Customer Engagement Manager Jobs in Texas
Customer Engagement Manager jobs in Texas are in strong demand, concentrated in technology, financial services, retail, and healthcare sectors, with openings at every level from associate customer engagement manager through senior and director-level roles. The most active hiring metros are Dallas-Fort Worth, Houston, and Austin, where major employers such as AT&T, Dell Technologies, and JPMorgan Chase maintain large operations and regularly staff these positions. Demand is highest for specialists in B2B client success, SaaS platform onboarding, and omnichannel retention strategy. Find a role that fits below and apply directly.
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Showing 5 of 13+ Customer Engagement Manager jobs
Position Objective
As an integral member of our Business Development/Contact Center Team, you will manage several outbound campaigns, foster customer relationships, and coordinate appointments that generates revenue for AutoNation's service departments. This position represents an exceptional opportunity to make a meaningful impact enhancing our customers' AutoNation experience.
We seek highly skilled, detail-oriented sales driven Outbound BDC Agent with a strong commitment to customer service and being solution based oriented to join our dynamic team. In this role, you will play a pivotal part in ensuring the seamless and efficient scheduling of service appointments, through outbound campaign efforts, for our valued customers.
The Outbound BDC Agent role is vital in ensuring our customers receive timely communication regarding upcoming reservations, missed reservations, recalls, recommended services and promotions, helping to maintain their vehicles in top condition. If you are an organized individual with excellent communication and customer service skills who thrive in a sales driven environment, we want to hear from you!
Critical Success Behaviors
- Drive business for AutoNation by delivering a peerless customer experience by performing numerous outbound tasks (outbound calls, texts, emails) in a prompt, polite, professional manner, addressing inquiries and scheduling appointments efficiently and effectively.
- Goal oriented and self motivated
- Provide exceptional customer service through inbound and outbound dialing.
- Express empathy with guest concerns and demonstrate excellent problem-solving skills.
- Display resourcefulness and creativity in finding solutions or alternatives for customers, ensuring their satisfaction.
- Stay up to date with product knowledge and service offerings to empower customers with the correct information.
- Work collaboratively with our Service Departments and internal partners to deliver a peerless customer experience.
- Thrive in a fast-paced high call volume environment while maintaining consistent quality performance.
- Maintain Key Performance Indicator performance according to set performance standards.
- Professional appearance
Qualifications
The ideal candidate would typically have:
- High School Diploma or Equivalent. (Associate degree preferred).
- One year certificate from college or technical school, or three to six months related experience and/or training, or an equivalent combination of education and experience.
- Past sales experience a plus.
- Knowledge of automotive services or industry experience is a plus.
- Previous customer service experience, preferably in an outbound call center environment.
The ideal candidate must have:
- Track record of delivering outstanding customer service, particularly in roles related to outbound scheduling or appointment coordination.
- Proficiency in reading, writing, and the comprehension of written instructions and information.
- Proficiency in using computer systems, CRM/call center technology, and scheduling software.
- Exceptional communication skills, both written and verbal.
- Strong interpersonal skills.
- Outstanding organizational skills and the ability to manage multiple tasks with meticulous attention to detail.
- Flexibility to work varying shifts, including weekends and evenings, as needed.
- A collaborative team player with a deep commitment to delivering unparalleled service.
Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
Position Objective
As an integral member of our Business Development/Contact Center Team, you will manage several outbound campaigns, foster customer relationships, and coordinate appointments that generates revenue for AutoNation's service departments. This position represents an exceptional opportunity to make a meaningful impact enhancing our customers' AutoNation experience.
We seek highly skilled, detail-oriented sales driven Outbound BDC Agent with a strong commitment to customer service and being solution based oriented to join our dynamic team. In this role, you will play a pivotal part in ensuring the seamless and efficient scheduling of service appointments, through outbound campaign efforts, for our valued customers.
The Outbound BDC Agent role is vital in ensuring our customers receive timely communication regarding upcoming reservations, missed reservations, recalls, recommended services and promotions, helping to maintain their vehicles in top condition. If you are an organized individual with excellent communication and customer service skills who thrive in a sales driven environment, we want to hear from you!
Critical Success Behaviors
- Drive business for AutoNation by delivering a peerless customer experience by performing numerous outbound tasks (outbound calls, texts, emails) in a prompt, polite, professional manner, addressing inquiries and scheduling appointments efficiently and effectively.
- Goal oriented and self motivated
- Provide exceptional customer service through inbound and outbound dialing.
- Express empathy with guest concerns and demonstrate excellent problem-solving skills.
- Display resourcefulness and creativity in finding solutions or alternatives for customers, ensuring their satisfaction.
- Stay up to date with product knowledge and service offerings to empower customers with the correct information.
- Work collaboratively with our Service Departments and internal partners to deliver a peerless customer experience.
- Thrive in a fast-paced high call volume environment while maintaining consistent quality performance.
- Maintain Key Performance Indicator performance according to set performance standards.
- Professional appearance
Qualifications
The ideal candidate would typically have:
- High School Diploma or Equivalent. (Associate degree preferred).
- One year certificate from college or technical school, or three to six months related experience and/or training, or an equivalent combination of education and experience.
- Past sales experience a plus.
- Knowledge of automotive services or industry experience is a plus.
- Previous customer service experience, preferably in an outbound call center environment.
The ideal candidate must have:
- Track record of delivering outstanding customer service, particularly in roles related to outbound scheduling or appointment coordination.
- Proficiency in reading, writing, and the comprehension of written instructions and information.
- Proficiency in using computer systems, CRM/call center technology, and scheduling software.
- Exceptional communication skills, both written and verbal.
- Strong interpersonal skills.
- Outstanding organizational skills and the ability to manage multiple tasks with meticulous attention to detail.
- Flexibility to work varying shifts, including weekends and evenings, as needed.
- A collaborative team player with a deep commitment to delivering unparalleled service.
Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
See All 13 Customer Engagement Manager Jobs in Texas
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Find JobsCustomer Engagement Manager Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Engagement Manager Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
What Texas Employers Look For
The qualifications that appear most often in customer engagement manager jobs across Texas.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years of experience in customer success, account management, or CX roles
- Demonstrated ability to manage and grow a book of client accounts
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong cross-functional collaboration skills with sales, product, and support teams
- Experience using data and customer health metrics to drive retention decisions
Customer Engagement Manager Jobs in Texas: Frequently Asked Questions
How do you become a customer engagement manager in Texas?
Most Texas employers expect a bachelor's degree in business, marketing, or communications alongside direct experience in customer-facing roles such as account management or customer success. There is no state-issued license required to work in this role in Texas. Building experience in CRM tools like Salesforce, earning a Customer Success Association certification, and progressing through support or account coordinator roles at Texas-based tech or financial firms are the most common paths into the position.
Which companies hire customer engagement managers in Texas?
Employers hiring customer engagement managers in Texas right now include JLL, KLA, and Google, based on current listings on Migrate Mate as of August 2026. Texas's concentration of technology companies, large financial institutions, and major retail and healthcare headquarters means consistent year-round demand for this role across the state.
Which Texas cities have the most customer engagement manager jobs?
Austin, Dallas, and Houston have the most customer engagement manager openings in Texas. Dallas-Fort Worth leads because of its dense concentration of corporate headquarters in finance, telecom, and technology, while Houston's energy and healthcare sectors and Austin's fast-growing SaaS and tech ecosystem each generate strong ongoing demand for the role.
Are there remote customer engagement manager jobs in Texas?
Yes, and more than most fields. Customer engagement manager work is largely desk-based and communication-driven, which makes it well suited to remote arrangements. About 33% of customer engagement manager openings tied to Texas are remote or hybrid as of August 2026. Client success and onboarding-focused roles tend to be the most remote-eligible, while positions tied to on-site enterprise accounts or field-based relationship management are more likely to require in-person presence.
How can I get hired as a customer engagement manager in Texas with little or no experience?
The most realistic entry path is moving into the role from a customer support, inside sales, or account coordinator position at a Texas-based technology or financial services company. Large Texas employers such as Dell Technologies, AT&T, and regional SaaS firms regularly hire for associate customer success or client onboarding roles that feed into customer engagement manager tracks. Completing a Customer Success Association certification or building a portfolio showing measurable client outcomes gives candidates a clear edge when applying without direct management experience.
Where can I find and apply to customer engagement manager jobs in Texas?
You can find and apply to customer engagement manager jobs in Texas on Migrate Mate, which lists current Texas openings across Dallas-Fort Worth, Houston, Austin, and other markets in the state. Find roles that fit your experience and apply directly to the ones that match.
See All 13 Customer Engagement Manager Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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