Client Success Specialist Jobs in New York
Client Success Specialist jobs in New York are among the most active in the country, concentrated in financial services, SaaS and enterprise technology, media, and professional services, with openings at every level from associate to senior and director. The heaviest hiring happens in New York City, with additional demand in Albany and Buffalo, where employers like Salesforce, JPMorgan Chase, and Verizon maintain large client-facing operations. The most in-demand specializations in New York are enterprise account management, onboarding and implementation, and revenue retention. Find a role that fits below and apply directly.
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Showing 5 of 36+ Client Success Specialist jobs
Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry's core ad infrastructure for omnichannel planning, buying, and billing.
We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.
We're looking for a client-focused, strategic thinker to join our team as a Client Success Manager. In this role, you'll be the trusted day-to-day partner for a portfolio of clients—driving communication, ensuring flawless execution, and translating performance insights into long-term growth strategies. You'll collaborate closely with internal teams and senior leadership to deliver exceptional client experiences, connect business goals to actionable solutions, and uncover new opportunities for impact. If you thrive in a fast-paced, cross-functional environment and are passionate about building lasting client relationships that drive results, this role is for you.
What You Will Do:
- Act as the primary day-to-day contact for a portfolio of client accounts, ensuring exceptional communication, support, and customer service.
- Partner with senior leadership to connect short-term campaign execution with long-term strategic goals.
- Analyze client business objectives and campaign performance to uncover insights, surface opportunities, and guide conversations toward growth.
- Lead proactive discussions that strengthen client relationships through data-driven recommendations and strategic alignment.
- Coordinate internal cross-functional teams to ensure deliverables, timelines, and expectations are met across all projects.
- Contribute to Quarterly Business Reviews (QBRs) by preparing clear, concise summaries of performance, learnings, and next steps.
- Support revenue retention and growth by maintaining delivery consistency, aligning planning with client objectives, and identifying expansion opportunities.
- Validate billing details and collaborate with internal teams to resolve discrepancies, ensuring accuracy and reinforcing the connection between campaign delivery and financial integrity.
What You Will Need:
- Proven project management skills, with the ability to manage the day-to-day operations and implementation for the cross-functional internal team and external teams on assigned accounts.
- Exceptional organizational abilities, ensuring seamless coordination of cross departmental tasks, timelines, and deliverables
- Proficient in Microsoft Office Suite, with advanced skills Excel (data analysis and reporting)
- Meticulous attention to detail, ensuring accuracy and consistency in all client deliverables.
- Highly self-motivated and proactive, with a strong sense of ownership and accountability.
- Strategic and critical thinker, able to connect client goals with actionable solutions and measurable outcomes.
- Exceptional interpersonal and relationship-building skills, fostering trust and collaboration with clients and internal teams.
- Revenue-driven mindset, consistently focused on client retention, growth, and long-term business impact.
- AI-forward mindset, comfortable testing and utilizing AI tools to drive daily workflow efficiencies and improve productivity.
What We Offer:
- The Best of Both Worlds: Be part of the Innovid team while enjoying the full range of perks and benefits offered by Mediaocean.
- Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, paid parental leave
- Total Rewards: Competitive salary, Full benefits package, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400
- Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP),
- Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes
- Award-Winning Company Culture: Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer & donation opportunities, Innovative and collaborative work environment,
- Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.
- The base pay range for this position is $75,000 - $105,000 per year. The determination of what a specific employee in this job classification is paid and titled depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
- This information is provided per New York City's salary disclosure law.
#LI-DB1
There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.
Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.
If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.
Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry's core ad infrastructure for omnichannel planning, buying, and billing.
We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.
We're looking for a client-focused, strategic thinker to join our team as a Client Success Manager. In this role, you'll be the trusted day-to-day partner for a portfolio of clients—driving communication, ensuring flawless execution, and translating performance insights into long-term growth strategies. You'll collaborate closely with internal teams and senior leadership to deliver exceptional client experiences, connect business goals to actionable solutions, and uncover new opportunities for impact. If you thrive in a fast-paced, cross-functional environment and are passionate about building lasting client relationships that drive results, this role is for you.
What You Will Do:
- Act as the primary day-to-day contact for a portfolio of client accounts, ensuring exceptional communication, support, and customer service.
- Partner with senior leadership to connect short-term campaign execution with long-term strategic goals.
- Analyze client business objectives and campaign performance to uncover insights, surface opportunities, and guide conversations toward growth.
- Lead proactive discussions that strengthen client relationships through data-driven recommendations and strategic alignment.
- Coordinate internal cross-functional teams to ensure deliverables, timelines, and expectations are met across all projects.
- Contribute to Quarterly Business Reviews (QBRs) by preparing clear, concise summaries of performance, learnings, and next steps.
- Support revenue retention and growth by maintaining delivery consistency, aligning planning with client objectives, and identifying expansion opportunities.
- Validate billing details and collaborate with internal teams to resolve discrepancies, ensuring accuracy and reinforcing the connection between campaign delivery and financial integrity.
What You Will Need:
- Proven project management skills, with the ability to manage the day-to-day operations and implementation for the cross-functional internal team and external teams on assigned accounts.
- Exceptional organizational abilities, ensuring seamless coordination of cross departmental tasks, timelines, and deliverables
- Proficient in Microsoft Office Suite, with advanced skills Excel (data analysis and reporting)
- Meticulous attention to detail, ensuring accuracy and consistency in all client deliverables.
- Highly self-motivated and proactive, with a strong sense of ownership and accountability.
- Strategic and critical thinker, able to connect client goals with actionable solutions and measurable outcomes.
- Exceptional interpersonal and relationship-building skills, fostering trust and collaboration with clients and internal teams.
- Revenue-driven mindset, consistently focused on client retention, growth, and long-term business impact.
- AI-forward mindset, comfortable testing and utilizing AI tools to drive daily workflow efficiencies and improve productivity.
What We Offer:
- The Best of Both Worlds: Be part of the Innovid team while enjoying the full range of perks and benefits offered by Mediaocean.
- Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, paid parental leave
- Total Rewards: Competitive salary, Full benefits package, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400
- Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP),
- Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes
- Award-Winning Company Culture: Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer & donation opportunities, Innovative and collaborative work environment,
- Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.
- The base pay range for this position is $75,000 - $105,000 per year. The determination of what a specific employee in this job classification is paid and titled depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
- This information is provided per New York City's salary disclosure law.
#LI-DB1
There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.
Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.
If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.
See All 36 Client Success Specialist Jobs in New York
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Find JobsClient Success Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Client Success Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Insurance
- Marketing & Advertising
- Consulting & Professional Services
What New York Employers Look For
The qualifications that appear most often in client success specialist jobs across New York.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of client-facing account management or customer success experience
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to manage a portfolio of accounts and hit retention targets
- Strong written and verbal communication skills for executive-level client interaction
- Experience working cross-functionally with sales, product, and implementation teams
Client Success Specialist Jobs in New York: Frequently Asked Questions
How do you become a client success specialist in New York?
Client success specialist roles in New York require no state-issued license or registration. Most employers expect a bachelor's degree in business, communications, or a related field, combined with experience in a client-facing role such as account coordinator, support specialist, or sales development representative. New York's financial services and SaaS sectors consistently prioritize candidates who can demonstrate retention outcomes and CRM fluency, so building experience in those adjacent roles at New York-based firms is the most direct path.
How much do client success specialists make in New York?
Client success specialists in New York earn a median of about $48,000 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $36,270 for the lowest 10% to over $76,280 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire client success specialists in New York?
Employers hiring client success specialists in New York right now include Centivo, Guidepoint, and Two Circles, based on current listings on Migrate Mate as of August 2026. New York's concentration of enterprise technology firms, financial institutions, and media companies means demand is spread across both large corporate headquarters and high-growth mid-size software companies with New York offices.
Which New York cities have the most client success specialist jobs?
New York, Buffalo, and New York State have the most client success specialist openings in New York. New York City dominates because of its density of enterprise SaaS companies, financial services firms, and media organizations that rely heavily on dedicated client success functions, while Albany and Buffalo contribute openings tied to regional healthcare technology, government-facing software vendors, and insurance carriers headquartered there.
Are there remote client success specialist jobs in New York?
Yes, and more than most fields. Client success is primarily a communication and relationship-management role that translates well to remote work. About 82% of client success specialist openings tied to New York are remote or hybrid as of August 2026, reflecting how broadly New York employers have adopted flexible arrangements for this function. Onboarding coordination and strategic account management tend to carry the most remote availability.
How can I get hired as a client success specialist in New York with little or no experience?
The most realistic entry path is moving from a customer support, sales development, or account coordinator role at a New York-based technology or financial services company. Large New York employers in enterprise software and fintech regularly hire associates with strong communication skills into rotational or junior client success programs. A Salesforce Administrator certification or HubSpot certification gives candidates a concrete edge, and targeting SaaS companies in the Flatiron and Hudson Yards corridors, which actively hire from adjacent entry-level roles, is a practical starting point.
Where can I find and apply to client success specialist jobs in New York?
You can find and apply to client success specialist jobs in New York on Migrate Mate, which lists current openings tied to New York employers and locations. Find roles that fit your experience and specialization and apply directly to the ones that match.
See All 36 Client Success Specialist Jobs in New York
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