Customer Experience Specialist Jobs
Customer Experience Specialist jobs are open across retail, financial services, healthcare, SaaS, and telecommunications, at every level from entry-level associate to senior specialist and team lead, with specializations in customer success, journey mapping, and voice-of-customer programs. Find a role that fits below and apply directly.
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Responsibilities
About the team
With the mission of "Inspiring New Life and Helping Good Business", TikTok Local Services is committed to becoming the most trusted local services platform for users and partners. Through POI, Video, LIVE, Search, and other product forms, TikTok's Local Service aims to connect merchants, service providers, creators and users creatively, making the daily life experience unique, richer, and more efficient. The USDS Local Services team manages location-based databases and services with the goal of helping local businesses connect with millions of users. By addressing unmet needs, the team plays a vital role in supporting and growing our community in the US market, while protecting U.S user data and privacy.
Responsibilities
- Quality Checks and Training: Ensure that BPOs are able to onboard and deliver on project requirements; Conduct quality checks of BPO agents' performance; Work closely with BPO vendors, including training or resolving their issues or pain points, in order to meet project requirements in a timely manner
- BPO Performance Tracking and Improvement: Regularly track, analyze, and assess BPO performance, ensuring that they meet the SLA and project requirements. Develop and work with relevant internal stakeholders to implement BPO improvement plans (e.g. human-error corrective actions, process optimization, tooling upgrades, policy optimization, etc.)
- BPO Relationship and Daily Management: Oversee and establish relationships with BPO vendors, ensuring that BPO operations and headcount meet our productivity, cost-effectiveness, and other project requirements
Qualifications
Minimum Qualifications
- Bachelor's degree or above
- 1+ years of demonstrated experience in a role involving BPO operations and/or QA, including enforcement, labeling, moderation, or service functions, preferably in the Internet, E-commerce, or O2O industries
- In-depth understanding of BPO management, including requirements management, SOP and SLA development, productivity standards, deriving quality-level metrics, and BPO workforce planning; familiarity with the BPO process and market, including its trends and best practices
- Excellent report-writing and presentation skills
Preferred Qualifications
- Experience working with global cross functional teams
- Robust business acumen, with the ability to understand and lead SLA improvement and overall vendor management
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $73467 - $168889 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Responsibilities
About the team
With the mission of "Inspiring New Life and Helping Good Business", TikTok Local Services is committed to becoming the most trusted local services platform for users and partners. Through POI, Video, LIVE, Search, and other product forms, TikTok's Local Service aims to connect merchants, service providers, creators and users creatively, making the daily life experience unique, richer, and more efficient. The USDS Local Services team manages location-based databases and services with the goal of helping local businesses connect with millions of users. By addressing unmet needs, the team plays a vital role in supporting and growing our community in the US market, while protecting U.S user data and privacy.
Responsibilities
- Quality Checks and Training: Ensure that BPOs are able to onboard and deliver on project requirements; Conduct quality checks of BPO agents' performance; Work closely with BPO vendors, including training or resolving their issues or pain points, in order to meet project requirements in a timely manner
- BPO Performance Tracking and Improvement: Regularly track, analyze, and assess BPO performance, ensuring that they meet the SLA and project requirements. Develop and work with relevant internal stakeholders to implement BPO improvement plans (e.g. human-error corrective actions, process optimization, tooling upgrades, policy optimization, etc.)
- BPO Relationship and Daily Management: Oversee and establish relationships with BPO vendors, ensuring that BPO operations and headcount meet our productivity, cost-effectiveness, and other project requirements
Qualifications
Minimum Qualifications
- Bachelor's degree or above
- 1+ years of demonstrated experience in a role involving BPO operations and/or QA, including enforcement, labeling, moderation, or service functions, preferably in the Internet, E-commerce, or O2O industries
- In-depth understanding of BPO management, including requirements management, SOP and SLA development, productivity standards, deriving quality-level metrics, and BPO workforce planning; familiarity with the BPO process and market, including its trends and best practices
- Excellent report-writing and presentation skills
Preferred Qualifications
- Experience working with global cross functional teams
- Robust business acumen, with the ability to understand and lead SLA improvement and overall vendor management
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $73467 - $168889 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Customer Experience Specialist Jobs by Experience Level
Top Cities Hiring Customer Experience Specialists
Explore customer experience specialist openings in the cities hiring most right now.
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Find JobsCustomer Experience Specialist Job Market
Who's Hiring
- Five Below69
- Tesla54T
- Huntington Bank43
- Michaels39
- PetSmart35
Top Industries Hiring
- Retail47
- Technology & Software36
- E-Commerce & Online Marketplaces7
- Manufacturing6
- Healthcare & Medical Services6
What Employers Look For
The qualifications that appear most often in customer experience specialist jobs.
- 2+ years of customer-facing support or success experience in a professional setting
- Proficiency with CRM platforms and support ticketing systems
- Strong written and verbal communication skills with proven de-escalation ability
- Experience analyzing customer satisfaction data such as CSAT, NPS, or CSAT scores
- Ability to collaborate cross-functionally with product, sales, and operations teams
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Customer Experience Specialist Job Search
Quantify satisfaction metrics on your resume
Customer experience roles live and die by measurable outcomes. Replace vague statements with numbers: CSAT scores you improved, NPS changes you influenced, or resolution times you reduced. Hiring managers scan for proof you move the needle on customer satisfaction.
Highlight CRM and ticketing tool fluency
Customer experience specialist listings almost always require hands-on familiarity with CRM platforms and support ticketing systems. Name the specific tools you have used directly in your resume skills section so your application clears ATS filters before a human reads it.
Target industries that match your domain knowledge
Customer experience specialists in fintech, healthtech, and e-commerce need industry-specific knowledge that generalist candidates lack. If you have worked in a regulated or technical sector, filter your search to that vertical and use industry terminology throughout your application materials.
Apply early to roles that fit
Migrate Mate lists customer experience specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a customer scenario story for interviews
Interviewers in this field consistently ask behavioral questions about de-escalation, difficult customers, and cross-functional coordination. Prepare two or three specific stories in advance that show how you diagnosed a customer problem, acted on it, and measured the outcome.
Negotiate using the full compensation picture
Customer experience specialist offers vary by whether the role is inbound, outbound, or account-based, and performance bonuses can be a significant component. Before accepting, clarify the bonus structure, remote flexibility, and any shift differentials that are not visible in the base offer.
Customer Experience Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience specialists?
The most active employers for customer experience specialists right now are Five Below, Tesla, and Huntington Bank, and the most openings are in Texas, California, and New York, based on current listings on Migrate Mate as of August 2026. Demand is particularly concentrated in retail, financial services, and SaaS companies scaling their post-sales support functions.
How many customer experience specialist jobs are remote?
About 39% of customer experience specialist openings are fully remote or hybrid as of August 2026, making it one of the more flexible roles in business operations. Sub-areas like customer success management, voice-of-customer analysis, and digital journey mapping tend to have the highest share of remote-eligible positions compared to in-person support center roles.
How do you become a customer experience specialist?
Start by building direct customer-facing experience in support, retail, or account management, then move into roles that expose you to customer feedback analysis and cross-functional projects. Develop fluency with CRM platforms and ticketing systems, and document measurable outcomes like satisfaction score improvements. A background in business, communications, or psychology strengthens your candidacy, and certifications in customer success or experience management can accelerate your path into specialist-level roles.
Can you get hired as a customer experience specialist without much experience?
Yes, many entry-level customer experience specialist roles accept candidates with customer-facing retail, hospitality, or call center backgrounds in place of formal corporate experience. Emphasize transferable skills such as active listening, problem resolution, and data tracking. Applying to companies that have structured onboarding programs and clearly post an entry-level tier in the job title gives you the best shot at breaking in without a long prior history in the function.
What does the customer experience specialist interview process look like?
Most hiring processes start with a recruiter screen focused on your background and tool experience, followed by a competency-based interview with the hiring manager that centers on behavioral questions about handling difficult customers and cross-team collaboration. Later rounds often include a case study or role-play scenario where you diagnose a fictional customer issue and present a resolution. Some companies also ask for a writing sample or a review of a customer journey map you have worked on.
Where can I find and apply to customer experience specialist jobs?
You can find and apply to customer experience specialist jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience level, specialization, and preferred location, then apply directly to each listing that fits.
See All 1,006+ Customer Experience Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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