Specialist Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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