Customer Experience Specialist Jobs in Atlanta, GA
Customer Experience Specialist jobs in Atlanta are in strong demand, concentrated in Midtown, Buckhead, and the Perimeter area across fintech, healthcare, and enterprise software. Employers hiring right now include Oldcastle APG, The Home Depot, and Hertz. See the openings below and apply to the ones that match your experience.
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Position: Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)
Location: Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA. (Hybrid)
Note: This is a hybrid role based in one of the preferred locations - Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA.
Job Description:
- 10+ years of experience in contact center technical presales, consultative solution architecture, or a related collaborative role.
- Proven experience in designing and architecting CCaaS and AI-driven CX solutions (e.g., Google GECX, Amazon Connect, Twilio Flex, Genesys Cloud, or Khoros).
- Strong, holistic knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
- Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technology stack.
- Strong communication and relationship-building skills with executive and technical audiences.
- Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.
- Ability to travel.
Preferred Qualifications:
- Hands-on experience with Google GECX and Vertex AI.
- Experience leading large-scale CX transformation programs.
Position: Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)
Location: Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA. (Hybrid)
Note: This is a hybrid role based in one of the preferred locations - Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA.
Job Description:
- 10+ years of experience in contact center technical presales, consultative solution architecture, or a related collaborative role.
- Proven experience in designing and architecting CCaaS and AI-driven CX solutions (e.g., Google GECX, Amazon Connect, Twilio Flex, Genesys Cloud, or Khoros).
- Strong, holistic knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
- Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technology stack.
- Strong communication and relationship-building skills with executive and technical audiences.
- Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.
- Ability to travel.
Preferred Qualifications:
- Hands-on experience with Google GECX and Vertex AI.
- Experience leading large-scale CX transformation programs.
See All 51 Customer Experience Specialist Jobs in Atlanta
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Find JobsCustomer Experience Specialist Job Market in Atlanta
Who's Hiring
Top Industries Hiring
- Airlines
- Consumer Goods
- Sports & Recreation
- Technology & Software
Customer Experience Specialist Jobs in Atlanta: Frequently Asked Questions
How do I get a customer experience specialist job in Atlanta?
Focus your search on Atlanta's fintech corridor along Peachtree Road, the healthcare systems anchored in Midtown and Buckhead, and the enterprise software companies concentrated around the Perimeter. Employers here respond well to candidates who can show measurable improvements in customer satisfaction scores or retention. Familiarity with CRM platforms and experience navigating high-volume service environments gives you a concrete edge in this market.
Which companies hire customer experience specialists in Atlanta?
Employers hiring customer experience specialists in Atlanta right now include Oldcastle APG, The Home Depot, and Hertz, based on current listings on Migrate Mate as of September 2026. Atlanta's mix of Fortune 500 headquarters, fast-growing fintechs, and large regional healthcare networks makes it one of the Southeast's most active markets for this role.
Are there remote customer experience specialist jobs in Atlanta?
Yes, though availability depends on the role type. Customer experience specialists in SaaS, fintech, and analytics tend to work remotely more often than those in retail operations or on-site service centers. About 78% of customer experience specialist openings tied to Atlanta are remote or hybrid as of September 2026, with the strongest remote concentration in digital and enterprise software companies headquartered around Midtown and the Perimeter.
How can I get a customer experience specialist job in Atlanta with little or no experience?
The most realistic entry path in Atlanta is through customer service or client support roles at the city's large contact center operators, regional banks, or healthcare systems in areas like Sandy Springs and Buckhead. These employers regularly hire entry-level candidates and promote from within. Building skills in CRM tools, earning a Customer Experience Professional certification, and targeting coordinator or associate-level postings at Atlanta-based fintechs or insurers will open doors fastest.
Which industries hire the most customer experience specialists in Atlanta?
Most customer experience specialist openings in Atlanta sit in Airlines, Consumer Goods, and Sports & Recreation, per current listings on Migrate Mate as of September 2026. Atlanta's status as a payments and fintech hub, combined with its large healthcare and logistics footprint, drives consistent demand for professionals who can manage and improve the end-to-end customer journey.
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