Customer Experience Specialist Jobs in New York
Customer Experience Specialist jobs in New York represent one of the most active markets in the country, with strong demand concentrated in financial services, e-commerce, healthcare, and technology across seniority levels from entry-level associates through senior CX strategists. Most hiring clusters in New York City, with secondary volume in Albany and Buffalo, where established employers like American Express, Citigroup, and Verizon maintain significant customer operations. The most sought-after specializations in New York are omnichannel support management, voice-of-the-customer analytics, and CRM-driven retention programs. Find a role that fits below and apply directly.
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Showing 5 of 9+ Customer Experience Specialist jobs
About The Role
The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You’re a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.
What You Get To Do Every Day
Client Engagement & Sales
- Drive Revenue: Actively engage with customers through suggestive selling and deep product knowledge to exceed daily sales goals.
- Proactive Outreach: Perform daily outreach to drive consistent traffic and repeat business.
- Mission-Driven Education: Serve as an expert on The RealReal’s circular economy mission, educating both buyers and consignors on the value of sustainable luxury.
The Consignment Experience
- Inbound Strategy: Manage the consignment drop-off experience, setting clear expectations with consignors regarding our process and valuation.
- Quality Control: Meticulously review and catalog luxury items for shipment, ensuring every piece meets TRR’s rigorous standards.
- Relationship Management: Act as a brand diplomat to resolve complex consignor inquiries with a solution-oriented mindset to ensure long-term loyalty.
Operational Excellence
- Boutique Standards: Maintain a pristine floor environment through strategic merchandising, replenishment, and adherence to brand aesthetics.
- Store Readiness: Support seamless opening and closing procedures, ensuring the store is always client-ready.
What You Bring To The Role
Minimum Requirements
- 1+ years retail experience in a customer or business-facing position
- Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
- Dedication to delivering an elevated experience to both customers and employees
- Ability to problem solve in order to meet the needs of customers
- A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
- Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance
- You remain calm and professional in the 'grey areas' of retail, utilizing creative partnerships to turn challenging moments into positive client outcomes.
- Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration
- Ability to excel in a dynamic, fast paced environment
Preferred Requirements
- Previous luxury/consignment retail experience
- Proficiency with Google Suite and Salesforce
- Experience using Mac iOS operating system
Compensation, Benefits, + Perks
FULL TIME BENEFITS
- $750/month bonus (at target)
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental, Vision & Commuter Benefits (applicable locations)
- Paid Parental Leave
- 9 Paid Company Holidays
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
- Find out more about our Benefits here.
The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
About The Role
The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You’re a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.
What You Get To Do Every Day
Client Engagement & Sales
- Drive Revenue: Actively engage with customers through suggestive selling and deep product knowledge to exceed daily sales goals.
- Proactive Outreach: Perform daily outreach to drive consistent traffic and repeat business.
- Mission-Driven Education: Serve as an expert on The RealReal’s circular economy mission, educating both buyers and consignors on the value of sustainable luxury.
The Consignment Experience
- Inbound Strategy: Manage the consignment drop-off experience, setting clear expectations with consignors regarding our process and valuation.
- Quality Control: Meticulously review and catalog luxury items for shipment, ensuring every piece meets TRR’s rigorous standards.
- Relationship Management: Act as a brand diplomat to resolve complex consignor inquiries with a solution-oriented mindset to ensure long-term loyalty.
Operational Excellence
- Boutique Standards: Maintain a pristine floor environment through strategic merchandising, replenishment, and adherence to brand aesthetics.
- Store Readiness: Support seamless opening and closing procedures, ensuring the store is always client-ready.
What You Bring To The Role
Minimum Requirements
- 1+ years retail experience in a customer or business-facing position
- Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
- Dedication to delivering an elevated experience to both customers and employees
- Ability to problem solve in order to meet the needs of customers
- A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
- Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance
- You remain calm and professional in the 'grey areas' of retail, utilizing creative partnerships to turn challenging moments into positive client outcomes.
- Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration
- Ability to excel in a dynamic, fast paced environment
Preferred Requirements
- Previous luxury/consignment retail experience
- Proficiency with Google Suite and Salesforce
- Experience using Mac iOS operating system
Compensation, Benefits, + Perks
FULL TIME BENEFITS
- $750/month bonus (at target)
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental, Vision & Commuter Benefits (applicable locations)
- Paid Parental Leave
- 9 Paid Company Holidays
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
- Find out more about our Benefits here.
The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
See All 9 Customer Experience Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Experience Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Balfour Beatty2
- The RealReal2
- Aura Sub1
- Avis Budget1
- Continental Finance Company1
Top Industries Hiring
- Construction & Real Estate2
- E-Commerce & Online Marketplaces2
- Technology & Software2
- Transportation & Logistics2
- Banking & Financial Services1
What New York Employers Look For
The qualifications that appear most often in customer experience specialist jobs across New York.
- Two or more years of customer experience, service, or support experience in a professional setting
- Proficiency with CRM platforms such as Salesforce, Zendesk, or HubSpot
- Demonstrated ability to analyze customer feedback data and translate insights into process improvements
- Strong written and verbal communication skills for cross-functional collaboration and client-facing work
- Bachelor's degree in business, communications, marketing, or a related field preferred
- Experience working within regulated industries such as financial services or healthcare strongly preferred in New York
Customer Experience Specialist Jobs in New York: Frequently Asked Questions
How do you become a customer experience specialist in New York?
Customer experience specialist roles in New York do not require a state-issued license, so the path centers on education and demonstrated skills. Most New York employers expect at least a bachelor's degree in business, communications, or marketing, combined with hands-on experience in customer-facing roles. Building proficiency in CRM tools and completing certifications from organizations like the Customer Experience Professionals Association strengthens a candidacy considerably in New York's competitive market.
How much do customer experience specialists make in New York?
Customer experience specialists in New York earn a median of about $48,000 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $36,270 for the lowest 10% to over $76,280 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer experience specialists in New York?
Employers hiring customer experience specialists in New York right now include Balfour Beatty, The RealReal, and Aura Sub, based on current listings on Migrate Mate as of June 2026. New York's dense concentration of financial services firms, major retailers, and healthcare networks means demand for this role stays consistent across multiple industries throughout the year.
Which New York cities have the most customer experience specialist jobs?
New York, Brooklyn, and Long Island have the most customer experience specialist openings in New York. New York City dominates because of its headquarters-heavy mix of financial institutions, media companies, and e-commerce operations, while Albany and Buffalo contribute volume through healthcare systems, insurance carriers, and state government contractors that maintain large customer operations outside the metro.
Are there remote customer experience specialist jobs in New York?
Yes, and more than most fields. About 22% of customer experience specialist openings tied to New York are remote or hybrid as of June 2026, reflecting how much of the role involves digital tools, CRM platforms, and written or phone-based communication rather than in-person work. Roles focused on analytics, voice-of-the-customer programs, and digital support channels are the most consistently remote.
How can I get hired as a customer experience specialist in New York with little or no experience?
The most realistic entry path is moving laterally from a customer service representative or client support associate role, which large New York employers like American Express and Citigroup hire for in volume and often use as a pipeline into CX specialist positions. Completing a recognized CX certification and building a portfolio of process improvement or feedback analysis projects gives candidates a measurable edge. New York's financial services and healthcare sectors also post associate-level CX roles that are explicitly designed for candidates transitioning from adjacent functions.
Where can I find and apply to customer experience specialist jobs in New York?
You can find and apply to customer experience specialist jobs in New York on Migrate Mate, which lists current openings tied to New York employers and locations. Find roles that fit your background and apply directly to the ones that match.
See All 9 Customer Experience Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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