Your role

As the Field Service Manager, your mission is to oversee all aspects of service support for the field team. This includes operations & maintenance of covered equipment, product delivery, installation in line with customer agreements and expectations. To provide direction and coordination for on-site/field service leads and service personnel and to provide a customer interface to ultimately grow the service business. Communicates with Regional Service/Account Managers on issues or opportunities that may arise on equipment, personnel, sales, or other items that could have an impact on the account.

You will

• Represent Trillium at multiple Customer sites and manage all activities including Service sales, product delivery, installation, and service support in line with customer agreements and expectations.
• Create an environment at customer sites and owned/leased warehouses, that is safe for employees and customer personnel and performs with the highest levels of operational excellence in mind.
• Assist with growing revenue for service and sales teams by ensuring that safety, quality, and training all continue to advance the service team and to ensure.
• Be responsible for the management of Onsite Team Leaders/Onsite Service Technicians (OST)/Onsite Service Engineers (OSE), Field Team Leaders, Field Service Engineers, and Warehouse personnel.
• Be a primary communication link and will participate in customer’s various equipment improvements teams, ramp teams, tool down escalation meetings, safety meetings, management reviews, bill of material audits, etc., as requested.
• Plan and support coordination and scheduling of both classroom and on-the-job training. This will include cross training programs to maintain and improve the skills of the OST/OSE’s/FST/FSE’s.
• Field Service Manager will also be trained in technical operation of equipment to be next level escalation for onsite issues and to improve interface to resolve issues.
• Assists in negotiations and development of all contracts.
• Prepares monthly reports to include sales activity, service issues, and new product development, personnel movement, delivery issues, future expected business (forecasting) and competitive positions.

To succeed, you will need

You have a Business or Engineering Bachelor’s Degree level education, and a 8+ years of work-related experience in the semiconductor industry or related area (full military equivalent may substitute for degree) or Technical Degree.

Knowledge areas/Skills:

• 8 years experience in service operations and customer facing role and 5+ years experience supporting in a customer environment
• Proven record of achievement against goals
• Ability to operate within a matrix management environment
• Strong leadership, influencing and communication skills
• Strong commercial acumen

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role requires you to work on-site at our office in Austin, TX or Hillsboro, OR. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Travel:

• This position requires travel up to 40% the position; often overnight or multiple days.

UVL

We Are An Equal Opportunity Employer!

Salary is based on Texas state average. Final salary may vary based on factors such as geographic location, experience, job-related skills, internal peer equity, etc.

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.