Remote Customer Experience Specialist Jobs
Remote customer experience specialist jobs are in active demand at remote-first firms, distributed SaaS teams, and customer-facing companies across e-commerce, fintech, and healthcare. Employers hiring remotely right now include Whatnot, ZS Associates, and Roambee. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 59+ Remote Customer Experience Specialist jobs
Location
Phoenix, AZ
Employment Type
Full time
Location Type
Remote
Department
SupportCX Agents
Compensation
- $28.85 per hour • Offers Equity
The salary or hourly rate range may be inclusive of several levels that would be applicable to the position. Final salary or hourly rate will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary or hourly rate, not benefits or equity.
Join the Future of Commerce with Whatnot!
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
Role
The Customer Experience team is responsible for driving the best possible experience through process improvement, order management, and problem-solving. As part of this Seller Customer Experience team, you will be the primary advocate for our seller community. You will help resellers navigate the platform, resolve issues quickly, and grow their businesses on Whatnot. If something went wrong, you own making it right. You’ll deeply understand the reseller grind, including the sourcing, listings, and shipping logistics, and be the person who makes it easier.
Interact with sellers with a seller-first attitude, understanding the unique needs and pressures of running a resale business
Resolve seller issues regarding payments, payouts, order disputes, shipments, and platform questions with high quality and urgency
Become a deep expert in Whatnot's seller tools, policies, and processes to drive positive outcomes for the reseller community
Work cross-functionally with Trust & Safety, Payments, and Product teams to troubleshoot and resolve complex seller escalations
Identify patterns in seller pain points and proactively surface opportunities to improve the seller experience
You
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
As our next Seller Customer Experience Agent, you’ll bring a seller's perspective and a service mindset. Here's what we're hoping to see in your background:
Weekend availability required.
Active or former Whatnot seller strongly preferred
Support experience handling email and/or chat, ideally supporting sellers or merchants.
Hands-on understanding of reseller operations such as sourcing, listing, fulfillment, returns, and payouts.
Experience with customer-facing support tools like Zendesk, Kustomer, or Intercom is a plus.
Familiarity with collectibles categories (trading cards, sneakers, vintage, etc.) is a plus.
Proactive problem-solver and process-improver.
Bachelor's degree or college experience preferred.
Benefits
Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Location
Phoenix, AZ
Employment Type
Full time
Location Type
Remote
Department
SupportCX Agents
Compensation
- $28.85 per hour • Offers Equity
The salary or hourly rate range may be inclusive of several levels that would be applicable to the position. Final salary or hourly rate will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary or hourly rate, not benefits or equity.
Join the Future of Commerce with Whatnot!
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
Role
The Customer Experience team is responsible for driving the best possible experience through process improvement, order management, and problem-solving. As part of this Seller Customer Experience team, you will be the primary advocate for our seller community. You will help resellers navigate the platform, resolve issues quickly, and grow their businesses on Whatnot. If something went wrong, you own making it right. You’ll deeply understand the reseller grind, including the sourcing, listings, and shipping logistics, and be the person who makes it easier.
Interact with sellers with a seller-first attitude, understanding the unique needs and pressures of running a resale business
Resolve seller issues regarding payments, payouts, order disputes, shipments, and platform questions with high quality and urgency
Become a deep expert in Whatnot's seller tools, policies, and processes to drive positive outcomes for the reseller community
Work cross-functionally with Trust & Safety, Payments, and Product teams to troubleshoot and resolve complex seller escalations
Identify patterns in seller pain points and proactively surface opportunities to improve the seller experience
You
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
As our next Seller Customer Experience Agent, you’ll bring a seller's perspective and a service mindset. Here's what we're hoping to see in your background:
Weekend availability required.
Active or former Whatnot seller strongly preferred
Support experience handling email and/or chat, ideally supporting sellers or merchants.
Hands-on understanding of reseller operations such as sourcing, listing, fulfillment, returns, and payouts.
Experience with customer-facing support tools like Zendesk, Kustomer, or Intercom is a plus.
Familiarity with collectibles categories (trading cards, sneakers, vintage, etc.) is a plus.
Proactive problem-solver and process-improver.
Bachelor's degree or college experience preferred.
Benefits
Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
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Find JobsRemote Customer Experience Specialist Job Market
Who's Hiring
Top Industries Hiring
- Retail
- Technology & Software
- Consulting & Professional Services
- Healthcare & Medical Services
- Electronics & Hardware
What Employers Look For
The qualifications that appear most often in remote customer experience specialist jobs.
- 2+ years of customer-facing support or success experience in a professional setting
- Proficiency with CRM platforms and support ticketing systems
- Strong written and verbal communication skills with proven de-escalation ability
- Experience analyzing customer satisfaction data such as CSAT, NPS, or CSAT scores
- Ability to collaborate cross-functionally with product, sales, and operations teams
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Remote Customer Experience Specialist Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer experience specialist openings from across the U.S. in one place. Search by role, find listings that match your background, and apply directly before postings close.
Show async communication skills upfront
Remote customer experience employers screen for written clarity before everything else. Write your cover letter and any application materials the way you'd handle a real customer message: direct, professional, and fully self-contained without a follow-up call needed.
Demonstrate remote tools in your resume
Call out the platforms you've used: help desk software like Zendesk or Freshdesk, live chat tools, and CRM systems. Remote teams want to know you can operate their stack from day one without hand-holding.
Prepare for async interview stages
Many remote-first companies use recorded video screens or written assessments before a live interview. Practice answering customer scenario questions in writing and on camera so your communication reads as clearly as it sounds.
Remote Customer Experience Specialist Jobs: Frequently Asked Questions
How do I get a remote customer experience specialist job?
Target remote-first companies and distributed teams in sectors like SaaS, e-commerce, and fintech, where customer experience specialists work fully remotely by default. Remote employers screen heavily for written communication, self-direction, and async problem-solving, so your application materials should show those skills clearly. Concrete examples of handling customer issues independently, without a manager nearby, give you a real edge.
Which companies hire remote customer experience specialists?
Employers currently hiring remote customer experience specialists include Whatnot, ZS Associates, and Roambee, per current remote listings on Migrate Mate as of July 2026. Remote-first software companies, distributed e-commerce brands, and tech-enabled healthcare platforms make up a large share of the hiring, since their teams and customers are already spread across time zones.
Can you get a remote customer experience specialist job with no experience?
Yes, but remote entry-level roles are harder to land because you're expected to work independently from day one without in-office support. Smaller remote-first startups and e-commerce companies are your best targets. Show employers what you can do through volunteer customer support work, freelance client projects, or a written case study that demonstrates how you'd resolve a real customer problem.
Do you need a degree for remote customer experience specialist jobs?
Not always. Remote employers in this role weight demonstrated skills, clear written communication, and a history of resolving customer issues more heavily than a specific credential. Showing measurable results, such as customer satisfaction scores or retention outcomes you contributed to, carries more weight than a diploma in many remote hiring decisions.
Which industries hire the most remote customer experience specialists?
The sectors hiring the most remote customer experience specialists are Retail, Technology & Software, and Consulting & Professional Services, based on current remote listings on Migrate Mate as of July 2026. These industries rely on distributed teams to serve customers across multiple regions and time zones, making remote customer experience specialists a core part of their operations.
See All 59 Remote Customer Experience Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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