Field Service Manager Jobs in Indianapolis, IN

Shift:

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SUMMARY:

Responsible for executing and overseeing the maintenance, repair, and qualification testing of analytical instrumentation (HPLC, UPLC, and GC); provide feedback and guidance regarding instrumentation using advanced to expert professional and technical knowledge of related instrumentation and software.

Compensation: $60,000.00 - 90,000.00 per year

The salary range for this position reflects a variety of factors. Compensation will be determined based on the candidate’s geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.

ESSENTIAL FUNCTIONS:

• Provides advanced to expert maintenance, diagnosis and repairs of HPLC, UPLC, and GC

• Provides calibration and qualification of HPLC, UPLC and GC

• Recommends and implements improvements to HPLC, UPLC, and GC systems.

• Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed.

• Interacts with customers/staff to provide advanced to expert analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting.

• Drafts and/or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed.

• Participates in cross-functional project or program objective and other project requirements, receives direction and presents information to management.

• Provides advanced to expert analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations.

• Provides standard research, feedback and decisions to resolve customer/management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required.

• Follows Standard Operating Procedures and methods to perform work.

• Ensures the accuracy of equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment.

• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.

• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

• Overnight travel Up to 25% of the time

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and at least 5 years instrument/equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience.

Required Knowledge and Skills

Required Knowledge:

• Complex to specialized knowledge of laboratory and analytical instrumentation, HPLC, UPLC and/or GC

• Complex to specialized knowledge of metrology standards.

• Principles, practices, and techniques to diagnose, troubleshoot, and solve problems on HPLC, UPLC, and/or GC

• Complex to specialized knowledge in testing tools, instruments and calibration.

• Comprehensive understanding of the administration and oversight of area programs, policies, and procedures.

• Methods to resolve area problems, questions, and concerns.

• Comprehensive understanding of applicable area laws, codes, and regulations.

• Complex to specialized understanding of comprehensive testing tools, equipment, and calibration.

• Computer applications and systems related to the work.

• Principles and practices to serving as an effective project team member.

• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.

• Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• Performing complex to specialized instrumentation troubleshooting.

• Administering instrument, mechanical, electrical, and software-based functions.

• Serving as a leader in the design, development, and management of projects.

• Operating in both a team and individual contributor environment, as well as project leader.

• Interpreting, applying and explaining applicable laws, codes, and regulations.

• Preparing expert functionals reports, correspondence, and other written materials.

• Using initiative and independent judgment within established department guidelines.

• Using tact, discretion, and prudence in working with those contacted in the course of the work.

• Performing effective oral presentations to large and small groups across functional peers and the department.

• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.

• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits
When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.