Client Success Specialist Jobs in New York
Client Success Specialist jobs in New York are among the most active in the country, concentrated in financial services, SaaS and enterprise technology, media, and professional services, with openings at every level from associate to senior and director. The heaviest hiring happens in New York City, with additional demand in Albany and Buffalo, where employers like Salesforce, JPMorgan Chase, and Verizon maintain large client-facing operations. The most in-demand specializations in New York are enterprise account management, onboarding and implementation, and revenue retention. Find a role that fits below and apply directly.
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Showing 5 of 12+ Client Success Specialist jobs
Overview:
Play a vital role in Guidepoint's success.
Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our Insights expert call and transcript library product for our Corporate Healthcare client base. As a liaison for our clients and salespeople, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills, effective organization, and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among our active trials and current subscribing clients. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.
This is a hybrid role located in New York City.
What You'll Do:
- Serve as an advocate for the Insights product with corporate healthcare clients and foster three-dimensional relationships with key stakeholders
- Develop personalized engagement plans for each client depending on therapeutic areas of focus, ongoing clinical trials of interest, and competing companies to effectively market Insights content
- Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
- Collaborate with sales team to ensure timely renewals and drive upsell opportunities
- Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts
What You Have:
- Bachelors or masters degree from an accredited University, Healthcare-adjacent coursework is a plus
- 2+ years of professional work experience, with a focus on B2B product sales
- Understanding of the corporate org structure, the roles, responsibilities, and unmet needs of our corporate buyers, and ability to engage with senior business leaders with innovative content and ideas
- Excellent communication skills, with the ability to distill complex issues into clear and concise messages
- Experience working with or using expert networks is a plus
- Experience selling into Pharma companies is a plus
- Intellectual curiosity, adaptability, and a team-first collaborative approach
- Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results
What You Have:
- Bachelor's degree from an accredited college/university with major / degree preference, as applicable
- Years of experience requirement(s) with specific skills, as applicable
- Years of experience requirement(s) with specific technologies or kind of work, as applicable
- Excellent written and verbal communication skills
- Demonstrated ability to work independently and in a team atmosphere with minimal supervision
- Strong focus on quality, attention to detail, and addressing client needs
What We Offer:
The annual base salary range for this position is $75,000. Additionally, this position is eligible for an annual discretionary bonus based on performance.
You will also be eligible for the following benefits:
- 15 PTO days, 10 legal holidays, and sick days
- Comprehensive medical, dental, and vision plans
- Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
- Commuter benefits and a corporate gym rate
- Development opportunities through the LinkedIn Learning platform
- Free snacks and beverages in the office
- Friday happy hour and "Summer Fridays"
- Year-round corporate athletic league
- Casual work environment, team building, and other social events
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts and Guidepoint's 1,600 employees worldwide, we inform leading organizations' research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
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Overview:
Play a vital role in Guidepoint's success.
Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our Insights expert call and transcript library product for our Corporate Healthcare client base. As a liaison for our clients and salespeople, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills, effective organization, and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among our active trials and current subscribing clients. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.
This is a hybrid role located in New York City.
What You'll Do:
- Serve as an advocate for the Insights product with corporate healthcare clients and foster three-dimensional relationships with key stakeholders
- Develop personalized engagement plans for each client depending on therapeutic areas of focus, ongoing clinical trials of interest, and competing companies to effectively market Insights content
- Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
- Collaborate with sales team to ensure timely renewals and drive upsell opportunities
- Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts
What You Have:
- Bachelors or masters degree from an accredited University, Healthcare-adjacent coursework is a plus
- 2+ years of professional work experience, with a focus on B2B product sales
- Understanding of the corporate org structure, the roles, responsibilities, and unmet needs of our corporate buyers, and ability to engage with senior business leaders with innovative content and ideas
- Excellent communication skills, with the ability to distill complex issues into clear and concise messages
- Experience working with or using expert networks is a plus
- Experience selling into Pharma companies is a plus
- Intellectual curiosity, adaptability, and a team-first collaborative approach
- Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results
What You Have:
- Bachelor's degree from an accredited college/university with major / degree preference, as applicable
- Years of experience requirement(s) with specific skills, as applicable
- Years of experience requirement(s) with specific technologies or kind of work, as applicable
- Excellent written and verbal communication skills
- Demonstrated ability to work independently and in a team atmosphere with minimal supervision
- Strong focus on quality, attention to detail, and addressing client needs
What We Offer:
The annual base salary range for this position is $75,000. Additionally, this position is eligible for an annual discretionary bonus based on performance.
You will also be eligible for the following benefits:
- 15 PTO days, 10 legal holidays, and sick days
- Comprehensive medical, dental, and vision plans
- Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
- Commuter benefits and a corporate gym rate
- Development opportunities through the LinkedIn Learning platform
- Free snacks and beverages in the office
- Friday happy hour and "Summer Fridays"
- Year-round corporate athletic league
- Casual work environment, team building, and other social events
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts and Guidepoint's 1,600 employees worldwide, we inform leading organizations' research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
LI-SP1
LI-HYBRID
See All 12 Client Success Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsClient Success Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Client Success Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- ARCH5
- Citi1
- Columbia University1
- Deutsche Bank1
- Empire Automotive1
Top Industries Hiring
- Consulting & Professional Services6
- Investment & Asset Management3
- Technology & Software2
- Automotive1
- Banking & Financial Services1
What New York Employers Look For
The qualifications that appear most often in client success specialist jobs across New York.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of client-facing account management or customer success experience
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to manage a portfolio of accounts and hit retention targets
- Strong written and verbal communication skills for executive-level client interaction
- Experience working cross-functionally with sales, product, and implementation teams
Client Success Specialist Jobs in New York: Frequently Asked Questions
How do you become a client success specialist in New York?
Client success specialist roles in New York require no state-issued license or registration. Most employers expect a bachelor's degree in business, communications, or a related field, combined with experience in a client-facing role such as account coordinator, support specialist, or sales development representative. New York's financial services and SaaS sectors consistently prioritize candidates who can demonstrate retention outcomes and CRM fluency, so building experience in those adjacent roles at New York-based firms is the most direct path.
How much do client success specialists make in New York?
Client success specialists in New York earn a median of about $48,000 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $36,270 for the lowest 10% to over $76,280 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire client success specialists in New York?
Employers hiring client success specialists in New York right now include ARCH, Citi, and Columbia University, based on current listings on Migrate Mate as of June 2026. New York's concentration of enterprise technology firms, financial institutions, and media companies means demand is spread across both large corporate headquarters and high-growth mid-size software companies with New York offices.
Which New York cities have the most client success specialist jobs?
New York, New York, and Getzville have the most client success specialist openings in New York. New York City dominates because of its density of enterprise SaaS companies, financial services firms, and media organizations that rely heavily on dedicated client success functions, while Albany and Buffalo contribute openings tied to regional healthcare technology, government-facing software vendors, and insurance carriers headquartered there.
Are there remote client success specialist jobs in New York?
Yes, and more than most fields. Client success is primarily a communication and relationship-management role that translates well to remote work. About 33% of client success specialist openings tied to New York are remote or hybrid as of June 2026, reflecting how broadly New York employers have adopted flexible arrangements for this function. Onboarding coordination and strategic account management tend to carry the most remote availability.
How can I get hired as a client success specialist in New York with little or no experience?
The most realistic entry path is moving from a customer support, sales development, or account coordinator role at a New York-based technology or financial services company. Large New York employers in enterprise software and fintech regularly hire associates with strong communication skills into rotational or junior client success programs. A Salesforce Administrator certification or HubSpot certification gives candidates a concrete edge, and targeting SaaS companies in the Flatiron and Hudson Yards corridors, which actively hire from adjacent entry-level roles, is a practical starting point.
Where can I find and apply to client success specialist jobs in New York?
You can find and apply to client success specialist jobs in New York on Migrate Mate, which lists current openings tied to New York employers and locations. Find roles that fit your experience and specialization and apply directly to the ones that match.
See All 12 Client Success Specialist Jobs in New York
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