Technical Support Associate Jobs in Virginia

Posting Details

Working Title Technical Support Professional

Position Number 00697A

Department CLIENT SERVICES

Location Norfolk, VA

Type of Position Classified

Type of Job Full Time

EEO Category C Technicians

Job Description

Provide technical guidance, knowledge, and support of university-managed IT resources including, but not limited to: Networked and Stand-Alone Workstations, Laptops, Mobile Devices and Virtual Desktops, Cloud Services such as Box or Office 365, Local and Networked Printers and Client and Server-Side applications. Exercise excellent customer service skills in support of all faculty and staff members of the University through building relationships, documenting work clearly and completely, following up and following through on your commitments, learning continuously and delivering solid operational metrics.

Type of Recruitment

Knowledge, skills and abilities

- Working knowledge of and ability to troubleshoot computer and mobile operating systems (Current and Past Versions of Windows, MacOS, Linux, iOS, and Android) hardware, software, peripherals, and appropriate system management and security tools in a network environment.
- Efficient time management to prioritize tasks and handle multiple projects and deadlines.
- Demonstrated ability to communicate professionally and effectively with customers, team members, and leadership.

Special licenses, registration or certification None

Education or training None

Level and type of experience

Considerable experience in information technology support.

Additional Considerations

- Associates Degree or Higher in Computer Sciences or Information Technology-related discipline.
- Considerable information technology support experience in a corporate, administrative, or educational setting.
- Familiarity with IT asset management suites such as Ivanti, LANDesk, Altiris, SCCM, Remedy, Microsoft Endpoint Manager or Jamf.
- Usage of a ticketing system such as Remedy, ServiceNow, Footprints or ZenDesk.
- Custom configuration of a computer purchase to meet end-user requirements.
- Understanding of Active Directory and Azure Active Directory, Group Policy or MDM policy.
- Enterprise-level anti-virus / anti-malware suites.
- Virtualization technologies such as Citrix, VMWare and VirtualBox.
- Remote support applications such as Microsoft Remote Desktop, Dameware, LogMeIn or Apple Remote Desktop.
- Familiarity with Linux distributions, software and management tools.
- Basic scripting in VBScript, Batch or Powershell.
- CompTIA A+, Network+ or Security+ certification.
- Fluency in collaboration tools such as Microsoft Teams, Zoom, WebEx, OneDrive, Box, Office 365.

Conditions of Employment

This position is in person and will be located on the main campus. This position also has a 40-hour work week Monday-Friday; Some evenings and weekends; rotating on call.

Annual Salary/Hourly Rate

Salary is commensurate with education and experience and begins at $ - 57,733

Posting Detail Information

Job Requisition Number S03333

Job Open To General Public

Open Date 06/22/2026

Close Date 06/26/2026

Open Until Filled No

Special Instructions Summary

Please submit a complete application including a resume by the close date to ensure your application will be considered

Criminal Background Check

The final candidate is required to complete a criminal history check.

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor’s legal duty to furnish information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

- Resume

Optional Documents

- Cover Letter/Letter of Application
- Yellow Layoff Form
- Blue Layoff Card
- AHP Letter