Customer Engagement Manager Jobs in Massachusetts

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Join Thermo Fisher Scientific as a Business Development Manager and help grow the organization through strategic deals and partnerships. You'll identify and pursue revenue-generating opportunities while developing comprehensive licensing and business development strategies across our innovative portfolio. Working in a collaborative environment, you'll partner with cross-functional teams to evaluate market opportunities, engage with key stakeholders, and negotiate complex agreements that create value for our organization and customers. This role offers the opportunity to create meaningful impact by connecting innovative scientific solutions with customer needs across pharma, biotech, academic, and industrial segments.

Position Summary

The Customer Engagement Manager, Bioprocess Design Center (CEM) is responsible for identifying, developing, and securing customer engagements that leverage Thermo Fisher Scientific’s full Bioproduction Group portfolio. As the only site globally where customers can experience the complete BPG portfolio end-to-end, the Center showcases scalable bioreactor systems, media and buffer solutions, chromatography resins, automation technologies, and integrated bioprocess workflows.

The CEM will generate customer interest, scope opportunities, develop proposals, negotiate commercial terms, and ensure a seamless transition to the Center’s technical and operations teams. This role requires strong commercial acumen, technical understanding of bioprocessing, and the ability to clearly articulate Thermo Fisher’s differentiated value proposition.

Key Responsibilities

Opportunity Qualification & Proposal Leadership:

• Drive customer discovery to understand technical needs.
• Create project scopes and tailored proposals aligned with customer objectives.
• Lead negotiation of proposal terms and commercial agreements.

Customer Insights & Market Awareness:

• Collaborate with customers and commercial partners to understand needs and competitive dynamics.
• Capture and communicate customer insights to internal teams.

Cross-Functional Collaboration:

• Work with scientific, engineering, and operational teams to ensure seamless customer experiences.
• Coordinate resources for visits, demonstrations, and workshops.

Portfolio Expertise & Value Communication:

• Maintain strong working knowledge of the full BPG portfolio.
• Clearly articulate Thermo Fisher's integrated value proposition.

Sales Execution & Performance Tracking:

• Achieve annual engagement and revenue objectives.
• Manage opportunity tracking and forecasting.

Business Development & Lead Generation:

• Develop and execute strategies to attract new customers to engage with the Bioprocess Design Center.
• Partner with global commercial teams to support strategic customer opportunities and pre-sales technical discussions.
• Represent the Center at select industry events and conferences to generate interest and cultivate new business opportunities.

REQUIREMENTS

• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in business development, licensing, or strategic partnership experience in life sciences/biotech industry
• Preferred Fields of Study: business, life sciences, engineering, or related field
• Professional certifications in business development, project management, or related areas advantageous
• Demonstrated success in identifying, evaluating and completing complex business deals
• Strong understanding of scientific/technical concepts and ability to translate into business opportunities
• Excellent analytical skills for market assessment, financial modeling, and strategic planning

SKILLS & ABILITIES:

• Strong communication and presentation abilities for engaging with senior stakeholders
• Effective negotiation and relationship-building capabilities across internal/external partnerships
• Experience managing projects in collaborative organizations with multiple stakeholders
• Proficiency with CRM systems, business analytics tools, and Microsoft Office suite
• Ability to travel up to 25% as required for customer/partner meetings
• Bilingual language skills valuable
• Strategic mindset with strong business acumen
• History of meeting or exceeding revenue and business development targets
• Collaborative approach with ability to influence and build consensus

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $103,100.00–$154,700.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards