Workforce Management Analyst Jobs in New York
Workforce Management Analyst jobs in New York represent one of the most active markets in the country, with demand concentrated in financial services, healthcare systems, and large-scale retail and utility operations at every level from entry-level scheduler to senior capacity planning lead. The heaviest hiring clusters around New York City, with additional volume in Albany and Buffalo, where institutions like JPMorgan Chase, Northwell Health, and Con Edison maintain large, stable workforces that require dedicated WFM professionals. The most sought-after specialties in the New York market are contact center optimization, labor forecasting, and real-time adherence analysis. Find a role that fits below and apply directly.
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INTRODUCTION
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
ROLE AND RESPONSIBILITIES
Job Mission
Reporting to the Director of Workforce Management & Process Improvement, the Sr. Analyst, Workforce Management plays a critical role in optimizing staffing schedules and operational efficiency across our retail boutiques. This position is responsible for leveraging workforce management systems to analyze data, forecast demand, while providing actionable insights to ensure optimal coverage, enhance productivity, and support strategic decision-making. The analyst will also serve as a key system expert, providing support, documenting issues, and collaborating with vendors on system improvements.
Key Responsibilities
- Provide comprehensive system support for Workforce Management (WFM) configurations, including troubleshooting and root cause analysis for system concerns.
- Document and report WFM system concerns, ensuring clear communication and tracking of issues.
- Collaborate closely with WFM system vendors on system enhancements, upgrades, and configuration change requirements.
- Support Boutiques and other operational units with any WFM system-related concerns, offering guidance and solutions.
- Analyze forecast results against actual performance data, identifying variances and trends.
- Provide insightful analysis and recommendations on forecasts to maximize coverage during peak periods, special events, and promotional activities, ensuring optimal scheduling of existing resources.
- Monitor real-time adherence and performance, making recommendations for intraday adjustments to current schedules as needed.
- Conduct in-depth analysis of staffing levels and patterns, proposing changes in headcounts to align with business needs and efficiency goals.
- Develop and generate various reports on WFM performance, staffing, and key metrics.
- Proactively develop and present reports and analyses that not only convey data but also offer innovative interpretations and creative solutions, encouraging a forward-thinking approach to workforce optimization.
- Lead and present findings in meetings with Senior and Regional leadership, providing data-driven recommendations.
- Work in partnership with Process Engineer to modify operational standards and analyze the impact of these changes on business performance and staffing requirements.
- Contribute to the development and refinement of WFM processes and best practices.
BASIC QUALIFICATIONS
- 4-7 years of experience in an analytical position, preferably within Workforce Management and a retail or similar operational environment.
- Proven experience utilizing WFM systems (Verint, Blue Yonder, Legion, or others) to deliver optimal scheduling, staffing, and employee experience.
- Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
- Detail-oriented with a high level of accuracy in data analysis and reporting.
- Excellent communication (both written and verbal) and presentation skills, capable of conveying complex information clearly to diverse audiences, including senior leadership.
- Strong organizational skills to manage priorities and projects in a matrix-based organization with multiple stakeholders.
- Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Looker).
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Customer-focused approach with a commitment to supporting operational teams.
PREFERRED QUALIFICATIONS
We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
COMPENSATION
Expected salary range: $90,000-$105,000 plus incentives.
Salary will be negotiated based on relevant skills and experience.
At Richemont, We Craft the Future!
INTRODUCTION
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
ROLE AND RESPONSIBILITIES
Job Mission
Reporting to the Director of Workforce Management & Process Improvement, the Sr. Analyst, Workforce Management plays a critical role in optimizing staffing schedules and operational efficiency across our retail boutiques. This position is responsible for leveraging workforce management systems to analyze data, forecast demand, while providing actionable insights to ensure optimal coverage, enhance productivity, and support strategic decision-making. The analyst will also serve as a key system expert, providing support, documenting issues, and collaborating with vendors on system improvements.
Key Responsibilities
- Provide comprehensive system support for Workforce Management (WFM) configurations, including troubleshooting and root cause analysis for system concerns.
- Document and report WFM system concerns, ensuring clear communication and tracking of issues.
- Collaborate closely with WFM system vendors on system enhancements, upgrades, and configuration change requirements.
- Support Boutiques and other operational units with any WFM system-related concerns, offering guidance and solutions.
- Analyze forecast results against actual performance data, identifying variances and trends.
- Provide insightful analysis and recommendations on forecasts to maximize coverage during peak periods, special events, and promotional activities, ensuring optimal scheduling of existing resources.
- Monitor real-time adherence and performance, making recommendations for intraday adjustments to current schedules as needed.
- Conduct in-depth analysis of staffing levels and patterns, proposing changes in headcounts to align with business needs and efficiency goals.
- Develop and generate various reports on WFM performance, staffing, and key metrics.
- Proactively develop and present reports and analyses that not only convey data but also offer innovative interpretations and creative solutions, encouraging a forward-thinking approach to workforce optimization.
- Lead and present findings in meetings with Senior and Regional leadership, providing data-driven recommendations.
- Work in partnership with Process Engineer to modify operational standards and analyze the impact of these changes on business performance and staffing requirements.
- Contribute to the development and refinement of WFM processes and best practices.
BASIC QUALIFICATIONS
- 4-7 years of experience in an analytical position, preferably within Workforce Management and a retail or similar operational environment.
- Proven experience utilizing WFM systems (Verint, Blue Yonder, Legion, or others) to deliver optimal scheduling, staffing, and employee experience.
- Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
- Detail-oriented with a high level of accuracy in data analysis and reporting.
- Excellent communication (both written and verbal) and presentation skills, capable of conveying complex information clearly to diverse audiences, including senior leadership.
- Strong organizational skills to manage priorities and projects in a matrix-based organization with multiple stakeholders.
- Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Looker).
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Customer-focused approach with a commitment to supporting operational teams.
PREFERRED QUALIFICATIONS
We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
COMPENSATION
Expected salary range: $90,000-$105,000 plus incentives.
Salary will be negotiated based on relevant skills and experience.
At Richemont, We Craft the Future!
See All 8 Workforce Management Analyst Jobs in New York
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Find JobsWorkforce Management Analyst Jobs by City in New York
Where New York roles are concentrated, by current openings.
Workforce Management Analyst Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- CVS Health3
- Amazon1
- Assembled1
- NYU Langone Health1
- Richemont1
Top Industries Hiring
- Healthcare & Medical Services3
- Education1
- Luxury Goods1
- Retail1
- Technology & Software1
What New York Employers Look For
The qualifications that appear most often in workforce management analyst jobs across New York.
- Bachelor's degree in business administration, operations management, or a related field required
- Proficiency in workforce management platforms such as NICE IEX, Verint, or Kronos
- Experience with labor forecasting, scheduling, and real-time adherence monitoring
- Strong analytical skills using Excel, SQL, or workforce analytics reporting tools
- Familiarity with New York State labor regulations and scheduling compliance requirements
- Excellent communication skills for coordinating with operations, HR, and frontline teams
Workforce Management Analyst Jobs in New York: Frequently Asked Questions
How do you become a workforce management analyst in New York?
A bachelor's degree in business, operations management, industrial engineering, or a related field is the standard entry point for workforce management analyst roles in New York. No state-issued license is required, but employers in New York's financial services and healthcare sectors strongly favor candidates with hands-on experience in scheduling software and familiarity with New York State labor law requirements. Certifications from the Society for Workforce Planning Professionals can strengthen a candidacy considerably.
How much do workforce management analysts make in New York?
Workforce management analysts in New York earn a median of about $112,250 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $64,900 for the lowest 10% to over $209,440 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire workforce management analysts in New York?
Employers hiring workforce management analysts in New York right now include CVS Health, Amazon, and Assembled, based on current listings on Migrate Mate as of June 2026. New York's concentration of large financial institutions, major health systems, and utility providers means demand for this role is consistently broad across both the private and regulated public sectors.
Which New York cities have the most workforce management analyst jobs?
New York, Albany, and Amherst have the most workforce management analyst openings in New York. New York City dominates because its density of financial firms, insurance carriers, and hospital networks creates constant demand for labor forecasting and scheduling expertise, while Albany's government and healthcare presence and Buffalo's regional contact center operations sustain a steady volume of openings outside the metro.
Are there remote workforce management analyst jobs in New York?
Yes, and more than most fields. About 25% of workforce management analyst openings tied to New York are remote or hybrid as of June 2026, reflecting how thoroughly the role's core tasks, including forecasting, scheduling builds, and adherence reporting, can be performed off-site. The parts of the role most commonly done remotely are capacity planning and reporting, while real-time floor support tends to require on-site presence.
How can I get hired as a workforce management analyst in New York with little or no experience?
The most realistic entry path is moving laterally from a contact center or operations scheduling role, which large New York employers like Northwell Health and Citi actively recruit from when hiring junior WFM analysts. Applying for coordinator or scheduling analyst titles, which appear consistently at New York healthcare systems and financial back-office operations, builds the foundational experience hiring managers want. Completing a NICE IEX or Verint platform certification before applying gives candidates with no formal WFM title a concrete, verifiable edge.
Where can I find and apply to workforce management analyst jobs in New York?
You can find and apply to workforce management analyst jobs in New York on Migrate Mate, which lists current New York openings updated regularly. Search the listings to find roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 8 Workforce Management Analyst Jobs in New York
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