Technical Support Associate Jobs in Indiana

WELCOME TO INDIANAPOLIS PUBLIC SCHOOLS!

At IPS, we believe in the transformative power of education. We work collectively every day to prepare our students for success in the classroom and in life by providing equitable, high-quality educational experiences across our family of schools. IPS is a place to make an impact, grow your career, and ensure every student has access to a high-quality education, all while earning a good living in a district on the move. While the work is challenging, it is deeply meaningful and impactful. We seek innovators and trailblazers who bring varying experiences and expertise and share our belief that every child deserves access to an exceptional education. As part of TeamIPS, you’ll create lasting connections, find a sense of belonging, and feel supported to make a meaningful difference in students’ lives.

In return, no matter your role here, we expect a commitment to excellence and accountability. You’ll be held to high standards. Resilience and passion are key—you must be adaptable, handling adversity with flexibility while putting students at the heart of everything you do. Ethical conduct, clear communication, and mutual respect are fundamental. Being a dependable, collaborative team player who builds meaningful relationships is essential.

Together, we are Proving What’s Possible by building a community where everyone belongs and each student has the opportunity to fulfill their potential.

A Career in IPS Offers…

Purpose and Impact:

• Essential Contributions: In every non-teaching and non-leadership role, your work directly supports the success of IPS students and schools. Whether you’re maintaining facilities, providing student services, or managing administrative operations, you play a key part in ensuring an equitable and high-quality educational environment.
• Belonging and Community: IPS is a place where every employee is valued. You’ll join a supportive community that promotes respect, teamwork, and a shared commitment to serving students and families.

Professional and Personal Growth:

• Training and Development Opportunities: IPS offers a variety of training programs to help staff build new skills and grow professionally. This includes access to development opportunities for administrative, technical, and operational roles, as well as pathways to becoming a certified teacher.
• Skill Enhancement: Whether you’re new to your role or seeking to deepen your expertise, IPS provides resources and support for continuous improvement.

Comprehensive Compensation and Benefits:

• Fair Compensation: IPS ensures competitive wages and regularly reviews pay structures to maintain equity.
• Extensive Benefits Package: Employees enjoy comprehensive health coverage, dental and vision plans, life insurance, disability insurance, and retirement plans. Additional financial benefits include flexible spending accounts and eligibility for federal loan forgiveness programs.

Work-Life Balance and Well-being:

• Generous Leave Policies: IPS offers vacation, personal, and sick leave, along with paid holidays. Twelve-month employees benefit from floating holidays, and unused personal leave rolls into the sick leave balance.
• Wellness Programs: IPS prioritizes staff well-being with access to wellness initiatives, including health screenings and an employee assistance program for confidential support and counseling.

What We Expect:

• Professionalism and Reliability: Every role at IPS is vital to the district’s success. We expect staff to demonstrate professionalism, dependability, and a commitment to providing excellent service to students, educators, and families.
• Collaboration and Communication: IPS values teamwork. Working collaboratively with your colleagues ensures a supportive environment for all. Clear communication and mutual respect are key to maintaining this culture.
• Flexibility and Problem-Solving: As a large, dynamic district, IPS needs staff who are adaptable and proactive in solving problems to meet the ever-changing needs of students and schools.

JOIN US!

Indianapolis Public Schools is more than a workplace; it’s a community where purpose, impact, and belonging come together to help Prove What’s Possible – in your career and in your school. If you’re ready to embrace challenges, strive for excellence, and make a meaningful impact, IPS is the place for you.

SUMMARY OF OPPORTUNITY:

As an AV Support Engineer, you will play a key role in ensuring that students and teachers have seamless access to high-quality audiovisual (AV) systems that enhance learning. You will support, maintain, and troubleshoot AV equipment across multiple school sites, ensuring that technology in classrooms, auditoriums, conference rooms, and other learning spaces is operating effectively. This role requires a mix of technical expertise, problem-solving skills, and a customer-service mindset to provide a reliable and engaging digital learning environment.

WHAT YOU’LL DO:

AV Design, Installation, & Maintenance

• Install, configure, and maintain AV equipment, including projectors, interactive displays, digital signage, sound systems, microphones, and speakers.
• Manage and troubleshoot AV control systems such as Kramer, Crestron, Extron and others, ensuring smooth operation of integrated technologies.
• Work with other Digital Strategy teams to integrate AV technology with school networks, ensuring compatibility with district-wide platforms and security protocols.
• Monitor and manage inventory of AV equipment, recommending upgrades and replacements as needed.
• Maintain documentation and logs of system configurations, troubleshooting steps, and completed support requests.
• Coordinate with vendors for repairs, installations, and system upgrades.
• Stay up to date on emerging AV technologies to improve school AV systems and recommend future implementations.

AV Support & Troubleshooting

• Provide on-site and remote technical support for AV issues in classrooms, meeting rooms, and event spaces, responding to urgent AV support requests to minimize disruptions to instruction and school operations.
• Support live events, including board meetings, professional development sessions, and school assemblies ensuring high-quality audio and video output.
• Train teachers and staff on how to effectively use supported AV technologies.
• Troubleshoot AV connectivity issues, ensuring seamless integration with district-wide IT infrastructure.

“Day In the Life” Overview

Each day as an AV Support Engineer brings a mix of troubleshooting, maintenance, and support. You might start by reviewing support tickets and resolving urgent AV issues in classrooms or auditoriums. A morning visit could involve fixing an interactive display, followed by a training session for the teacher. Later, you may be called to set up AV for a board meeting or perform routine maintenance on digital signage. Throughout the day, you may be called upon to assist with live events, integrate AV with school networks, and document completed tasks using a ticketing system. Every day is dynamic, requiring technical expertise, problem-solving, and a commitment to seamless learning experiences.

WHAT YOU’LL BRING: SKILLS AND MINDSETS:

• Strong knowledge of AV hardware and software, including projectors, displays, microphones, speakers, and control systems like Kramer, Crestron, Extron and others.
• Ability to troubleshoot and resolve AV issues in classrooms, auditoriums, and conference rooms quickly and efficiently.
• Familiarity with networking principles related to AV systems, including IP-based AV solutions and video conferencing platforms like Zoom or Microsoft Teams.
• Strong customer service and communication skills, with the ability to train and support non-technical users.
• Experience supporting live events, streaming setups, and sound mixing to ensure high-quality presentations.
• Self-motivated with strong problem-solving skills and the ability to work independently while managing multiple school sites.

EDUCATION, CERTIFICATION, AND LICENSURE REQUIREMENTS:

• Associate’s or Bachelor’s degree in a related field (IT, AV Technology, Communications, or similar) preferred.
• AV-related certifications (e.g., CTS – Certified Technology Specialist or CAT - Commercial Audio Technician) strongly preferred.
• Proven experience in AV support, IT support, or a related technical role required, preferably in an educational or corporate setting.

FLSA CLASSIFICATION:

Non-Exempt

ELIGIBILITY FOR REMOTE WORK:

Flexible work (hybrid or virtual) will be determined based on project and support needs on a rolling basis.

May require after-hours availability for maintenance, projects, or emergency repairs.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

EEOC STATEMENT:

Indianapolis Public Schools, in accordance with its nondiscrimination policies, will not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, homelessness or any other legally recognized protected basis under federal, state or local laws, regulations, or ordinances. Indianapolis Public Schools does not tolerate any form of retaliation or bias-based intimidation, threat, or harassment that demeans individuals’ dignity or interferes with their ability to learn or work.

DISCLAIMER:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the above representative duties, knowledge, and skills. This job description is illustrative only, and is not a comprehensive list of all essential functions and duties performed by the occupant of this position. Factors such as regular and punctual attendance are not routinely listed in job descriptions, but are an essential function.