Customer Experience Specialist Jobs in Florida
Customer Experience Specialist jobs in Florida are in strong demand, concentrated in financial services, healthcare, hospitality, and technology sectors, with openings at every level from entry-level associate to senior manager. The most active hiring markets are Miami, Orlando, and Tampa, where large employers like Citigroup, AdventHealth, and Hilton maintain significant Florida operations. Roles specializing in CX analytics, voice-of-the-customer programs, and omnichannel support are the most sought after across the state. Find a role that fits below and apply directly.
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Showing 5 of 34+ Customer Experience Specialist jobs
The Customer Experience (CX) Manager – Product Owner / Senior Business Systems Analyst is a leader accountable for the overall health of the Salesforce platform, serving as both Product Owner and senior business analyst for the Salesforce ecosystem (Sales Cloud, Service Cloud, Communications Cloud/Vlocity, CPQ) that supports Hotwire’s fiber network sales, service delivery, and customer care operations. The leader sets platform objectives that meet Corporate Strategy, Employee Experience priorities, and Customer Experience priorities as part of the CX team responsible for Operations Excellence, world-class Customer Experience, and transformation programs.
RESPONSIBILITIES:
- Serve as Product Owner and senior business analyst for the Salesforce platform (Sales Cloud, Service Cloud, Communications Cloud/Vlocity, CPQ etc.), owning the platform roadmap, backlog, and release calendar.
- Transform game-changing ideas that differentiate our company into clear designs, epics, and user stories that we can implement through technology.
- Own and prioritize the Salesforce product backlog; write and refine user stories and acceptance criteria and define “definition of done” in partnership with development and QA teams.
- Assist in the definition of project scope, requirements, and objectives across the Salesforce ecosystem, involving all relevant stakeholders and ensuring technical feasibility.
- Coordinate internal resources and third parties/vendors, including Salesforce implementation and AppExchange partners, to document issue statements, business requirements, and Return on Investment (ROI).
- Facilitate workshops or work sessions with to translate an initiative’s high-level concept into key design criteria.
- Diagram and redesign cross-functional customer journeys and business processes spanning lead-to-order, service delivery introducing feasible processes implemented with people and Salesforce.
- Author business and functional requirements, user stories, and integration specifications that clarify business rules, features, and other critical information for Salesforce enhancements.
- Design integration and process improvements between Salesforce, billing, dispatch/field service management, workforce management, and adjacent enterprise systems to reduce manual workarounds and improve data accuracy.
- Define test plan criteria and execute or oversee UAT/SIT against sandbox and production-like environments to evaluate whether documented requirements are sufficiently met before release.
- Identify friction points, automation opportunities, and AI-enabled enhancements across self-service, contact center, and field service touchpoints, maintaining a prioritized continuous-improvement backlog.
- Own and oversee functional documentation, configuration standards, and platform governance over time as a responsible steward of Salesforce processes and system workflows.
- Monitor project progress and platform health by tracking activities, resolving problems, publishing progress reports, and advocating action against CX metrics (CSAT, NPS, FCR, time-to-resolution) and platform adoption metrics.
- Partner with peers within Hotwire to streamline processes, drive end-to-end process improvements and efficiencies, and provide overall support to cross-functional teams.
- Other duties as assigned by Supervisor.
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor’s degree in business, design, information technology, or a related field.
- Minimum of five (5) years’ experience as a Product Owner, Senior Business Analyst, Platform Owner, Architect, or Consultant in operations, or customer experience functions.
- Hands-on experience administering or configuring the Salesforce platform (Sales Cloud, Service Cloud, Communications Cloud/Velocity, CPQ).
- Experience in reporting and analysis, CX metrics (CSAT, NPS, FCR), and ROI analysis.
- Knowledge of quality management technique and process improvement (Six Sigma): both in statistical analysis and in qualitative interviewing
- Experience designing Journey Maps or other depictions of customer experience diagrams and documentation
- Experience designing processes that were implemented as a software-enabled solutions such as customer-facing web experiences or internal employee toolsets/workflow
- A strong understanding of the dynamic role of CX
- Knowledge of cable and telecommunications products and services
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Must embrace company principles and demonstrate understanding of concierge culture
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
The Customer Experience (CX) Manager – Product Owner / Senior Business Systems Analyst is a leader accountable for the overall health of the Salesforce platform, serving as both Product Owner and senior business analyst for the Salesforce ecosystem (Sales Cloud, Service Cloud, Communications Cloud/Vlocity, CPQ) that supports Hotwire’s fiber network sales, service delivery, and customer care operations. The leader sets platform objectives that meet Corporate Strategy, Employee Experience priorities, and Customer Experience priorities as part of the CX team responsible for Operations Excellence, world-class Customer Experience, and transformation programs.
RESPONSIBILITIES:
- Serve as Product Owner and senior business analyst for the Salesforce platform (Sales Cloud, Service Cloud, Communications Cloud/Vlocity, CPQ etc.), owning the platform roadmap, backlog, and release calendar.
- Transform game-changing ideas that differentiate our company into clear designs, epics, and user stories that we can implement through technology.
- Own and prioritize the Salesforce product backlog; write and refine user stories and acceptance criteria and define “definition of done” in partnership with development and QA teams.
- Assist in the definition of project scope, requirements, and objectives across the Salesforce ecosystem, involving all relevant stakeholders and ensuring technical feasibility.
- Coordinate internal resources and third parties/vendors, including Salesforce implementation and AppExchange partners, to document issue statements, business requirements, and Return on Investment (ROI).
- Facilitate workshops or work sessions with to translate an initiative’s high-level concept into key design criteria.
- Diagram and redesign cross-functional customer journeys and business processes spanning lead-to-order, service delivery introducing feasible processes implemented with people and Salesforce.
- Author business and functional requirements, user stories, and integration specifications that clarify business rules, features, and other critical information for Salesforce enhancements.
- Design integration and process improvements between Salesforce, billing, dispatch/field service management, workforce management, and adjacent enterprise systems to reduce manual workarounds and improve data accuracy.
- Define test plan criteria and execute or oversee UAT/SIT against sandbox and production-like environments to evaluate whether documented requirements are sufficiently met before release.
- Identify friction points, automation opportunities, and AI-enabled enhancements across self-service, contact center, and field service touchpoints, maintaining a prioritized continuous-improvement backlog.
- Own and oversee functional documentation, configuration standards, and platform governance over time as a responsible steward of Salesforce processes and system workflows.
- Monitor project progress and platform health by tracking activities, resolving problems, publishing progress reports, and advocating action against CX metrics (CSAT, NPS, FCR, time-to-resolution) and platform adoption metrics.
- Partner with peers within Hotwire to streamline processes, drive end-to-end process improvements and efficiencies, and provide overall support to cross-functional teams.
- Other duties as assigned by Supervisor.
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor’s degree in business, design, information technology, or a related field.
- Minimum of five (5) years’ experience as a Product Owner, Senior Business Analyst, Platform Owner, Architect, or Consultant in operations, or customer experience functions.
- Hands-on experience administering or configuring the Salesforce platform (Sales Cloud, Service Cloud, Communications Cloud/Velocity, CPQ).
- Experience in reporting and analysis, CX metrics (CSAT, NPS, FCR), and ROI analysis.
- Knowledge of quality management technique and process improvement (Six Sigma): both in statistical analysis and in qualitative interviewing
- Experience designing Journey Maps or other depictions of customer experience diagrams and documentation
- Experience designing processes that were implemented as a software-enabled solutions such as customer-facing web experiences or internal employee toolsets/workflow
- A strong understanding of the dynamic role of CX
- Knowledge of cable and telecommunications products and services
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Must embrace company principles and demonstrate understanding of concierge culture
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 34 Customer Experience Specialist Jobs in Florida
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Find JobsCustomer Experience Specialist Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
What Florida Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Florida.
- Bachelor's degree in business, communications, marketing, or a related field
- Two or more years of customer-facing experience in service, hospitality, or support
- Demonstrated ability to analyze customer feedback data and produce actionable insights
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Zendesk
- Strong verbal and written communication skills for multicultural Florida customer bases
- Experience collaborating across sales, product, and operations teams to improve satisfaction scores
Customer Experience Specialist Jobs in Florida: Frequently Asked Questions
How do you become a customer experience specialist in Florida?
Most Florida employers require a bachelor's degree in business, communications, or marketing, though some accept an associate degree combined with relevant work history. There is no state-issued license required to work in this role in Florida. Candidates who complete coursework in customer success management or earn a Certified Customer Experience Professional credential tend to stand out. Starting in a customer service representative or account coordinator role at a Florida hospitality, healthcare, or financial services company is the most common path in.
Which companies hire customer experience specialists in Florida?
Florida customer experience specialist roles are posted by Tesla, Percepta, and PetSmart and others right now, based on current listings on Migrate Mate as of August 2026. Florida's mix of major financial institutions, national hospitality brands, and large healthcare systems makes it one of the more consistent states for this role year-round.
Which Florida cities have the most customer experience specialist jobs?
Fort Lauderdale, Miami, and Orlando have the most customer experience specialist openings in Florida. Miami's concentration of financial services firms and multinational headquarters drives hiring there, while Orlando's hospitality and technology sectors fuel demand, and Tampa's growing fintech and healthcare industry presence keeps that market consistently active.
Are there remote customer experience specialist jobs in Florida?
Yes, and more than most fields. About 56% of customer experience specialist openings tied to Florida are remote or hybrid as of August 2026, reflecting how much of the work involves digital tools, data platforms, and virtual collaboration. Roles focused on CX analytics, customer journey mapping, and digital feedback programs are the most likely to be fully remote.
How can I get hired as a customer experience specialist in Florida with little or no experience?
The most realistic entry path is applying for a customer service representative or client support associate role at a large Florida employer in hospitality, healthcare, or financial services, then moving laterally once you have hands-on exposure to feedback systems and satisfaction metrics. Companies like AdventHealth and Citigroup run structured associate programs in Florida that bring in candidates without prior specialist experience. Completing a Certified Customer Experience Professional prep course or building a small portfolio of documented process improvements gives candidates a concrete edge over other entry-level applicants.
Where can I find and apply to customer experience specialist jobs in Florida?
You can find and apply to customer experience specialist jobs in Florida on Migrate Mate, which lists current Florida openings across industries and experience levels. Find a role that fits and apply directly from the listing.
See All 34 Customer Experience Specialist Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
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