Customer Engagement Manager Jobs in Virginia
Customer Engagement Manager jobs in Virginia concentrate in technology services, federal contracting, financial services, and healthcare IT, with demand ranging from associate-level relationship roles to senior directors overseeing enterprise accounts. Northern Virginia, Richmond, and Virginia Beach are the largest hiring metros, anchored by established employers like Booz Allen Hamilton, Capital One, and Leidos that maintain significant customer success and engagement functions in the state. The most in-demand specialties are B2B account management, digital customer experience, and customer lifecycle strategy. Find a role that fits below and apply directly.
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Showing 5 of 15+ Customer Engagement Manager jobs
DESCRIPTION
You'll seek to understand each customer's and partner's mission, how they define success, and the outcomes that matter to their leadership, then design executive moments that deepen those relationships and accelerate their journey to AWS. Operating in a fast-paced, high-energy, global environment with a high degree of ambiguity, you'll coordinate senior leader participation, prepare executives for impactful conversations, manage the end-to-end logistics and follow-through, and keep each engagement moving from first touch to tangible result.
You'll also develop, implement, and iterate the processes and mechanisms that improve how we engage at the executive level, raising the bar on operational excellence and delivering a cadence of results and insights back to leadership.
Key job responsibilities
- Own strategic executive relationships. Serve as a trusted point of contact for our most strategic leaders.
- Lead executive engagements. Plan and deliver high-impact engagements, coordinating senior leaders within FDE and across AWS to maximize value and visibility.
- Build processes and mechanisms. Develop, implement, and iterate the mechanisms that improve how we engage with customers and partners, raising the bar on operational excellence.
- Drive project execution. Manage multiple concurrent projects in an ambiguous, fast-paced environment, executing plans, resolving issues, and escalating when appropriate.
- Define goals and align stakeholders. Collaborate across roles to translate mission objectives into clear project goals and measurable outcomes.
- Build and maintain relationships with key external partners and internal stakeholders, using strong written and verbal communication to influence priorities and align teams across organizations.
About the team
Our Amazon Web Services (AWS) FDE organization embeds alongside our customers and partners to co-create and deliver frontier solutions that remove constraints and accelerate their journey to AWS. We bring deep technical expertise, best practices, and the collective experience of building with customers at the leading edge, obsessing over strong outcomes and the hands-on work of turning ambitious visions into production reality.
We are seeking a highly motivated leader to build and own the Executive Engagement function for AWS FDE. As the sole owner of this function, you'll define the processes and mechanisms, drive the day-to-day work yourself, and partner directly with our most strategic leaders.
BASIC QUALIFICATIONS
- 7+ years of professional or military experience
- 7+ years of business development, partnership management, or sourcing new business experience
- Experience developing and executing on GTM strategies that are large in scope
PREFERRED QUALIFICATIONS
- Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, Cambridge - 171,000.00 - 231,300.00 USD annually
USA, NY, New York - 188,100.00 - 254,500.00 USD annually
USA, VA, Arlington - 171,000.00 - 231,300.00 USD annually
DESCRIPTION
You'll seek to understand each customer's and partner's mission, how they define success, and the outcomes that matter to their leadership, then design executive moments that deepen those relationships and accelerate their journey to AWS. Operating in a fast-paced, high-energy, global environment with a high degree of ambiguity, you'll coordinate senior leader participation, prepare executives for impactful conversations, manage the end-to-end logistics and follow-through, and keep each engagement moving from first touch to tangible result.
You'll also develop, implement, and iterate the processes and mechanisms that improve how we engage at the executive level, raising the bar on operational excellence and delivering a cadence of results and insights back to leadership.
Key job responsibilities
- Own strategic executive relationships. Serve as a trusted point of contact for our most strategic leaders.
- Lead executive engagements. Plan and deliver high-impact engagements, coordinating senior leaders within FDE and across AWS to maximize value and visibility.
- Build processes and mechanisms. Develop, implement, and iterate the mechanisms that improve how we engage with customers and partners, raising the bar on operational excellence.
- Drive project execution. Manage multiple concurrent projects in an ambiguous, fast-paced environment, executing plans, resolving issues, and escalating when appropriate.
- Define goals and align stakeholders. Collaborate across roles to translate mission objectives into clear project goals and measurable outcomes.
- Build and maintain relationships with key external partners and internal stakeholders, using strong written and verbal communication to influence priorities and align teams across organizations.
About the team
Our Amazon Web Services (AWS) FDE organization embeds alongside our customers and partners to co-create and deliver frontier solutions that remove constraints and accelerate their journey to AWS. We bring deep technical expertise, best practices, and the collective experience of building with customers at the leading edge, obsessing over strong outcomes and the hands-on work of turning ambitious visions into production reality.
We are seeking a highly motivated leader to build and own the Executive Engagement function for AWS FDE. As the sole owner of this function, you'll define the processes and mechanisms, drive the day-to-day work yourself, and partner directly with our most strategic leaders.
BASIC QUALIFICATIONS
- 7+ years of professional or military experience
- 7+ years of business development, partnership management, or sourcing new business experience
- Experience developing and executing on GTM strategies that are large in scope
PREFERRED QUALIFICATIONS
- Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, Cambridge - 171,000.00 - 231,300.00 USD annually
USA, NY, New York - 188,100.00 - 254,500.00 USD annually
USA, VA, Arlington - 171,000.00 - 231,300.00 USD annually
See All 15 Customer Engagement Manager Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find JobsCustomer Engagement Manager Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Engagement Manager Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
- Ameritech Construction12
- Target1
- Ryder System1
- Amazon Web Services1
What Virginia Employers Look For
The qualifications that appear most often in customer engagement manager jobs across Virginia.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years of experience in customer success, account management, or client relations
- Demonstrated ability to manage enterprise client portfolios and drive retention outcomes
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Experience working with cross-functional teams including sales, product, and technical support
Customer Engagement Manager Jobs in Virginia: Frequently Asked Questions
How do you become a customer engagement manager in Virginia?
Customer engagement manager is not a state-licensed role in Virginia, so there is no Virginia board exam or registration required. Most Virginia employers expect a bachelor's degree in business, marketing, communications, or a closely related field, combined with experience in customer success or account management. Certifications such as the Customer Success Association's CSM certification strengthen a candidacy, as does familiarity with federal contracting environments given how many Virginia employers serve government clients.
Which companies hire customer engagement managers in Virginia?
Virginia customer engagement manager roles are posted by Ameritech Construction, Target, and Ryder System and others right now, based on current listings on Migrate Mate as of October 2026. Northern Virginia's dense concentration of technology and defense contractors means many of these openings sit at the intersection of enterprise software and government account management.
Which Virginia cities have the most customer engagement manager jobs?
Richmond, Alexandria, and Vienna have the most customer engagement manager openings in Virginia. Northern Virginia's dominance reflects the region's headquarters density for federal IT contractors and financial services firms, while Richmond's growing fintech and health system presence drives consistent demand there, and Virginia Beach draws openings from defense and logistics employers anchored along the Hampton Roads corridor.
How can I get hired as a customer engagement manager in Virginia with little or no experience?
The most realistic entry path is moving laterally from a customer-facing role such as customer support specialist, account coordinator, or inside sales representative at a Virginia technology or financial services firm. Large Virginia employers like Capital One and Booz Allen Hamilton run rotational associate and early-career programs that place candidates into client-facing tracks. Building a portfolio of documented customer outcomes, obtaining a foundational customer success certification, and targeting associate or junior engagement manager titles at mid-size Virginia SaaS companies accelerates the transition.
Where can I find and apply to customer engagement manager jobs in Virginia?
You can find and apply to customer engagement manager jobs in Virginia on Migrate Mate, which lists current Virginia openings across industries and metro areas. Find roles that fit your experience and location preference and apply directly through each listing.
See All 15 Customer Engagement Manager Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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