Customer Experience Specialist Jobs in Georgia
Customer Experience Specialist jobs in Georgia are consistently active, concentrated in retail, financial services, telecommunications, and healthcare, with openings at every level from entry-tier support roles to senior CX strategy positions. Atlanta, Savannah, and Augusta are the primary hiring markets, where employers like Delta Air Lines, NCR Voyix, and Aflac have long-standing customer experience operations. The most in-demand specialties in Georgia include digital customer journey management, voice-of-the-customer analytics, and omnichannel support operations. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 59+ Customer Experience Specialist jobs
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$15.00BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$15.00BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See All 59 Customer Experience Specialist Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
- Construction & Real Estate
- Consumer Goods
- Sports & Recreation
What Georgia Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Georgia.
- Bachelor's degree in business, communications, or a related field preferred
- Two or more years of customer-facing experience in a service or support environment
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Demonstrated ability to analyze customer feedback and translate it into process improvements
- Strong written and verbal communication skills for cross-functional collaboration
- Experience with customer satisfaction metrics such as NPS, CSAT, or CES
Customer Experience Specialist Jobs in Georgia: Frequently Asked Questions
How do you become a customer experience specialist in Georgia?
Customer experience specialist roles in Georgia do not require a state-issued license, but most employers expect at least a bachelor's degree in business, communications, marketing, or a related field. Candidates who hold a Certified Customer Experience Professional credential or complete coursework through Georgia's public university system, including Georgia State University or Kennesaw State University, tend to stand out in competitive applicant pools. Building hands-on experience in customer service, account management, or operations is the clearest path to a first role.
Which companies hire customer experience specialists in Georgia?
Employers hiring customer experience specialists in Georgia right now include Five Below, TJ Maxx, and Tesla, based on current listings on Migrate Mate as of October 2026. Georgia's concentration of Fortune 500 headquarters and major financial services and technology firms makes the state one of the more consistent markets in the Southeast for this role.
Which Georgia cities have the most customer experience specialist jobs?
Atlanta, Augusta, and Alpharetta have the most customer experience specialist openings in Georgia. Atlanta dominates because it is home to a dense cluster of corporate headquarters, financial institutions, and technology companies that maintain large CX teams, while Savannah and Augusta draw openings from logistics, healthcare, and regional retail operations that anchor those metro economies.
Are there remote customer experience specialist jobs in Georgia?
Yes, and more than most fields, because much of the work involves digital platforms, phone, and email channels that do not require a physical location. About 62% of customer experience specialist openings tied to Georgia are remote or hybrid as of October 2026, reflecting how broadly distributed this role has become. Functions like customer journey analysis, CRM administration, and feedback program management are the most consistently offered in remote formats.
How can I get hired as a customer experience specialist in Georgia with little or no experience?
The most realistic entry path is moving from a customer service representative, sales support, or client success associate role into a junior customer experience specialist position. Large Georgia employers in financial services and telecommunications, including companies headquartered in the Atlanta metro, regularly hire recent graduates into CX analyst associate or customer insights coordinator roles. Completing a Google Career Certificate in data analytics or a CRM-focused course builds a portfolio that offsets limited tenure. Georgia State University's Robinson College of Business also runs career programs that connect students directly with Atlanta-area employers.
Where can I find and apply to customer experience specialist jobs in Georgia?
You can find and apply to customer experience specialist jobs in Georgia on Migrate Mate, which lists current Georgia openings. Search the available roles, identify the ones that match your background and location preferences, and apply directly to those positions.
See All 59 Customer Experience Specialist Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
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