CRM Analyst Jobs
CRM Analyst jobs are open across retail, financial services, healthcare, SaaS, and telecommunications, from entry-level to senior and manager, with specializations in campaign analytics, customer segmentation, and lifecycle reporting. Find a role that fits from the openings below and apply directly.
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Showing 5 of 51+ CRM Analyst jobs
PRIMARY PURPOSE
The CRM Business Systems Analyst II shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose: To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost.
This CRM Business Systems Analyst II provides business and systems expertise specifically for the Customer Relationship Management (CRM) system of The Navigators, Salesforce.
ESSENTIAL FUNCTIONS
Enterprise CRM Administration (95%)
- Provide production support for the enterprise CRM system to Development, Finance, Marketing, and other system users.
- Primary analyst Troubleshoot issues with integrations to third party applications (e.g., finance transaction, data files and bank files).
- Assist with new setups/system configurations.
- Support any future third party applications that may affect the CRM system.
- Serve as a lead Business Analyst (BA) in major projects related to the CRM.
- Proficient in the building of reports, dashboards, and flows.
- Collaborate with the team to assess the cross functional impacts of business decisions across the Salesforce platform and connected systems.
- Proactively monitor the system and take appropriate steps to prevent failures and restore service.
- Coordinate system upgrades and maintenance with external vendors providing technical support for the CRM.
- Facilitate data migrations, appends, and clean-ups.
- Assist in the Salesforce software updates.
Additional Responsibilities (5%)
- Participate in Navigators’ on-site learning and development events, Cultural Development and Diversity trainings, or other non-Navigator developmental events as appropriate.
- Participate in annual processes, such as the organizational Plan and Progress Review (PPR), Engagement Survey, Reaffirmation of the Navigators Code of Conduct, Calling-Core Values-Vision, Statement of Faith, Driver’s Authorization, and other releases as required.
- Submit time worked on a weekly basis through the Workday Time Tracking system.
- Submit expense report as needed due the 15th of each month.
- Read spiritually and culturally developmental books and literature. Other job-related duties as assigned.
CORE COMPETENCIES
- Ability to work independently
- Ability to troubleshoot complex issues
- Ability to collaborate within a team and cross functionally with other teams
- undefined
MINIMUM AND PREFERRED QUALIFICATIONS
Spiritual: Belief in and adherence to the Statement of Faith and Mission of The Navigators.
Experience: Five to eight years’ experience in Salesforce or SaaS implementation, administration, and support, Salesforce Certified Platform Administrator preferred. Experience in Business Analysis and writing requirements documents for business applications. Experience with AI enabled business processes preferred. Domain experience with nonprofit organization and financial systems preferred. Experience with cloud-based systems is preferred.
Technical Knowledge & Skills: Working knowledge of SDLC and QA practices. Advanced skills in Microsoft Office Applications, especially Microsoft Excel. Ability to administrate a program that involves mastering and organizing detailed data.
Communication & Leadership: Excellent interpersonal and communication skills including verbal & written, to create understanding and build strong working relationships required.
Education: Bachelor’s Degree in a business-related field or in Computer Science.
Compensation Range: $63,775.92 - $99, 752.07 per year
Benefit s: High-Deductible Health Plan: Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, EAP, 401a and 403b retirement options. Up to 15 paid holidays per year, accumulating PTO (vacation, sick, personal). For detailed information, visit navbenefits.org.
The Navigators is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. The Navigators does not discriminate based on race, color, national origin, sex, age, disability, veteran status, or any other status protected by law or regulation.
PRIMARY PURPOSE
The CRM Business Systems Analyst II shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose: To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost.
This CRM Business Systems Analyst II provides business and systems expertise specifically for the Customer Relationship Management (CRM) system of The Navigators, Salesforce.
ESSENTIAL FUNCTIONS
Enterprise CRM Administration (95%)
- Provide production support for the enterprise CRM system to Development, Finance, Marketing, and other system users.
- Primary analyst Troubleshoot issues with integrations to third party applications (e.g., finance transaction, data files and bank files).
- Assist with new setups/system configurations.
- Support any future third party applications that may affect the CRM system.
- Serve as a lead Business Analyst (BA) in major projects related to the CRM.
- Proficient in the building of reports, dashboards, and flows.
- Collaborate with the team to assess the cross functional impacts of business decisions across the Salesforce platform and connected systems.
- Proactively monitor the system and take appropriate steps to prevent failures and restore service.
- Coordinate system upgrades and maintenance with external vendors providing technical support for the CRM.
- Facilitate data migrations, appends, and clean-ups.
- Assist in the Salesforce software updates.
Additional Responsibilities (5%)
- Participate in Navigators’ on-site learning and development events, Cultural Development and Diversity trainings, or other non-Navigator developmental events as appropriate.
- Participate in annual processes, such as the organizational Plan and Progress Review (PPR), Engagement Survey, Reaffirmation of the Navigators Code of Conduct, Calling-Core Values-Vision, Statement of Faith, Driver’s Authorization, and other releases as required.
- Submit time worked on a weekly basis through the Workday Time Tracking system.
- Submit expense report as needed due the 15th of each month.
- Read spiritually and culturally developmental books and literature. Other job-related duties as assigned.
CORE COMPETENCIES
- Ability to work independently
- Ability to troubleshoot complex issues
- Ability to collaborate within a team and cross functionally with other teams
- undefined
MINIMUM AND PREFERRED QUALIFICATIONS
Spiritual: Belief in and adherence to the Statement of Faith and Mission of The Navigators.
Experience: Five to eight years’ experience in Salesforce or SaaS implementation, administration, and support, Salesforce Certified Platform Administrator preferred. Experience in Business Analysis and writing requirements documents for business applications. Experience with AI enabled business processes preferred. Domain experience with nonprofit organization and financial systems preferred. Experience with cloud-based systems is preferred.
Technical Knowledge & Skills: Working knowledge of SDLC and QA practices. Advanced skills in Microsoft Office Applications, especially Microsoft Excel. Ability to administrate a program that involves mastering and organizing detailed data.
Communication & Leadership: Excellent interpersonal and communication skills including verbal & written, to create understanding and build strong working relationships required.
Education: Bachelor’s Degree in a business-related field or in Computer Science.
Compensation Range: $63,775.92 - $99, 752.07 per year
Benefit s: High-Deductible Health Plan: Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, EAP, 401a and 403b retirement options. Up to 15 paid holidays per year, accumulating PTO (vacation, sick, personal). For detailed information, visit navbenefits.org.
The Navigators is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. The Navigators does not discriminate based on race, color, national origin, sex, age, disability, veteran status, or any other status protected by law or regulation.
CRM Analyst Jobs by Experience Level
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Find CRM Analyst JobsCRM Analyst Job Market
Who's Hiring
Top Industries Hiring
- Energy
- Fashion & Apparel
- Mining & Natural Resources
- Biotechnology & Pharmaceuticals
What Employers Look For
The qualifications that appear most often in CRM analyst jobs.
- Hands-on experience with a major CRM platform such as Salesforce, HubSpot, or Microsoft Dynamics
- Proficiency in SQL for querying customer databases and building segmentation logic
- Experience building and interpreting campaign performance reports and dashboards
- Familiarity with customer lifecycle concepts including acquisition, retention, and churn analysis
- Bachelor's degree in marketing, business, statistics, or a related analytical field
- Experience with email marketing platforms or marketing automation tools such as Marketo or Pardot
Tips for Your CRM Analyst Job Search
Quantify your CRM impact on your resume
Employers want numbers, not duties. Replace 'managed email campaigns' with outcomes like retention lift, churn reduction, or revenue attributed to segments you built. CRM analyst resumes that lead with measurable results consistently outperform those that describe tasks.
Name the CRM platform in your resume
Salesforce, HubSpot, and Microsoft Dynamics each have distinct data models and reporting tools. List the specific platforms you've worked in, including any add-ons like Marketing Cloud or Dynamics 365 Customer Insights. Recruiters and applicant tracking systems filter on exact platform names.
Target openings by the team you'd join
Some crm analyst roles sit inside marketing operations, others inside sales, customer success, or data engineering. The day-to-day work differs significantly. Read job descriptions for reporting lines and stakeholder mentions so you apply to the function that matches your actual experience.
Apply early to roles that fit
Migrate Mate lists crm analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a segmentation walkthrough for interviews
CRM analyst interviews almost always include a scenario question about building a customer segment from scratch. Practice walking through your data source, the criteria you'd set, how you'd test segment quality, and how you'd measure campaign performance against a control group.
Negotiate using scope, not just title
When discussing offers, clarify the data access you'll have, the size of the customer database, and whether you'll own analysis end-to-end or hand off to a separate reporting team. Scope shapes your growth trajectory more than job title alone, and it's a legitimate negotiation variable.
CRM Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most crm analysts?
The companies hiring the most crm analysts right now include Milton Cat, Georgia-Pacific, and Designs for Health, with the largest share of openings in Pennsylvania, Georgia, and New York, based on current listings on Migrate Mate as of November 2026. Financial services, retail, and SaaS companies consistently account for a large share of total crm analyst demand.
How many crm analyst jobs are remote?
About 91% of crm analyst openings are fully remote or hybrid as of November 2026, reflecting how much of the work involves data platforms and reporting tools that require no physical presence. Roles focused on campaign analytics and lifecycle reporting tend to have the highest remote share, while positions tied closely to in-person sales teams are more likely to require on-site work.
How do you become a crm analyst?
Start by building SQL skills and getting hands-on with a CRM platform, even through free tiers or sandbox environments. A background in marketing, business analytics, or statistics is a common entry point. Move into roles that touch customer data directly, such as marketing coordinator or data analyst positions, then focus your experience on segmentation, campaign measurement, and retention reporting to transition into a dedicated crm analyst role.
Can you get a crm analyst job with little or no experience?
Yes, but you'll need to demonstrate platform familiarity and analytical thinking in place of work history. Build a portfolio project using a public dataset to create customer segments, model churn, or analyze a mock campaign. Entry-level crm analyst postings often accept candidates from adjacent roles like marketing coordinator, business analyst, or customer support operations who can show data work and CRM tool exposure.
What does the crm analyst interview process look like?
Most crm analyst interview processes include an initial recruiter screen, a hiring manager conversation focused on your analytical background and CRM platform experience, and at least one technical or case-based round. The technical round typically involves a SQL exercise or a take-home analysis using a sample dataset. Final rounds often include a presentation to stakeholders where you walk through your approach and explain how your findings would inform a business decision.
Where can I find and apply to crm analyst jobs?
You can find and apply to crm analyst jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience level, preferred industry, and location, then apply directly to each one that fits.
See All 51 CRM Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find CRM Analyst Jobs