Customer Experience Specialist Jobs in Houston, TX
Customer Experience Specialist jobs in Houston are in strong demand, concentrated in the Energy Corridor, Greenway Plaza, and Downtown across energy, healthcare, and financial services. Employers hiring right now include Visual Comfort &, Aramark, and Percepta. See the openings below and apply to the ones that match your experience.
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Showing 5 of 106+ Customer Experience Specialist jobs
About Universal Home Experts
Universal Home Experts is a growing residential home-services company serving the Houston area through Plumbing, HVAC, and Electrical services.
We believe great service starts long before a technician arrives at the home. Our Customer Service and Dispatch teams set the tone for the entire customer experience—from the first phone call to getting the right technician to the right customer at the right time.
We're looking for a Customer Experience Manager who can lead people, improve performance, develop processes, and create an environment where both our customers and our team members have an exceptional experience.
Our Core Values guide how we work:
Open-Minded Enterprising Humble & Chill Positive Energy Problem Solver
Position Summary
The Customer Experience Manager leads the daily performance of our Customer Service Representative (CSR) and Dispatch teams and owns the customer experience from initial contact through successful dispatch.
This is a hands-on leadership role. We're looking for someone who is comfortable coaching from the front—not simply managing from an office.
You'll monitor performance, review calls, coach team members, improve booking and scheduling efficiency, manage KPIs, and step into CSR or Dispatch responsibilities when necessary during high-volume periods or staffing gaps.
The goal is simple: create an outstanding customer experience while helping our team maximize every opportunity that comes through the door.
What You'll Be Responsible For
Leadership & Team Development: Lead, coach, motivate, and develop CSR and Dispatcher team members; conduct regular one-on-ones and performance reviews; establish clear expectations and accountability; recognize great performance while addressing performance gaps quickly; and help build a high-energy, customer-first culture.
Customer Service & Call Performance: Improve incoming call booking and conversion; review recorded calls and provide actionable coaching; ensure customers receive professional, empathetic, and solution-focused service; reduce missed and abandoned calls; and continuously improve the customer journey from the first phone call forward.
Dispatch & Scheduling: Ensure technicians are dispatched efficiently based on availability, skill set, customer needs, and established company procedures; maximize technician utilization and schedule efficiency; monitor the dispatch board throughout the day; help the team manage changes, cancellations, delays, and high-volume situations; and maintain strong communication between the office, field technicians, and leadership.
Performance & KPI Management: Track, report, and improve department KPIs; identify trends before they become problems; develop action plans when performance falls below expectations; and use data—not guesswork—to make operational decisions.
Key Performance Indicators
Success in this position will be measured through metrics including:
- Booked Call Conversion %
- Abandoned/Missed Call %
- Average Speed to Answer
- Technician Utilization
- Schedule Efficiency
- Customer Satisfaction
- Call quality and customer experience
- Team performance and development
- Adherence to company processes and standards
What We're Looking For
The ideal candidate has 3–5+ years of call center, customer service, or similar operational leadership experience, with experience directly managing CSR and/or Dispatch teams.
Home-services experience—particularly Plumbing, HVAC, Electrical, or another residential service business—is strongly preferred.
You should also bring strong coaching and leadership skills, excellent communication, analytical and problem-solving ability, confidence managing KPIs and holding people accountable, the ability to remain calm and make decisions in a fast-moving environment, strong organizational and multitasking skills, and a genuine desire to develop people.
ServiceTitan experience is preferred.
Compensation & Benefits
Salary: $65,000–$75,000 annually, depending on experience and qualifications.
Universal Home Experts offers competitive compensation, health and dental benefits, life and disability insurance, 401(k), paid holidays and paid time off, ongoing training and professional development, opportunities for career advancement, year-round work, and a team environment focused on growth, accountability, and having fun while delivering excellent service.
Who Will Thrive Here
You'll probably enjoy this position if you like building teams rather than simply supervising them. You enjoy coaching people, watching the numbers, solving problems, improving systems, and seeing measurable progress.
At Universal Home Experts, we believe in Customers First, bringing more energy than you take, a Culture of Caring without enabling, living Business Excellence, “See It, Say It,” and communicating bad news early and good news often.
If you're looking for a leadership position where you can make a measurable impact on the customer experience, employee performance, and the growth of the company, we'd like to hear from you.
Universal Home Experts
Service that’s out of this world.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
About Universal Home Experts
Universal Home Experts is a growing residential home-services company serving the Houston area through Plumbing, HVAC, and Electrical services.
We believe great service starts long before a technician arrives at the home. Our Customer Service and Dispatch teams set the tone for the entire customer experience—from the first phone call to getting the right technician to the right customer at the right time.
We're looking for a Customer Experience Manager who can lead people, improve performance, develop processes, and create an environment where both our customers and our team members have an exceptional experience.
Our Core Values guide how we work:
Open-Minded Enterprising Humble & Chill Positive Energy Problem Solver
Position Summary
The Customer Experience Manager leads the daily performance of our Customer Service Representative (CSR) and Dispatch teams and owns the customer experience from initial contact through successful dispatch.
This is a hands-on leadership role. We're looking for someone who is comfortable coaching from the front—not simply managing from an office.
You'll monitor performance, review calls, coach team members, improve booking and scheduling efficiency, manage KPIs, and step into CSR or Dispatch responsibilities when necessary during high-volume periods or staffing gaps.
The goal is simple: create an outstanding customer experience while helping our team maximize every opportunity that comes through the door.
What You'll Be Responsible For
Leadership & Team Development: Lead, coach, motivate, and develop CSR and Dispatcher team members; conduct regular one-on-ones and performance reviews; establish clear expectations and accountability; recognize great performance while addressing performance gaps quickly; and help build a high-energy, customer-first culture.
Customer Service & Call Performance: Improve incoming call booking and conversion; review recorded calls and provide actionable coaching; ensure customers receive professional, empathetic, and solution-focused service; reduce missed and abandoned calls; and continuously improve the customer journey from the first phone call forward.
Dispatch & Scheduling: Ensure technicians are dispatched efficiently based on availability, skill set, customer needs, and established company procedures; maximize technician utilization and schedule efficiency; monitor the dispatch board throughout the day; help the team manage changes, cancellations, delays, and high-volume situations; and maintain strong communication between the office, field technicians, and leadership.
Performance & KPI Management: Track, report, and improve department KPIs; identify trends before they become problems; develop action plans when performance falls below expectations; and use data—not guesswork—to make operational decisions.
Key Performance Indicators
Success in this position will be measured through metrics including:
- Booked Call Conversion %
- Abandoned/Missed Call %
- Average Speed to Answer
- Technician Utilization
- Schedule Efficiency
- Customer Satisfaction
- Call quality and customer experience
- Team performance and development
- Adherence to company processes and standards
What We're Looking For
The ideal candidate has 3–5+ years of call center, customer service, or similar operational leadership experience, with experience directly managing CSR and/or Dispatch teams.
Home-services experience—particularly Plumbing, HVAC, Electrical, or another residential service business—is strongly preferred.
You should also bring strong coaching and leadership skills, excellent communication, analytical and problem-solving ability, confidence managing KPIs and holding people accountable, the ability to remain calm and make decisions in a fast-moving environment, strong organizational and multitasking skills, and a genuine desire to develop people.
ServiceTitan experience is preferred.
Compensation & Benefits
Salary: $65,000–$75,000 annually, depending on experience and qualifications.
Universal Home Experts offers competitive compensation, health and dental benefits, life and disability insurance, 401(k), paid holidays and paid time off, ongoing training and professional development, opportunities for career advancement, year-round work, and a team environment focused on growth, accountability, and having fun while delivering excellent service.
Who Will Thrive Here
You'll probably enjoy this position if you like building teams rather than simply supervising them. You enjoy coaching people, watching the numbers, solving problems, improving systems, and seeing measurable progress.
At Universal Home Experts, we believe in Customers First, bringing more energy than you take, a Culture of Caring without enabling, living Business Excellence, “See It, Say It,” and communicating bad news early and good news often.
If you're looking for a leadership position where you can make a measurable impact on the customer experience, employee performance, and the growth of the company, we'd like to hear from you.
Universal Home Experts
Service that’s out of this world.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
See All 106+ Customer Experience Specialist Jobs in Houston
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Find JobsCustomer Experience Specialist Job Market in Houston
Who's Hiring
- Visual Comfort &16
- Aramark8
- Percepta8
- Elementia8
- NRG Energy8
Customer Experience Specialist Jobs in Houston: Frequently Asked Questions
How do I get a customer experience specialist job in Houston?
Focus your search on Houston's dominant sectors: energy companies along the Energy Corridor, large health systems in the Texas Medical Center, and financial services firms Downtown and in Greenway Plaza. Employers in these sectors consistently hire for customer experience roles. Candidates with experience in Salesforce, CRM platforms, or voice-of-customer tools stand out locally, as do those with backgrounds in B2B account management, which Houston's industrial and energy clients heavily favor.
Which companies hire customer experience specialists in Houston?
Houston customer experience specialist roles are posted by Visual Comfort &, Aramark, and Percepta and others right now, based on current listings on Migrate Mate as of September 2026. Houston's mix of multinational energy corporations, regional health systems, and financial services firms creates consistent demand for customer experience talent at both enterprise and mid-market levels.
Are there remote customer experience specialist jobs in Houston?
Yes, though availability depends on the role: digital and analytical customer experience work tends toward remote, while positions tied to in-person client relationships or contact center operations are typically on-site. About 50% of customer experience specialist openings tied to Houston are remote or hybrid as of September 2026, with the strongest remote options in CX strategy, analytics, and digital channel roles.
How can I get a customer experience specialist job in Houston with little or no experience?
The most realistic entry path in Houston is through customer-facing roles at the city's large health systems, utilities, or retail banking branches, where employers routinely hire and train entry-level candidates. Texas Medical Center hospitals, regional banks, and energy retailers all post associate and coordinator roles that build the CRM and client communication skills customer experience teams want. Volunteering or interning with Houston nonprofits that manage donor or client programs also builds a credible local portfolio.
See All 106+ Customer Experience Specialist Jobs in Houston
Find roles in Houston that match your experience and apply in just a few clicks.
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