Customer Experience Specialist Jobs in Georgia
Customer Experience Specialist jobs in Georgia are consistently active, concentrated in retail, financial services, telecommunications, and healthcare, with openings at every level from entry-tier support roles to senior CX strategy positions. Atlanta, Savannah, and Augusta are the primary hiring markets, where employers like Delta Air Lines, NCR Voyix, and Aflac have long-standing customer experience operations. The most in-demand specialties in Georgia include digital customer journey management, voice-of-the-customer analytics, and omnichannel support operations. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 31+ Customer Experience Specialist jobs
Southern Company Gas is looking for a Customer Development Specialist. The position will provide support for the CX Development Manager. This position is responsible for analyzing business operations and processes to identify developmental opportunities for Customer Experience professionals while also creating alignment on customer experience initiatives that support employee growth, development, and engagement. The role requires proficient functional and technical skills in presentation design, data visualization, and communications to create executive-level materials, reports, and engagement tools. This position will also coordinate and execute projects and events, working closely with internal and external partners to deliver high-quality results that strengthen employee engagement and customer experience outcomes.
Customer Experience Development III
Education and Experience
Required:
2-4 years’ experience in employee development or training
Or
Equivalent academic education and experience
Preferred:
Bachelor’s degree in Business Administration, Human Resources, or related field
Human Resources, organizational development experience
Customer Operations or Customer Service experience
Representative Responsibilities
Responsibilities also include formalizing, streamlining, and documenting process and procedures for employee growth, development and engagement initiatives to support employee satisfaction, engagement, and retention. Additionally, the incumbent will be responsible for creating and maintaining a positive, productive, engaged and inclusive work environment.
- Proven ability to develop and implement employee development programs
- Excellent communication, presentation, and facilitation skills
- Strong project management and organizational skills
- Experience in employee development or training
- Reporting, analytical and judgment skills
- Demonstrated time management, planning, and prioritization ability
- Excellent interpersonal skills and comfortability interacting with internal and external customers and stakeholders
- MS Word – intermediate proficiency
- MS Excel - intermediate proficiency
- MS PowerPoint - intermediate proficiency
Customer Experience Development IIII
Education and Experience
Required:
3-5 years’ experience in employee development or training
Or
Equivalent academic education and experience
Preferred:
Bachelor’s degree in Business Administration, Human Resources, Organizational Development, Communications, or related field
Customer Operations or Customer Experience background
Entry-level project management certification - Certified Associate in Project Management (CAPM) or working towards a certification.
Representative Responsibilities
The person in this position will formalize, streamline, and document processes and procedures for employee growth, development, and engagement initiatives to support satisfaction, engagement, and retention. The incumbent will also be responsible for creating and maintaining a positive, productive, and inclusive work environment that aligns with Southern Company’s values and CX culture.
Proven ability to design, develop, and implement employee development and engagement programs
Excellent communication, presentation, and facilitation skills
Strong project management, organizational, and coordination skills with the ability to manage multiple priorities
Demonstrate ability to create and deliver professional-quality PowerPoint presentations, dashboards, and executive reports
Experience designing creative materials such as invitations, newsletters, branding signage, photo layouts, and surveys for internal and external audiences
Proficiency in developing and analyzing reports and dashboards to measure engagement and performance outcomes
Keen attention to detail and visual design skills to ensure brand consistency and executive-level quality
Proficient demonstration of time management, planning, and prioritization ability
Excellent interpersonal skills and comfortability interacting with internal and external customers and stakeholders
High-level proficiency in PowerPoint (presentation design, visual storytelling), and solid proficiency in Word and Excel
Proficiency with survey tools and event management platforms (e.g., Microsoft Forms, Qualtrics, Eventbrite, or similar platforms) and graphic design software (e.g., Canva, Adobe Suite, or PowerPoint design tools)
Proactive and self-motivated; demonstrates initiative and the ability to work independently with minimal supervision
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and beneļ¬ts will also be provided during the hiring process.
Southern Company Gas is looking for a Customer Development Specialist. The position will provide support for the CX Development Manager. This position is responsible for analyzing business operations and processes to identify developmental opportunities for Customer Experience professionals while also creating alignment on customer experience initiatives that support employee growth, development, and engagement. The role requires proficient functional and technical skills in presentation design, data visualization, and communications to create executive-level materials, reports, and engagement tools. This position will also coordinate and execute projects and events, working closely with internal and external partners to deliver high-quality results that strengthen employee engagement and customer experience outcomes.
Customer Experience Development III
Education and Experience
Required:
2-4 years’ experience in employee development or training
Or
Equivalent academic education and experience
Preferred:
Bachelor’s degree in Business Administration, Human Resources, or related field
Human Resources, organizational development experience
Customer Operations or Customer Service experience
Representative Responsibilities
Responsibilities also include formalizing, streamlining, and documenting process and procedures for employee growth, development and engagement initiatives to support employee satisfaction, engagement, and retention. Additionally, the incumbent will be responsible for creating and maintaining a positive, productive, engaged and inclusive work environment.
- Proven ability to develop and implement employee development programs
- Excellent communication, presentation, and facilitation skills
- Strong project management and organizational skills
- Experience in employee development or training
- Reporting, analytical and judgment skills
- Demonstrated time management, planning, and prioritization ability
- Excellent interpersonal skills and comfortability interacting with internal and external customers and stakeholders
- MS Word – intermediate proficiency
- MS Excel - intermediate proficiency
- MS PowerPoint - intermediate proficiency
Customer Experience Development IIII
Education and Experience
Required:
3-5 years’ experience in employee development or training
Or
Equivalent academic education and experience
Preferred:
Bachelor’s degree in Business Administration, Human Resources, Organizational Development, Communications, or related field
Customer Operations or Customer Experience background
Entry-level project management certification - Certified Associate in Project Management (CAPM) or working towards a certification.
Representative Responsibilities
The person in this position will formalize, streamline, and document processes and procedures for employee growth, development, and engagement initiatives to support satisfaction, engagement, and retention. The incumbent will also be responsible for creating and maintaining a positive, productive, and inclusive work environment that aligns with Southern Company’s values and CX culture.
Proven ability to design, develop, and implement employee development and engagement programs
Excellent communication, presentation, and facilitation skills
Strong project management, organizational, and coordination skills with the ability to manage multiple priorities
Demonstrate ability to create and deliver professional-quality PowerPoint presentations, dashboards, and executive reports
Experience designing creative materials such as invitations, newsletters, branding signage, photo layouts, and surveys for internal and external audiences
Proficiency in developing and analyzing reports and dashboards to measure engagement and performance outcomes
Keen attention to detail and visual design skills to ensure brand consistency and executive-level quality
Proficient demonstration of time management, planning, and prioritization ability
Excellent interpersonal skills and comfortability interacting with internal and external customers and stakeholders
High-level proficiency in PowerPoint (presentation design, visual storytelling), and solid proficiency in Word and Excel
Proficiency with survey tools and event management platforms (e.g., Microsoft Forms, Qualtrics, Eventbrite, or similar platforms) and graphic design software (e.g., Canva, Adobe Suite, or PowerPoint design tools)
Proactive and self-motivated; demonstrates initiative and the ability to work independently with minimal supervision
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and beneļ¬ts will also be provided during the hiring process.
See All 31 Customer Experience Specialist Jobs in Georgia
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Find JobsCustomer Experience Specialist Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
- Consumer Goods
- Automotive
- Sports & Recreation
What Georgia Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Georgia.
- Bachelor's degree in business, communications, or a related field preferred
- Two or more years of customer-facing experience in a service or support environment
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Demonstrated ability to analyze customer feedback and translate it into process improvements
- Strong written and verbal communication skills for cross-functional collaboration
- Experience with customer satisfaction metrics such as NPS, CSAT, or CES
Customer Experience Specialist Jobs in Georgia: Frequently Asked Questions
How do you become a customer experience specialist in Georgia?
Customer experience specialist roles in Georgia do not require a state-issued license, but most employers expect at least a bachelor's degree in business, communications, marketing, or a related field. Candidates who hold a Certified Customer Experience Professional credential or complete coursework through Georgia's public university system, including Georgia State University or Kennesaw State University, tend to stand out in competitive applicant pools. Building hands-on experience in customer service, account management, or operations is the clearest path to a first role.
Which companies hire customer experience specialists in Georgia?
Employers hiring customer experience specialists in Georgia right now include TJ Maxx, Five Below, and Puppy Haven, based on current listings on Migrate Mate as of August 2026. Georgia's concentration of Fortune 500 headquarters and major financial services and technology firms makes the state one of the more consistent markets in the Southeast for this role.
Which Georgia cities have the most customer experience specialist jobs?
Atlanta, Augusta, and Alpharetta have the most customer experience specialist openings in Georgia. Atlanta dominates because it is home to a dense cluster of corporate headquarters, financial institutions, and technology companies that maintain large CX teams, while Savannah and Augusta draw openings from logistics, healthcare, and regional retail operations that anchor those metro economies.
Are there remote customer experience specialist jobs in Georgia?
Yes, and more than most fields, because much of the work involves digital platforms, phone, and email channels that do not require a physical location. About 23% of customer experience specialist openings tied to Georgia are remote or hybrid as of August 2026, reflecting how broadly distributed this role has become. Functions like customer journey analysis, CRM administration, and feedback program management are the most consistently offered in remote formats.
How can I get hired as a customer experience specialist in Georgia with little or no experience?
The most realistic entry path is moving from a customer service representative, sales support, or client success associate role into a junior customer experience specialist position. Large Georgia employers in financial services and telecommunications, including companies headquartered in the Atlanta metro, regularly hire recent graduates into CX analyst associate or customer insights coordinator roles. Completing a Google Career Certificate in data analytics or a CRM-focused course builds a portfolio that offsets limited tenure. Georgia State University's Robinson College of Business also runs career programs that connect students directly with Atlanta-area employers.
Where can I find and apply to customer experience specialist jobs in Georgia?
You can find and apply to customer experience specialist jobs in Georgia on Migrate Mate, which lists current Georgia openings. Search the available roles, identify the ones that match your background and location preferences, and apply directly to those positions.
See All 31 Customer Experience Specialist Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
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