Field Service Manager Jobs in Houston, TX

Bring your industrial maintenance experience to the Dock & Door industry!

Since 1959, Johnson Equipment Company has provided the safest, most reliable dock and door products available on the market. These products combined with the most professional sales representatives and service technicians have led us to the enviable position of the largest independent loading dock, industrial door, and in plant lift specialist in the United States. As part of this growth, we have an opening for Lead Field Service Technician in the Houston, TX area.

These positions are responsible for installing, maintaining, repairing and upgrading a wide variety of warehouse equipment and industrial doors at customer facilities. Lead Field Service Technicians work independently or in small teams, and work directly with customers and our sales force to ensure our customers have safe, efficient warehouse operations. In the absence of the Service Manager, this position is responsible for directing service activities to ensure that the customer and company needs are met.

Essential Duties and Responsibilities

• Perform independent installation, inspection, service and repair of equipment in the field in an expeditious manner while assuring the customer's needs are met.
• Guide other service technicians through complex problems in the field.
• Assist the Service Manager in providing price estimates to sales people for unusual field applications.
• Assist the Service Manager in the ongoing development and mentoring of other service technicians.
• Assist the Service Manager in all physical inventory activities.
• Ensure that service vehicles and warehouse areas are maintained to ensure professionalism, safety, and productivity.
• Train service technicians in the proper field installation, service and repair of equipment and proper administrative procedures.
• Assist in the resolution of all warranty related service issues.
• Using the handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service, repair and installation including service tickets, time sheets, open job tracking form and safety analysis sheets.
• Perform as service manager in the absence of the service manager.
• Assist the Service Manager as needed to schedule installations, planned maintenance, and service work with customers.
• Work closely with all other departments in the company.

Skills/Experience

• Excellent oral and written communication skills.
• Excellent leadership and customer service skills.
• Ability to read and interpret documents such as safety rules, maintenance instructions, shop drawings, hydraulic/electrical schematics, etc.
• Ability to work outdoors, at heights and be able to lift up to 100 lbs.
• Welding experience a must, commercial door experience a plus.
• Experience servicing Overhead Doors.

Education

• High School Diploma/GED required.

As this position requires driving a company vehicle, a pre-employment drug test and good driving record with valid Driver's License are required.

We are an equal opportunity employer, and we offer an excellent comprehensive benefits package with medical insurance that includes dental, vision and prescription cards, 401K plan, and a business casual office atmosphere.

Johnson Equipment Company is a smoke-free environment.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have experience with diagnostics and maintenance of commercial dock and door equipment?

License/Certification:

• Driver's License (Required)

Work Location: In person