Customer Engagement Manager Jobs in New York

INTRODUCTION

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

ABOUT THE TEAM

Sana is an AI lab building superintelligence for work.

We believe organizations can accomplish their missions faster when humans can effortlessly access knowledge, automate repetitive work, and learn anything with the help of agentic AI.

As part of Workday, we are committed to building AI that augments humans.

If that’s a mission that excites you, you’re in the right place.

ABOUT THE ROLE

We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that’s a mission that excites you, you’ll be in great company as part of the Sana team in Workday.

Our Impact team is known for its adaptability, entrepreneurial spirit, and relentless pursuit of excellence, embodying our core belief that learning is the foundation of all meaningful change.

In the Impact team, we work very closely with the companies who choose Sana. Together we problem solve, design solutions and implement them to drive change. Ultimately we measure ourselves through the impact we achieve through rolling out and adopting Sana. Our challenges are to continually learn and adapt to meet the unique needs of each company and team, and implement the creative solutions that make us proud of what we have achieved. While doing so we define what the future Sana's customer success, solution engineering and deployments teams will look like. By scaling this team, we create a significant impact on how people learn, across every industry, and across the globe.

BASIC QUALIFICATIONS:

• 3-5 + years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles.
• Direct experience leading complex implementation projects in medium or large enterprises, with responsibility for scope, timeline, budget, stakeholder management, and outcomes.
• Minimum Educational Requirement Bachelor’s degree (or foreign equivalent) in Business, Management, Information Systems, Computer Science, Engineering, or a closely related field.
• A Master’s degree in a related field is preferred but not required. In lieu of a bachelor’s degree, the employer will accept an equivalent combination of education and progressively responsible experience.
• Fluency in English is mandatory; additional languages are a plus.

OTHER QUALIFICATIONS:

You will thrive in this role if you:

• Are naturally curious, always seeking to learn, and view every challenge as a growth opportunity.
• Have strong project and program management skills, with a solid track record leading complex implementations in a Professional Services or Customer Success environment.
• Are comfortable engaging with C-level and senior stakeholders, with excellent communication and presentation skills.
• Possess grit and determination, allowing you to weather setbacks and persist towards ambitious goals.
• Are driven by excellence and high standards in planning, execution, and stakeholder management.
• Embody humbleness and a collaborative mindset, always ready to learn from others and co-create solutions.
• Are deeply committed to our mission of changing the way the world learns and have a genuine passion for driving customer impact.
• Are strong at building relationships, working cross-functionally, and influencing internal and external stakeholders.
• Can manage multiple priorities and engagements in parallel, maintaining structure and clarity for all parties involved.
• Promote a positive and inclusive working environment and contribute to the culture of the Impact team.
• Have international and/or cross-cultural experience and are comfortable working with global customers.

WORKDAY PAY TRANSPARENCY STATEMENT

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.NY.New York City.Sana

Primary Location Base Pay Range: $138,200 USD - $207,200 USD

Additional US Location(s) Base Pay Range: $116,600 USD - $207,200 USD

OUR APPROACH TO FLEXIBLE WORK

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.

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