Customer Experience Specialist Jobs in Chicago, IL
Customer Experience Specialist jobs in Chicago are in strong demand, concentrated in the Loop, River North, and Fulton Market across retail, financial services, healthcare, and technology. Employers hiring right now include Huntington Bank, SKIMS, and Gallup. See the openings below and apply to the ones that match your experience.
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STATUS: Full time / Exempt
LOCATION: Chicago, Illinois (Hybrid: 2 days/week on-site, 3 days/week remote)
ABOUT NCSBN
JOB SUMMARY
Reporting to the Manager, Customer Experience, the Customer Experience Specialist I will act as the main point of contact for business and technical support related to NCSBN’s programs, products, and services, ensuring prompt and professional assistance.
This role is an exciting opportunity for an individual dedicated to providing exceptional customer experience to help support an organization committed to advancing nursing regulation and policy worldwide!
RESPONSIBILITIES
- Serves as the initial point of contact for customer inquiries. Successfully manages the inquiry process (assessing, resolving or triaging) while meeting or exceeding department metrics. Shares information with appropriate parties and records notes regarding customer interactions, transactions, comments, and complaints.
- Escalates inquiries to appropriate parties or departments per process if unable to resolve inquiries. Identifies and escalates potential issues with customers, programs, or software with urgency.
- Applies existing knowledge base documentation as well as knowledge of organizational programs, policies, and customer service best practices to handle customer inquiries.
- Uses knowledge and experience to contribute to smaller projects and team tasks such as but not limited to user acceptance testing (UAT) for program maintenance, releases or other initiatives.
- Processes visitor requests, enters visitor records in the building security registration portal. Welcomes visitors upon arrival. Communicates with building security and NCSBN staff as it relates to onsite visitors. Uses customer service skills to recommend improvements to the visitors’ experience.
- Provide feedback for improving the overall customer experience. Assists with creating and maintaining department and knowledge base documentation. Provides feedback and suggests new knowledge base articles.
QUALIFICATIONS
- Associate’s degree required.
- Minimum of two years of related experience in customer service.
- Strong organizational, critical thinking, and analytical skills.
- Strong customer service skills.
- Able to work in a fast-paced environment.
COMPENSATION AND BENEFITS
NCSBN offers eligible employees a competitive benefits package that provides our team members with plan options to meet their individual needs. Review benefit details here: https://www.ncsbn.org/about/governance-and-staff/careers/ncsbn-benefits.page
TO BE CONSIDERED
The National Council of State Boards of Nursing (NCSBN) is an equal employment opportunity employer. Decisions affecting employment are considered without regard to disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected characteristic.
See All 48 Customer Experience Specialist Jobs in Chicago
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Find JobsCustomer Experience Specialist Job Market in Chicago
Who's Hiring
- Huntington Bank10
- SKIMS3
- Gallup3
- Google3
- Pregis3
Customer Experience Specialist Jobs in Chicago: Frequently Asked Questions
How do I get a customer experience specialist job in Chicago?
Target Chicago's densest hiring sectors first: financial services firms in the Loop, health systems on the Near North Side, and technology companies in Fulton Market and the West Loop. Candidates who can demonstrate measurable improvements to customer satisfaction scores, retention, or net promoter metrics stand out. Familiarity with CRM platforms and experience managing omnichannel touchpoints give you a concrete edge over generalist applicants in this market.
Which companies hire customer experience specialists in Chicago?
Chicago customer experience specialist roles are posted by Huntington Bank, SKIMS, and Gallup and others right now, based on current listings on Migrate Mate as of November 2026. The city draws a wide range of employers, from global financial institutions and major health networks to fast-growing tech firms and established retail headquarters, all of which run dedicated customer experience functions.
Are there remote customer experience specialist jobs in Chicago?
Yes, though availability depends on the role. Customer experience specialists focused on digital channels, analytics, or voice-of-customer strategy tend to work remotely, while roles tied to in-store, clinic, or branch operations are almost always on-site. About 81% of customer experience specialist openings tied to Chicago are remote or hybrid as of November 2026, with the strongest remote options found at technology and fintech employers in the Fulton Market corridor.
How can I get a customer experience specialist job in Chicago with little or no experience?
The most realistic entry path in Chicago is through customer-facing support roles at the city's large retail headquarters, health systems, or financial services call centers, which regularly hire at the associate or coordinator level. Positions like customer support representative, client services coordinator, or CX analyst intern build the foundation employers expect. Highlighting any experience with customer data, complaint resolution, or journey mapping, even from coursework or part-time work, strengthens your candidacy with Chicago hiring managers.
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