Field Service Manager Jobs in Kansas City, MO

With over 100 years of combined expertise, Raymond Central develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new and pre-owned lift trucks and forklifts, parts, storage solutions, integrated systems, fleet management and other services to support our client's operations.

Automation, Logistics, Innovation - Service Technician (Kansas City, MO)

At Raymond Central, our technicians are the heart and soul of our company. We are looking for a Field Service Technician to support the Automation, Logistics, and Innovation team who has previous experience working on Vertical Lift Modules and Vertical Carousel Modules. This person will have a strong technical foundation and previous direct experience with these types of systems.

We offer competitive pay, PTO/paid holidays, medical/dental/vision, retirement matching, tuition reimbursement, comprehensive training, and a variety of opportunities for professional growth.

• This is a full-time, hourly position. Some overtime may be required based on customer demands.

Principle Duties and Responsibilities:

• Installation, maintenance, diagnostics, troubleshooting, and repair of VLM equipment at the customer location in a timely and cost-effective manner so that all requirements are met.

• Perform preventive maintenance on assigned equipment according to established procedures and cost guidelines at customer's facility.

• Complete all required paperwork and time records accurately and completely follow Mobile Tech Procedures as directed by management.

• Account for all parts, materials, tools, and consumables used as required.

• Drive and work safely in accordance with company and/or customer safety policies and procedures.

• Develop and maintain positive, effective working relationships with customers and co-workers.

• Maintain the van's interior equipment, storage devices, service manuals and related documents.

• Attend meetings, training classes and other company activities as required.

• Keep an adequate set of personal tools as required by the position.

• Work with all departments and employees to ensure high-quality customer service.

Minimum Qualifications:

• Minimum of five (5) years of experience in industrial maintenance, field service, material handling equipment, automation, or a related technical field.
• Minimum of one (1) year of hands on experience with electrical systems, including AC/DC circuits, motors, sensors, relays, and/or control components.
• Ability to travel as needed.
• Valid driver's license and ability to meet company driving requirements.
• HS Diploma or GED
• Must be able to push, pull, and lift up to 50lbs
• Must be able to climb ladders and/or work on elevated platforms that may be 15' to 30' in height

Ideal candidate will possess:

• Strong mechanical aptitude & ability
• Ability to communicate professionally with customers, technicians, management, manufacturers
• Experience with Kardex Shuttle VLM, Vertical Carousel, RS, and/or Megamat systems
• Experience with Modula or AutoStore robotic storage and retrieval systems
• Experience with PLC-based systems
• Ability to read schematics, diagrams, operation manuals, manufacturer's specifications

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