Customer Experience Specialist Jobs in New York, NY
Customer Experience Specialist jobs in New York, New York are concentrated in Midtown Manhattan, the Financial District, and Hudson Yards, with strong demand across financial services, technology, retail, and healthcare. Employers hiring right now include DoorDash, Ro, and Brex. Scan the live roles below and apply to whichever ones fit.
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Fast-growing sandwich company that specializes in sandwich customization currently seeking a rockstar Front-of-House Guest Experience Associate/ Customer Service Specialist. Looking for someone who is friendly, detail-oriented, and customer-focused.
Responsibilities include:
- Greeting customers upon entry.
- Handing off orders to customers and updating order statuses.
- Helping customers place orders on our touch-screen kiosks (if required).
- Answering phones, advising on catering orders, and assisting customers with placing orders.
- Answering any questions customer may have in a friendly and professional manner.
- Responding to customer emails when required.
- Helping customers understand what Barney Brown is, how they can customize their sandwiches, etc.
- Learning our full menu and providing recommendations for order quantities.
- Processing refunds, and up-charges.
- Assisting with the fulfillment and packing of all orders.
- Overseeing the dispatch of all delivery orders. Ensuring all orders go out the door on time and reach customers within their desired delivery windows.
- Opening and closing of Front-of-House.
Requirements:
- Must have strong verbal and written communication skills.
- Must have a friendly demeanor and are comfortable interacting face-to-face with our customers.
- Must be available to work 4 shifts per work (mandatory Tue, Wed, & Thu shifts).
- No prior experience required.
- Must be eligible to work in the U.S.
Please Provide:
- A copy of your resume.
- Hours of availability.
Shift Hours / Availability:
- Hours: 9:30AM-2:00PM, 10:00AM - 2:30PM, or 11:00AM-4:15PM (one 9:30AM - 4:15PM shift maybe required per week)
- Must be available Tuesday - Thursday.
- Extra Shifts: Guaranteed 3 shifts a week with the ability to grow schedule. Schedules are generally allotted based on performance and reliability.
Compensation:
- Position starts at $17.00/hour +tips
- Tips: Approx. additional $1.50-$3.00/hour
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- On-the-job training
- Paid time off
Work Location: In person
Fast-growing sandwich company that specializes in sandwich customization currently seeking a rockstar Front-of-House Guest Experience Associate/ Customer Service Specialist. Looking for someone who is friendly, detail-oriented, and customer-focused.
Responsibilities include:
- Greeting customers upon entry.
- Handing off orders to customers and updating order statuses.
- Helping customers place orders on our touch-screen kiosks (if required).
- Answering phones, advising on catering orders, and assisting customers with placing orders.
- Answering any questions customer may have in a friendly and professional manner.
- Responding to customer emails when required.
- Helping customers understand what Barney Brown is, how they can customize their sandwiches, etc.
- Learning our full menu and providing recommendations for order quantities.
- Processing refunds, and up-charges.
- Assisting with the fulfillment and packing of all orders.
- Overseeing the dispatch of all delivery orders. Ensuring all orders go out the door on time and reach customers within their desired delivery windows.
- Opening and closing of Front-of-House.
Requirements:
- Must have strong verbal and written communication skills.
- Must have a friendly demeanor and are comfortable interacting face-to-face with our customers.
- Must be available to work 4 shifts per work (mandatory Tue, Wed, & Thu shifts).
- No prior experience required.
- Must be eligible to work in the U.S.
Please Provide:
- A copy of your resume.
- Hours of availability.
Shift Hours / Availability:
- Hours: 9:30AM-2:00PM, 10:00AM - 2:30PM, or 11:00AM-4:15PM (one 9:30AM - 4:15PM shift maybe required per week)
- Must be available Tuesday - Thursday.
- Extra Shifts: Guaranteed 3 shifts a week with the ability to grow schedule. Schedules are generally allotted based on performance and reliability.
Compensation:
- Position starts at $17.00/hour +tips
- Tips: Approx. additional $1.50-$3.00/hour
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- On-the-job training
- Paid time off
Work Location: In person
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Find JobsCustomer Experience Specialist Job Market in New York
Who's Hiring
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
Customer Experience Specialist Jobs in New York: Frequently Asked Questions
How do I get a customer experience specialist job in New York?
New York's densest hiring comes from financial services firms, large healthcare networks, media companies, and direct-to-consumer tech brands. Roles concentrate in Midtown, the Financial District, and increasingly in Brooklyn's growing tech corridor. Candidates who stand out typically combine hands-on CRM platform experience with strong written communication skills. Tailoring your application to the specific industry vertical, whether banking, insurance, or e-commerce, makes a measurable difference in this competitive market.
Which companies hire customer experience specialists in New York?
Employers hiring customer experience specialists in New York right now include DoorDash, Ro, and Brex, based on current listings on Migrate Mate as of September 2026. New York's market is especially deep among financial institutions, global retail headquarters, and large healthcare systems, all of which maintain dedicated customer experience teams in the city.
Are there remote customer experience specialist jobs in New York?
Yes, though availability depends on the role. Desk-based and analytically focused customer experience work, such as voice-of-customer analysis and digital journey mapping, tends to be remote-friendly, while in-person or flagship retail environments require on-site presence. About 41% of customer experience specialist openings tied to New York are remote or hybrid as of September 2026. Tech companies and financial services firms based in New York tend to offer the most flexible arrangements.
How can I get a customer experience specialist job in New York with little or no experience?
The most realistic entry path in New York is through retail, hospitality, or contact center roles at major department stores, hotel groups, or telecom providers that operate at scale in the city. These employers regularly hire entry-level customer service associates and promote internally into specialist roles. Lateral moves from roles in operations, sales support, or client services are common stepping stones. Familiarity with Salesforce or Zendesk, even from coursework or a bootcamp, strengthens your application noticeably.
Which industries hire the most customer experience specialists in New York?
The sectors hiring the most customer experience specialists in New York are Technology & Software and Healthcare & Medical Services, based on current listings on Migrate Mate as of September 2026. New York's role as a global hub for finance, media, and consumer commerce means these industries maintain large, permanent customer experience functions rather than treating the function as seasonal or cyclical.
Related Jobs in New York
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