Customer Experience Specialist Jobs in New York
Customer Experience Specialist jobs in New York concentrate in financial services, e-commerce, healthcare, and media, with the market ranking among the most active in the country for this role at every level from entry-level associate to senior specialist. New York City is the dominant hiring hub, followed by Buffalo and Albany, where employers like JPMorgan Chase, American Express, and Verizon maintain large customer operations teams. The most in-demand specialties in New York are voice-of-customer analytics, omnichannel support strategy, and CRM-driven retention. Find a role that fits below and apply directly.
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Showing 5 of 72+ Customer Experience Specialist jobs
Salon Customer Experience Specialist
The Customer Sales and Experience Specialist is the first and last impression of the salon, responsible for creating a welcoming, professional, and elevated experience for every guest. This role ensures smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. In addition to supporting the salon team and resolving client concerns, the Customer Sales and Experience Specialist plays a key role in driving salon success by confidently recommending and selling retail products that support each guest's hair routine. By combining exceptional customer service with product knowledge and sales focus, this role helps build client trust, boost revenue and reinforces the salon's commitment to delivering expert care beyond the chair.
Primary Responsibilities:
Sales
- Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions.
- Achieves or exceeds individual retail sales goals and contribute to overall salon sales targets.
- Educates guests on the benefits and usage of products to support their at-home care routine.
- Partners with stylists to reinforce product recommendations during checkout.
- Supports the execution of in-salon promotions, product launches and limited time offers.
- Actively supports daily, weekly, and monthly retail goals by educating guests and upselling salon products which need to also result in meeting the minimum productivity expectations for the CSES position.
- Drives retail sales by recommending products that align with guest needs and stylist consultation while utilizing FindMore when appropriate.
- Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage.
Customer Service
- Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression.
- Engages and actively listens; ensures guests feel supported, and excited to return.
- Delivers a seamless and personalized experience throughout the guest's visit, ensuring satisfaction from check-in to check-out.
- Communicates effectively with guests to confirm appointments and answer questions.
- Supports a positive team environment by collaborating with stylists, managers, and fellow Customer Experience Specialists.
- Upholds a high standard of hospitality that reflects the salon's commitment to quality in every detail.
General Operations
- Meets or exceeds company attendance and on-time standards.
- Participates in ongoing skills development through company and/or vendor provided training and skill practice.
- Promotes and supports events that drive traffic, client engagement, and service bookings.
- Participates in team meetings and training to stay aligned with salon goals.
- Ensures front desk operations run smoothly, including accurate scheduling, guest check in and out and payment processing.
- Upholds salon cleanliness and organization standards within front desk and salon retail area.
- Handles phone and in person inquiries with efficiency and professionalism.
- Supports inventory management by tracking product levels, restocking retail shelves and alerting leadership of low stock.
- Follows salon policies and procedures, including safety, sanitation, and compliance protocols.
Qualifications:
- Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.
- Results: Solve problems and make smart decisions that drive sales, profit, and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
- Ownership: Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
- Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
Pay Range
USD $16.00/Hr -USD $20.00/Hr.
Salon Customer Experience Specialist
The Customer Sales and Experience Specialist is the first and last impression of the salon, responsible for creating a welcoming, professional, and elevated experience for every guest. This role ensures smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. In addition to supporting the salon team and resolving client concerns, the Customer Sales and Experience Specialist plays a key role in driving salon success by confidently recommending and selling retail products that support each guest's hair routine. By combining exceptional customer service with product knowledge and sales focus, this role helps build client trust, boost revenue and reinforces the salon's commitment to delivering expert care beyond the chair.
Primary Responsibilities:
Sales
- Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions.
- Achieves or exceeds individual retail sales goals and contribute to overall salon sales targets.
- Educates guests on the benefits and usage of products to support their at-home care routine.
- Partners with stylists to reinforce product recommendations during checkout.
- Supports the execution of in-salon promotions, product launches and limited time offers.
- Actively supports daily, weekly, and monthly retail goals by educating guests and upselling salon products which need to also result in meeting the minimum productivity expectations for the CSES position.
- Drives retail sales by recommending products that align with guest needs and stylist consultation while utilizing FindMore when appropriate.
- Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage.
Customer Service
- Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression.
- Engages and actively listens; ensures guests feel supported, and excited to return.
- Delivers a seamless and personalized experience throughout the guest's visit, ensuring satisfaction from check-in to check-out.
- Communicates effectively with guests to confirm appointments and answer questions.
- Supports a positive team environment by collaborating with stylists, managers, and fellow Customer Experience Specialists.
- Upholds a high standard of hospitality that reflects the salon's commitment to quality in every detail.
General Operations
- Meets or exceeds company attendance and on-time standards.
- Participates in ongoing skills development through company and/or vendor provided training and skill practice.
- Promotes and supports events that drive traffic, client engagement, and service bookings.
- Participates in team meetings and training to stay aligned with salon goals.
- Ensures front desk operations run smoothly, including accurate scheduling, guest check in and out and payment processing.
- Upholds salon cleanliness and organization standards within front desk and salon retail area.
- Handles phone and in person inquiries with efficiency and professionalism.
- Supports inventory management by tracking product levels, restocking retail shelves and alerting leadership of low stock.
- Follows salon policies and procedures, including safety, sanitation, and compliance protocols.
Qualifications:
- Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.
- Results: Solve problems and make smart decisions that drive sales, profit, and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
- Ownership: Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
- Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
Pay Range
USD $16.00/Hr -USD $20.00/Hr.
See All 72 Customer Experience Specialist Jobs in New York
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Find JobsCustomer Experience Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Experience Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Tesla10
- Amazon7
- Macy's3
- Five Below3
- Weis Markets3
Top Industries Hiring
- Retail
- Technology & Software
- Healthcare & Medical Services
What New York Employers Look For
The qualifications that appear most often in customer experience specialist jobs across New York.
- Bachelor's degree in business, communications, or a related field strongly preferred by New York employers
- Two or more years of experience in customer-facing roles within financial services, healthcare, or retail
- Proficiency with CRM platforms such as Salesforce or HubSpot in a professional setting
- Demonstrated ability to analyze customer feedback data and translate findings into actionable improvements
- Strong written and verbal communication skills for a diverse, high-volume New York customer base
- Experience collaborating cross-functionally with product, sales, and operations teams on service initiatives
Customer Experience Specialist Jobs in New York: Frequently Asked Questions
How do you become a customer experience specialist in New York?
No state-issued license is required to work as a customer experience specialist in New York. Most employers expect a bachelor's degree in business, communications, psychology, or a related field, combined with experience in a customer-facing role. New York hiring managers frequently value demonstrated familiarity with CRM tools, data analysis, and process improvement. Candidates who complete relevant certifications in customer success or experience management often stand out in the competitive New York market.
Which companies hire customer experience specialists in New York?
New York customer experience specialist roles are posted by Tesla, Amazon, and Macy's and others right now, based on current listings on Migrate Mate as of October 2026. New York's density of financial institutions, media companies, and large retail and healthcare organizations means demand for this role stays consistent throughout the year.
Which New York cities have the most customer experience specialist jobs?
New York, Westbury, and Brooklyn have the most customer experience specialist openings in New York. New York City dominates because its concentration of corporate headquarters in finance, media, and e-commerce generates constant demand, while mid-size metros like Buffalo and Albany see consistent hiring driven by regional insurance carriers, healthcare systems, and state government service operations.
Are there remote customer experience specialist jobs in New York?
Yes, and more than many fields. About 30% of customer experience specialist openings tied to New York are remote or hybrid as of October 2026, reflecting how much of the role centers on digital communication channels and cloud-based CRM systems. Roles focused on omnichannel support strategy, voice-of-customer analysis, and customer success management are the most likely to be offered remotely by New York employers.
How can I get hired as a customer experience specialist in New York with little or no experience?
The most realistic entry path is a customer service associate or support representative role at a large New York employer, which provides the hands-on exposure hiring managers look for. Major financial institutions and healthcare networks in the New York area regularly bring in associates through structured rotational or entry-level programs. Lateral moves from roles in retail banking, call center operations, or administrative coordination are common stepping stones, and completing a recognized customer success certification can meaningfully strengthen a new candidate's application.
Where can I find and apply to customer experience specialist jobs in New York?
You can find and apply to customer experience specialist jobs in New York on Migrate Mate, which lists current New York openings from employers across the state. Search the listings to see roles that match your experience and location, then apply directly to the ones that fit.
See All 72 Customer Experience Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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