Technical Support Associate Jobs in New York
Technical Support Associate jobs in New York concentrate heavily in financial services, healthcare technology, media, and enterprise software, where large institutions depend on responsive technical teams to keep complex systems running. Most hiring is in New York City, Buffalo, and Albany, where employers like IBM, Verizon, and JPMorgan Chase maintain significant operations and consistently bring on technical support staff at both entry and mid-level. The most in-demand specialties right now are cloud infrastructure support, SaaS helpdesk, and network troubleshooting. See the openings below and apply to the ones that match your experience.
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The Level 2 Technical Support Supervisor provides hands-on operational and people leadership for a team of technical support professionals responsible for escalated and technically complex cases. The role balances daily case management, technical guidance, customer advocacy, coaching, and process improvement to deliver a consistent and exceptional support experience.
This supervisor partners with Support leadership, Level 3 support, Product Management, Engineering, Customer Success, Sales, and Operations to accelerate issue resolution, identify recurring problems, improve product supportability, and strengthen team capability.
YOU MUST HAVE
- Bachelor’s degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics.
- 5+ years of experience in technical support, customer support, service delivery, or a related technical function.
- 2+ years of experience leading, supervising, or coaching technical support professionals.
- 2+ years of demonstrated experience managing complex customer escalations and coordinating cross-functional resolution efforts.
- 2+ years of strong understanding of support operations, SLA management, case management, and service excellence practices.
- 2+ years of excellent written and verbal communication, customer management, and stakeholder coordination skills. 2+ years of ability to interpret operational metrics, prioritize competing demands, and drive continuous improvement.
WE VALUE
- Experience supporting global or geographically distributed customers and teams.
- Experience with CRM, case-management, and work-management platforms such as Salesforce, Dynamics 365, ServiceNow, Zendesk, or Rally.
- Knowledge of SaaS, cloud technologies, cybersecurity, networking, telecommunications, or enterprise software environments.
- ITIL, PMP, Six Sigma, or a comparable professional certification. Experience with knowledge management, quality assurance, data analytics, and KPI reporting.
“The annual base salary range for this position is $83,600- $105,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.”
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 10/1/2026
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.
ABOUT HONEYWELL TECHNOLOGIES
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more
THE BUSINESS UNIT
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more
Core Responsibilities
Team Leadership and Development
- Lead, coach, mentor, and develop Level 2 support engineers and team leads.
- Establish clear performance expectations, provide regular feedback, and support individual development plans.
- Promote a culture of accountability, customer focus, collaboration, knowledge sharing, and continuous improvement.
- Support staffing, workload balancing, onboarding, hiring, succession planning, engagement, and retention activities.
- Ensure the team maintains the technical skills, product knowledge, and support practices required for Level 2 case ownership.
Support Operations and Case Management
- Own daily Level 2 support operations and delivery against service-level agreements, response commitments, and customer satisfaction targets.
- Monitor case assignment, backlog health, case aging, productivity, escalation rates, resolution time, and customer communication.
- Ensure escalated cases are properly documented and tracked in approved case and work-management systems, including Salesforce and Rally where applicable.
- Ensure ownership, updates, resolutions, and downstream escalations are completed within established SLAs.
- Optimize workflows, case-management practices, and resource allocation to improve operational efficiency and consistency.
Escalation Management and Customer Advocacy
- Serve as the primary supervisory escalation point for complex, high-impact, or time-sensitive Level 2 customer issues.
- Guide the team through advanced troubleshooting, problem isolation, and resolution planning.
- Coordinate cross-functional response efforts with Level 3 support, Engineering, Product, and other partners.
- Provide clear, timely communication to customers, support leaders, and business stakeholders during major escalations.
- Advocate for customer needs and ensure significant issues receive appropriate root cause analysis and corrective action follow-through.
Technical Leadership and Cross-Functional Partnership
- Maintain a strong working understanding of supported products, technologies, architectures, and support methodologies.
- Partner with Engineering and Product teams to address recurring issues, known defects, product gaps, and supportability concerns.
- Participate in bug triage, product release readiness, and post-incident review activities.
- Develop and maintain advanced troubleshooting playbooks, knowledge articles, enablement materials, and support documentation.
- Ensure incident learnings, root causes, workarounds, and corrective actions are documented and shared.
Continuous Improvement and Reporting
- Analyze case trends, customer feedback, and operational data to identify improvement opportunities.
- Drive improvements in case management, knowledge management, automation, support tooling, and escalation processes.
- Provide data-driven recommendations to support leadership regarding tooling, processes, training, and technical priorities.
- Support organizational change, standardization, and transformation initiatives across the technical support function.
Key Performance Indicators
- Case assignment time: Average time for Level 2 to accept ownership of escalated cases.
- Escalation resolution time and mean time to resolution: Timeliness of resolving escalated cases, excluding cases requiring sustaining engineering where appropriate.
- SLA compliance and feedback timeliness: Adherence to response, update, and resolution commitments.
- Customer satisfaction: CSAT and other approved measures for Level 2 case handling and resolution quality.
- Backlog health: Case aging, volume, priority balance, and timely customer communication.
- Escalation quality: Completeness of documentation, troubleshooting, handoffs, and defect linkage.
- Root cause analysis: Completion and quality of RCA for critical or high-impact incidents.
- Knowledge contribution: Creation, maintenance, adoption, and effectiveness of advanced articles and troubleshooting playbooks.
- Team health and capability: Quality scores, skill development, engagement, retention, and readiness.
Leadership Competencies
- Customer centricity and advocacy
- Operational excellence and accountability
- Technical judgment and structured problem solving
- Coaching and talent development
- Cross-functional collaboration and influence
- Clear escalation and stakeholder communication
- Data-driven decision making
- Change leadership and continuous improvement
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
The Level 2 Technical Support Supervisor provides hands-on operational and people leadership for a team of technical support professionals responsible for escalated and technically complex cases. The role balances daily case management, technical guidance, customer advocacy, coaching, and process improvement to deliver a consistent and exceptional support experience.
This supervisor partners with Support leadership, Level 3 support, Product Management, Engineering, Customer Success, Sales, and Operations to accelerate issue resolution, identify recurring problems, improve product supportability, and strengthen team capability.
YOU MUST HAVE
- Bachelor’s degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics.
- 5+ years of experience in technical support, customer support, service delivery, or a related technical function.
- 2+ years of experience leading, supervising, or coaching technical support professionals.
- 2+ years of demonstrated experience managing complex customer escalations and coordinating cross-functional resolution efforts.
- 2+ years of strong understanding of support operations, SLA management, case management, and service excellence practices.
- 2+ years of excellent written and verbal communication, customer management, and stakeholder coordination skills. 2+ years of ability to interpret operational metrics, prioritize competing demands, and drive continuous improvement.
WE VALUE
- Experience supporting global or geographically distributed customers and teams.
- Experience with CRM, case-management, and work-management platforms such as Salesforce, Dynamics 365, ServiceNow, Zendesk, or Rally.
- Knowledge of SaaS, cloud technologies, cybersecurity, networking, telecommunications, or enterprise software environments.
- ITIL, PMP, Six Sigma, or a comparable professional certification. Experience with knowledge management, quality assurance, data analytics, and KPI reporting.
“The annual base salary range for this position is $83,600- $105,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.”
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 10/1/2026
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.
ABOUT HONEYWELL TECHNOLOGIES
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more
THE BUSINESS UNIT
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more
Core Responsibilities
Team Leadership and Development
- Lead, coach, mentor, and develop Level 2 support engineers and team leads.
- Establish clear performance expectations, provide regular feedback, and support individual development plans.
- Promote a culture of accountability, customer focus, collaboration, knowledge sharing, and continuous improvement.
- Support staffing, workload balancing, onboarding, hiring, succession planning, engagement, and retention activities.
- Ensure the team maintains the technical skills, product knowledge, and support practices required for Level 2 case ownership.
Support Operations and Case Management
- Own daily Level 2 support operations and delivery against service-level agreements, response commitments, and customer satisfaction targets.
- Monitor case assignment, backlog health, case aging, productivity, escalation rates, resolution time, and customer communication.
- Ensure escalated cases are properly documented and tracked in approved case and work-management systems, including Salesforce and Rally where applicable.
- Ensure ownership, updates, resolutions, and downstream escalations are completed within established SLAs.
- Optimize workflows, case-management practices, and resource allocation to improve operational efficiency and consistency.
Escalation Management and Customer Advocacy
- Serve as the primary supervisory escalation point for complex, high-impact, or time-sensitive Level 2 customer issues.
- Guide the team through advanced troubleshooting, problem isolation, and resolution planning.
- Coordinate cross-functional response efforts with Level 3 support, Engineering, Product, and other partners.
- Provide clear, timely communication to customers, support leaders, and business stakeholders during major escalations.
- Advocate for customer needs and ensure significant issues receive appropriate root cause analysis and corrective action follow-through.
Technical Leadership and Cross-Functional Partnership
- Maintain a strong working understanding of supported products, technologies, architectures, and support methodologies.
- Partner with Engineering and Product teams to address recurring issues, known defects, product gaps, and supportability concerns.
- Participate in bug triage, product release readiness, and post-incident review activities.
- Develop and maintain advanced troubleshooting playbooks, knowledge articles, enablement materials, and support documentation.
- Ensure incident learnings, root causes, workarounds, and corrective actions are documented and shared.
Continuous Improvement and Reporting
- Analyze case trends, customer feedback, and operational data to identify improvement opportunities.
- Drive improvements in case management, knowledge management, automation, support tooling, and escalation processes.
- Provide data-driven recommendations to support leadership regarding tooling, processes, training, and technical priorities.
- Support organizational change, standardization, and transformation initiatives across the technical support function.
Key Performance Indicators
- Case assignment time: Average time for Level 2 to accept ownership of escalated cases.
- Escalation resolution time and mean time to resolution: Timeliness of resolving escalated cases, excluding cases requiring sustaining engineering where appropriate.
- SLA compliance and feedback timeliness: Adherence to response, update, and resolution commitments.
- Customer satisfaction: CSAT and other approved measures for Level 2 case handling and resolution quality.
- Backlog health: Case aging, volume, priority balance, and timely customer communication.
- Escalation quality: Completeness of documentation, troubleshooting, handoffs, and defect linkage.
- Root cause analysis: Completion and quality of RCA for critical or high-impact incidents.
- Knowledge contribution: Creation, maintenance, adoption, and effectiveness of advanced articles and troubleshooting playbooks.
- Team health and capability: Quality scores, skill development, engagement, retention, and readiness.
Leadership Competencies
- Customer centricity and advocacy
- Operational excellence and accountability
- Technical judgment and structured problem solving
- Coaching and talent development
- Cross-functional collaboration and influence
- Clear escalation and stakeholder communication
- Data-driven decision making
- Change leadership and continuous improvement
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
See All 68 Technical Support Associate Jobs in New York
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Find JobsTechnical Support Associate Jobs by City in New York
Where New York roles are concentrated, by current openings.
Technical Support Associate Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Education
- Chemicals & Materials
- Electronics & Hardware
What New York Employers Look For
The qualifications that appear most often in technical support associate jobs across New York.
- Associate or bachelor's degree in information technology, computer science, or a related field
- One or more years of hands-on experience in a technical support or helpdesk role
- Proficiency in ticketing systems such as ServiceNow, Zendesk, or Jira
- Strong working knowledge of Windows and macOS operating environments
- CompTIA A+ or equivalent vendor certification preferred by most New York employers
- Clear written and verbal communication skills for both technical and non-technical audiences
Technical Support Associate Jobs in New York: Frequently Asked Questions
How do you become a technical support associate in New York?
Technical support associate roles in New York do not require a state-issued license, so the path runs through education and vendor credentials. Most employers expect at least an associate degree in information technology or a related field, and many prefer a bachelor's. Earning CompTIA A+ or a vendor certification from Microsoft or Google strengthens any application. New York City's large enterprise and financial-sector employers often post entry openings that prioritize certifications and internship experience over degree level.
Which companies hire technical support associates in New York?
Employers hiring technical support associates in New York right now include Honeywell, GE Vernova, and Indium Corporation, based on current listings on Migrate Mate as of October 2026. New York's concentration of financial institutions, healthcare networks, and enterprise technology firms means demand for technical support staff remains steady across sectors well beyond traditional tech companies.
Which New York cities have the most technical support associate jobs?
New York, New York State, and Rochester account for the largest share of technical support associate openings in New York. New York City dominates because of its dense concentration of financial services firms, media companies, and enterprise software operations, while Buffalo and Albany draw hiring from healthcare networks, state government agencies, and regional technology employers that maintain substantial internal IT and support functions.
Are there remote technical support associate jobs in New York?
Yes, and more than most support roles, because a significant portion of technical support associate work involves phone, chat, and remote desktop tools rather than on-site hardware. About 68% of technical support associate openings tied to New York are remote or hybrid as of October 2026, reflecting how widely SaaS and cloud-based environments have made location less relevant. Tier-one helpdesk and software support positions are the most consistently remote, while infrastructure and hardware roles still require on-site presence.
How can I get hired as a technical support associate in New York with little or no experience?
The most realistic entry path is completing a CompTIA A+ certification and applying to entry-level helpdesk or IT support associate roles at New York's large hospital systems, university IT departments, or financial services firms, which run structured onboarding programs for new technicians. CUNY campuses and institutions like NYU and Columbia hire student IT assistants who often move into full roles after graduation. Adjacent positions such as customer service representative or operations coordinator at technology companies also serve as common lateral entry points.
Where can I find and apply to technical support associate jobs in New York?
You can find and apply to technical support associate jobs in New York directly on Migrate Mate, which lists current openings tied to the state. Search through the roles available, identify the ones that match your background and preferred location within New York, and apply directly to the positions that fit.
See All 68 Technical Support Associate Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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