Customer Experience Specialist Jobs in Michigan
Customer Experience Specialist jobs in Michigan are consistently active, with demand concentrated in automotive retail and aftersales, financial services, healthcare administration, and technology support across a market that ranks among the Midwest's most diverse for the role. Detroit, Grand Rapids, and Ann Arbor lead on volume, anchored by established employers such as Ford Motor Company, Consumers Energy, and Beaumont Health, which maintain large customer-facing operations throughout the state. The most in-demand specialties include digital channel support, B2B account management, and omnichannel service coordination. Scan the live roles below and apply to whichever ones fit.
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Responsibilities: Under the direction of the Supervisor of Customer Service, this position administers and maintains activities for CMHA-CEI’s customer service processes. This position communicates with agency staff, individuals and their family members, and other regional staff by ensuring a welcoming, empathetic, and responsive unit. Responsible for carrying out all activities of the program/sub-unit in such a manner that fulfills CMHA-CEI’s mission, policies, and procedures, and the State of Michigan Customer Service Standards.
Requirements: Bachelor’s Degree in Human Services (Social Work, Public Health Administration, Psychology, or related field) from an accredited college or university is required. A minimum of three (3) years of experience in a field related to behavioral health (i.e., Substance Use Disorder/Mental Illness/Intellectual or Developmental Disability) required. Ability to communicate accurately and effectively both in writing and verbally required. Possession of a valid Michigan driver’s license and access to reliable transportation for job related use is required.
Conditional Employment Requirements: Employment offers for this position will be contingent upon the results of a background verification and credentialing procedure consisting of: Michigan State Police clearance check, verification of an acceptable driving record, educational background check, and verification of an acceptable work history. Must undergo and pass a Central Registry Clearance Check. Must pass a pre-employment 5-panel drug screen.
To Apply: Applicants must submit an employment application. Resumes cannot be substituted for the employment application. CMHA-CEI’s promotion of diversity is fueled by the desire to seek equality of opportunity for all persons. CMHA-CEI is an Equal Opportunity Employer and a Drug Free Workplace.
Salary/Hours: Starting salary $28.89 - $32.26 hourly. 40 hours per week
Location: Quality Customer Service Recipient Rights, Lansing, Michigan.
Responsibilities: Under the direction of the Supervisor of Customer Service, this position administers and maintains activities for CMHA-CEI’s customer service processes. This position communicates with agency staff, individuals and their family members, and other regional staff by ensuring a welcoming, empathetic, and responsive unit. Responsible for carrying out all activities of the program/sub-unit in such a manner that fulfills CMHA-CEI’s mission, policies, and procedures, and the State of Michigan Customer Service Standards.
Requirements: Bachelor’s Degree in Human Services (Social Work, Public Health Administration, Psychology, or related field) from an accredited college or university is required. A minimum of three (3) years of experience in a field related to behavioral health (i.e., Substance Use Disorder/Mental Illness/Intellectual or Developmental Disability) required. Ability to communicate accurately and effectively both in writing and verbally required. Possession of a valid Michigan driver’s license and access to reliable transportation for job related use is required.
Conditional Employment Requirements: Employment offers for this position will be contingent upon the results of a background verification and credentialing procedure consisting of: Michigan State Police clearance check, verification of an acceptable driving record, educational background check, and verification of an acceptable work history. Must undergo and pass a Central Registry Clearance Check. Must pass a pre-employment 5-panel drug screen.
To Apply: Applicants must submit an employment application. Resumes cannot be substituted for the employment application. CMHA-CEI’s promotion of diversity is fueled by the desire to seek equality of opportunity for all persons. CMHA-CEI is an Equal Opportunity Employer and a Drug Free Workplace.
Salary/Hours: Starting salary $28.89 - $32.26 hourly. 40 hours per week
Location: Quality Customer Service Recipient Rights, Lansing, Michigan.
See All 42 Customer Experience Specialist Jobs in Michigan
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Find JobsCustomer Experience Specialist Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
- Huntington Bank17
- TJ Maxx3
- Tesla2
- Five Below2
- Ford Motor Company2
Top Industries Hiring
- Retail
What Michigan Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Michigan.
- Bachelor's degree in business, communications, or a related field preferred by most Michigan employers
- Two or more years of direct customer service or client-facing experience in any industry
- Demonstrated proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for multi-channel customer interactions
- Ability to analyze customer feedback data and recommend measurable service improvements
- Experience collaborating with cross-functional teams including sales, operations, and product
Customer Experience Specialist Jobs in Michigan: Frequently Asked Questions
How do you become a customer experience specialist in Michigan?
There is no state-issued license required to work as a customer experience specialist in Michigan, so the path centers on education and demonstrated skills. Most Michigan employers expect at minimum an associate degree, with a bachelor's in business, marketing, or communications making candidates significantly more competitive. Building hands-on experience through retail, call center, or client services roles, and earning a recognized CX credential such as the CCXP, strengthens a candidacy considerably.
Which companies hire customer experience specialists in Michigan?
Employers hiring customer experience specialists in Michigan right now include Huntington Bank, TJ Maxx, and Tesla, based on current listings on Migrate Mate as of August 2026. Michigan's mix of automotive, financial services, and healthcare employers means openings appear across a broad range of industries rather than clustering in a single sector.
Which Michigan cities have the most customer experience specialist jobs?
Lansing, Saginaw, and Bay City account for the largest share of customer experience specialist openings in Michigan. Detroit dominates because of its dense concentration of automotive headquarters, insurance carriers, and regional banks, while Grand Rapids draws volume from its growing healthcare and manufacturing sectors, and Ann Arbor adds openings through its technology firms and University of Michigan-affiliated organizations.
Are there remote customer experience specialist jobs in Michigan?
Yes, and more than most fields, since customer experience work is fundamentally communication-based and well suited to remote delivery. About 84% of customer experience specialist openings tied to Michigan are remote or hybrid as of August 2026, reflecting how broadly Michigan employers have embraced flexible arrangements for this role. Fully remote positions are most common in digital support, SaaS account management, and omnichannel coordination functions.
How can I get hired as a customer experience specialist in Michigan with little or no experience?
The most realistic entry path is a customer service associate or client support representative role at a large Michigan employer, which commonly serves as a direct pipeline into specialist positions. Ford, Consumers Energy, and Blue Cross Blue Shield of Michigan all run structured associate programs that onboard candidates without specialist experience. Adjacent roles in retail banking, technical support, or healthcare patient services translate cleanly, and earning a foundational CX certificate from a Michigan community college adds measurable credibility to an application.
Where can I find and apply to customer experience specialist jobs in Michigan?
You can find and apply to customer experience specialist jobs in Michigan on Migrate Mate, which lists current openings across the state. Search the listings, identify the roles that match your background and location preferences, and apply directly to the ones that fit.
See All 42 Customer Experience Specialist Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
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