Customer Experience Specialist Jobs in New York
Customer Experience Specialist jobs in New York concentrate in financial services, e-commerce, healthcare, and media, with the market ranking among the most active in the country for this role at every level from entry-level associate to senior specialist. New York City is the dominant hiring hub, followed by Buffalo and Albany, where employers like JPMorgan Chase, American Express, and Verizon maintain large customer operations teams. The most in-demand specialties in New York are voice-of-customer analytics, omnichannel support strategy, and CRM-driven retention. Find a role that fits below and apply directly.
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As a Lead Customer Experience Specialist here at Honeywell, you will be responsible for driving customer satisfaction, loyalty, and business growth by developing and executing customer experience strategies across the organization. This role serves as the voice of the customer, partnering with cross-functional teams to enhance customer interactions, improve processes, and ensure a seamless end-to-end customer journey.
You will report directly to our Sr Customer Experience Supervisor and you’ll work out of our Pittsford, NY or Salem, OR location on a Hybrid work schedule.
In this role, you will impact the efficiency and effectiveness of customer service operations by proactively engaging in projects and process transitions, ensuring timely accounting and lifecycle maintenance of all orders, contracts, and projects in Honeywell systems, and maintaining accurate customer account information. The ideal candidate is a strategic thinker with strong analytical capabilities, excellent relationship-building skills, and a passion for delivering exceptional customer outcomes.
YOU MUST HAVE
- 3+ years’ experience in a Customer Services or related field.
- Experience working in fast-paced, dynamic environments with the ability to manage multiple priorities and adapt quickly to change.
- Experience in reviewing and redesigning processes to improve efficiency and customer satisfaction.
- Proficiency with SAP, Customer Portals, Oracle, Excel, and integrated reporting systems to manage customer accounts and order processing effectively. Analytical and problem-solving skills with the ability to leverage data to drive recommendations and decision-making.
WE VALUE
- Project management, prioritization, organization, and time management skills.
- Exceptional written communication skills, including the ability to create concise and impactful emails, presentations, reports, and business documentation.
- Demonstrated success collaborating across diverse business functions and stakeholder groups.
- Experience developing both short-term action plans and long-term strategic initiatives.
- Financial acumen with an understanding of business performance, operational costs, and revenue impacts.
- Excellent customer service, communication, presentation, and interpersonal skills.
- Positive, proactive, and solution-oriented mindset. Strong integrity, ethics, and commitment to organizational values and culture.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The salary range for this position is ($53,200.00 - $66,500.00). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: August 13, 2026.
KEY RESPONSIBILITIES
Customer Experience Strategy & Performance
- Own and drive the customer satisfaction (NPS) program, including implementation, performance tracking, analysis, and reporting through executive dashboard reviews.
- Analyze, summarize, and synthesize customer feedback and insights for presentation to senior and executive leadership to support strategic decision-making and roadmap planning.
- Identify, prioritize, and lead initiatives that deliver measurable improvements to customer satisfaction while supporting long-term business objectives.
- Establish and maintain customer experience metrics, performance indicators, and continuous improvement plans.
Customer Journey Management
- Drive and facilitate process improvements, system enhancements, and operational changes that improve customer engagement, efficiency, and overall experience across all touchpoints.
- Develop, maintain, and manage customer experience documentation, including customer journey maps, personas, voice-of-customer insights, and survey data.
- Ensure consistency in customer relationship management practices and customer experience standards across global teams and functions.
Customer Advocacy & Relationship Management
- Serve as a customer advocate by representing customer needs and priorities across the organization.
- Conduct regular business reviews and check-ins with key customers to strengthen relationships, increase satisfaction, and better understand evolving business needs.
- Develop trusted relationships with customers and strategic stakeholders to support long-term loyalty and retention.
- Demonstrate a deep understanding of customer challenges, goals, and opportunities, and effectively align company solutions to customer needs.
Cross-Functional Leadership
- Collaborate with Customer Operations, Sales, Marketing, Finance, Digital, Services, and other business teams to develop scalable customer success programs and improve business outcomes.
- Facilitate effective communication between customers and internal operational teams to ensure timely issue resolution and positive customer experience.
- Build strong partnerships with internal and external stakeholders to drive alignment on customer-focused initiatives.
Business Growth & Strategic Development
- Leverage customer insights and market trends to support business growth initiatives and strategic planning.
- Provide recommendations based on customer feedback, operational data, and financial considerations to drive organizational priorities
As a Lead Customer Experience Specialist here at Honeywell, you will be responsible for driving customer satisfaction, loyalty, and business growth by developing and executing customer experience strategies across the organization. This role serves as the voice of the customer, partnering with cross-functional teams to enhance customer interactions, improve processes, and ensure a seamless end-to-end customer journey.
You will report directly to our Sr Customer Experience Supervisor and you’ll work out of our Pittsford, NY or Salem, OR location on a Hybrid work schedule.
In this role, you will impact the efficiency and effectiveness of customer service operations by proactively engaging in projects and process transitions, ensuring timely accounting and lifecycle maintenance of all orders, contracts, and projects in Honeywell systems, and maintaining accurate customer account information. The ideal candidate is a strategic thinker with strong analytical capabilities, excellent relationship-building skills, and a passion for delivering exceptional customer outcomes.
YOU MUST HAVE
- 3+ years’ experience in a Customer Services or related field.
- Experience working in fast-paced, dynamic environments with the ability to manage multiple priorities and adapt quickly to change.
- Experience in reviewing and redesigning processes to improve efficiency and customer satisfaction.
- Proficiency with SAP, Customer Portals, Oracle, Excel, and integrated reporting systems to manage customer accounts and order processing effectively. Analytical and problem-solving skills with the ability to leverage data to drive recommendations and decision-making.
WE VALUE
- Project management, prioritization, organization, and time management skills.
- Exceptional written communication skills, including the ability to create concise and impactful emails, presentations, reports, and business documentation.
- Demonstrated success collaborating across diverse business functions and stakeholder groups.
- Experience developing both short-term action plans and long-term strategic initiatives.
- Financial acumen with an understanding of business performance, operational costs, and revenue impacts.
- Excellent customer service, communication, presentation, and interpersonal skills.
- Positive, proactive, and solution-oriented mindset. Strong integrity, ethics, and commitment to organizational values and culture.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The salary range for this position is ($53,200.00 - $66,500.00). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: August 13, 2026.
KEY RESPONSIBILITIES
Customer Experience Strategy & Performance
- Own and drive the customer satisfaction (NPS) program, including implementation, performance tracking, analysis, and reporting through executive dashboard reviews.
- Analyze, summarize, and synthesize customer feedback and insights for presentation to senior and executive leadership to support strategic decision-making and roadmap planning.
- Identify, prioritize, and lead initiatives that deliver measurable improvements to customer satisfaction while supporting long-term business objectives.
- Establish and maintain customer experience metrics, performance indicators, and continuous improvement plans.
Customer Journey Management
- Drive and facilitate process improvements, system enhancements, and operational changes that improve customer engagement, efficiency, and overall experience across all touchpoints.
- Develop, maintain, and manage customer experience documentation, including customer journey maps, personas, voice-of-customer insights, and survey data.
- Ensure consistency in customer relationship management practices and customer experience standards across global teams and functions.
Customer Advocacy & Relationship Management
- Serve as a customer advocate by representing customer needs and priorities across the organization.
- Conduct regular business reviews and check-ins with key customers to strengthen relationships, increase satisfaction, and better understand evolving business needs.
- Develop trusted relationships with customers and strategic stakeholders to support long-term loyalty and retention.
- Demonstrate a deep understanding of customer challenges, goals, and opportunities, and effectively align company solutions to customer needs.
Cross-Functional Leadership
- Collaborate with Customer Operations, Sales, Marketing, Finance, Digital, Services, and other business teams to develop scalable customer success programs and improve business outcomes.
- Facilitate effective communication between customers and internal operational teams to ensure timely issue resolution and positive customer experience.
- Build strong partnerships with internal and external stakeholders to drive alignment on customer-focused initiatives.
Business Growth & Strategic Development
- Leverage customer insights and market trends to support business growth initiatives and strategic planning.
- Provide recommendations based on customer feedback, operational data, and financial considerations to drive organizational priorities
See All 51 Customer Experience Specialist Jobs in New York
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Find JobsCustomer Experience Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Experience Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- E-Commerce & Online Marketplaces
What New York Employers Look For
The qualifications that appear most often in customer experience specialist jobs across New York.
- Bachelor's degree in business, communications, or a related field strongly preferred by New York employers
- Two or more years of experience in customer-facing roles within financial services, healthcare, or retail
- Proficiency with CRM platforms such as Salesforce or HubSpot in a professional setting
- Demonstrated ability to analyze customer feedback data and translate findings into actionable improvements
- Strong written and verbal communication skills for a diverse, high-volume New York customer base
- Experience collaborating cross-functionally with product, sales, and operations teams on service initiatives
Customer Experience Specialist Jobs in New York: Frequently Asked Questions
How do you become a customer experience specialist in New York?
No state-issued license is required to work as a customer experience specialist in New York. Most employers expect a bachelor's degree in business, communications, psychology, or a related field, combined with experience in a customer-facing role. New York hiring managers frequently value demonstrated familiarity with CRM tools, data analysis, and process improvement. Candidates who complete relevant certifications in customer success or experience management often stand out in the competitive New York market.
Which companies hire customer experience specialists in New York?
New York customer experience specialist roles are posted by Tesla, JPMorganChase, and JCPenney and others right now, based on current listings on Migrate Mate as of August 2026. New York's density of financial institutions, media companies, and large retail and healthcare organizations means demand for this role stays consistent throughout the year.
Which New York cities have the most customer experience specialist jobs?
New York, Rochester, and West Point have the most customer experience specialist openings in New York. New York City dominates because its concentration of corporate headquarters in finance, media, and e-commerce generates constant demand, while mid-size metros like Buffalo and Albany see consistent hiring driven by regional insurance carriers, healthcare systems, and state government service operations.
Are there remote customer experience specialist jobs in New York?
Yes, and more than many fields. About 40% of customer experience specialist openings tied to New York are remote or hybrid as of August 2026, reflecting how much of the role centers on digital communication channels and cloud-based CRM systems. Roles focused on omnichannel support strategy, voice-of-customer analysis, and customer success management are the most likely to be offered remotely by New York employers.
How can I get hired as a customer experience specialist in New York with little or no experience?
The most realistic entry path is a customer service associate or support representative role at a large New York employer, which provides the hands-on exposure hiring managers look for. Major financial institutions and healthcare networks in the New York area regularly bring in associates through structured rotational or entry-level programs. Lateral moves from roles in retail banking, call center operations, or administrative coordination are common stepping stones, and completing a recognized customer success certification can meaningfully strengthen a new candidate's application.
Where can I find and apply to customer experience specialist jobs in New York?
You can find and apply to customer experience specialist jobs in New York on Migrate Mate, which lists current New York openings from employers across the state. Search the listings to see roles that match your experience and location, then apply directly to the ones that fit.
See All 51 Customer Experience Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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