Customer Experience Specialist Jobs in Dallas, TX

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Kyndryl Site & Customer Experience Ops Associates play a critical role in delivering successful projects and programs to our Kyndryl customers. We support our customers’ transformation visions through the delivery of many interconnected, related experiences. Each one of these experiences needs to deliver the intended outcome.

As Site & Customer Experience Ops Associate at Kyndryl, you will provide support for one or more experiences at a time, often working within a project office environment, to deliver successful experience outcomes to your customer.

What you will do

• Support the planning, coordination, and delivery of customer events including site preparation and logistics

• Translate experience objectives into plans with defined audiences, goals, timelines, and success measures

• Manage event logistics such as vendor coordination, registration workflows, support, and offsite experience needs

• Partner with campaign, content, and digital teams to align messaging before, during, and after events

• Support planning and follow up activities to ensure each experience drives measurable engagement and pipeline contribution

• Track experience performance, capture insights, and document outcomes to inform future planning

• Maintain clear documentation, timelines, and status updates so stakeholders understand progress and next steps

• Ensure brand guidelines and customer experience standards are consistently applied across all events

Who You Are

Why Kyndryl:

We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Skills and Experience

• Experience supporting or delivering customer events or experiential programs

• Ability to manage multiple event workstreams at the same time using clear plans and priorities

• Experience coordinating with internal teams and external vendors to deliver experiences on schedule

• Comfort working with event metrics such as attendance, engagement, and follow up actions

• Strong attention to detail in logistics, timelines, and execution

• Ability to document plans, outcomes, and learnings in a clear and structured way
  

• Experience supporting customer events in a B2B environment

• Familiarity with virtual event platforms and registration tools

• Experience collaborating with sales or demand teams on post event follow up

• Background in hospitality, customer experience, site operations, communications, or a related field

• Basic IT knowledge

• Microsoft Office 365 Platform

• Organization and planning skills

• Teamwork with “one team” philosophy

• Facility Operations
  

The compensation for this position is $77,000 based on a full-time schedule. The pay or salary range is not below any applicable state, city or local minimum wage requirement.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.