Customer Experience Specialist Jobs
Customer Experience Specialist jobs are open across retail, financial services, healthcare, SaaS, and telecommunications, at every level from entry-level associate to senior specialist and team lead, with specializations in customer success, journey mapping, and voice-of-customer programs. Find a role that fits below and apply directly.
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Showing 5 of 1,216+ Customer Experience Specialist jobs
Position: Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)
Location: Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA. (Hybrid)
Note: This is a hybrid role based in one of the preferred locations - Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA.
Job Description:
- 10+ years of experience in contact center technical presales, consultative solution architecture, or a related collaborative role.
- Proven experience in designing and architecting CCaaS and AI-driven CX solutions (e.g., Google GECX, Amazon Connect, Twilio Flex, Genesys Cloud, or Khoros).
- Strong, holistic knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
- Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technology stack.
- Strong communication and relationship-building skills with executive and technical audiences.
- Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.
- Ability to travel.
Preferred Qualifications:
- Hands-on experience with Google GECX and Vertex AI.
- Experience leading large-scale CX transformation programs.
Position: Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)
Location: Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA. (Hybrid)
Note: This is a hybrid role based in one of the preferred locations - Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA.
Job Description:
- 10+ years of experience in contact center technical presales, consultative solution architecture, or a related collaborative role.
- Proven experience in designing and architecting CCaaS and AI-driven CX solutions (e.g., Google GECX, Amazon Connect, Twilio Flex, Genesys Cloud, or Khoros).
- Strong, holistic knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
- Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technology stack.
- Strong communication and relationship-building skills with executive and technical audiences.
- Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.
- Ability to travel.
Preferred Qualifications:
- Hands-on experience with Google GECX and Vertex AI.
- Experience leading large-scale CX transformation programs.
Customer Experience Specialist Jobs by Experience Level
Top Cities Hiring Customer Experience Specialists
Explore customer experience specialist openings in the cities hiring most right now.
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Find JobsCustomer Experience Specialist Job Market
Who's Hiring
- Five Below109
- Tesla81
- Huntington Bank47
- TJ Maxx44
- PetSmart44
Top Industries Hiring
- Retail23
- Technology & Software9
- Manufacturing4
- Distribution & Wholesale4
- Airlines2
What Employers Look For
The qualifications that appear most often in customer experience specialist jobs.
- 2+ years of customer-facing support or success experience in a professional setting
- Proficiency with CRM platforms and support ticketing systems
- Strong written and verbal communication skills with proven de-escalation ability
- Experience analyzing customer satisfaction data such as CSAT, NPS, or CSAT scores
- Ability to collaborate cross-functionally with product, sales, and operations teams
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Customer Experience Specialist Job Search
Quantify satisfaction metrics on your resume
Customer experience roles live and die by measurable outcomes. Replace vague statements with numbers: CSAT scores you improved, NPS changes you influenced, or resolution times you reduced. Hiring managers scan for proof you move the needle on customer satisfaction.
Highlight CRM and ticketing tool fluency
Customer experience specialist listings almost always require hands-on familiarity with CRM platforms and support ticketing systems. Name the specific tools you have used directly in your resume skills section so your application clears ATS filters before a human reads it.
Target industries that match your domain knowledge
Customer experience specialists in fintech, healthtech, and e-commerce need industry-specific knowledge that generalist candidates lack. If you have worked in a regulated or technical sector, filter your search to that vertical and use industry terminology throughout your application materials.
Apply early to roles that fit
Migrate Mate lists customer experience specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a customer scenario story for interviews
Interviewers in this field consistently ask behavioral questions about de-escalation, difficult customers, and cross-functional coordination. Prepare two or three specific stories in advance that show how you diagnosed a customer problem, acted on it, and measured the outcome.
Negotiate using the full compensation picture
Customer experience specialist offers vary by whether the role is inbound, outbound, or account-based, and performance bonuses can be a significant component. Before accepting, clarify the bonus structure, remote flexibility, and any shift differentials that are not visible in the base offer.
Customer Experience Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience specialists?
The most active employers for customer experience specialists right now are Five Below, Tesla, and Huntington Bank, and the most openings are in Texas, California, and Florida, based on current listings on Migrate Mate as of September 2026. Demand is particularly concentrated in retail, financial services, and SaaS companies scaling their post-sales support functions.
How many customer experience specialist jobs are remote?
About 57% of customer experience specialist openings are fully remote or hybrid as of September 2026, making it one of the more flexible roles in business operations. Sub-areas like customer success management, voice-of-customer analysis, and digital journey mapping tend to have the highest share of remote-eligible positions compared to in-person support center roles.
How do you become a customer experience specialist?
Start by building direct customer-facing experience in support, retail, or account management, then move into roles that expose you to customer feedback analysis and cross-functional projects. Develop fluency with CRM platforms and ticketing systems, and document measurable outcomes like satisfaction score improvements. A background in business, communications, or psychology strengthens your candidacy, and certifications in customer success or experience management can accelerate your path into specialist-level roles.
Can you get hired as a customer experience specialist without much experience?
Yes, many entry-level customer experience specialist roles accept candidates with customer-facing retail, hospitality, or call center backgrounds in place of formal corporate experience. Emphasize transferable skills such as active listening, problem resolution, and data tracking. Applying to companies that have structured onboarding programs and clearly post an entry-level tier in the job title gives you the best shot at breaking in without a long prior history in the function.
What does the customer experience specialist interview process look like?
Most hiring processes start with a recruiter screen focused on your background and tool experience, followed by a competency-based interview with the hiring manager that centers on behavioral questions about handling difficult customers and cross-team collaboration. Later rounds often include a case study or role-play scenario where you diagnose a fictional customer issue and present a resolution. Some companies also ask for a writing sample or a review of a customer journey map you have worked on.
Where can I find and apply to customer experience specialist jobs?
You can find and apply to customer experience specialist jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience level, specialization, and preferred location, then apply directly to each listing that fits.
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