Customer Engagement Manager Jobs in Texas
Customer Engagement Manager jobs in Texas are in strong demand, concentrated in technology, financial services, retail, and healthcare sectors, with openings at every level from associate customer engagement manager through senior and director-level roles. The most active hiring metros are Dallas-Fort Worth, Houston, and Austin, where major employers such as AT&T, Dell Technologies, and JPMorgan Chase maintain large operations and regularly staff these positions. Demand is highest for specialists in B2B client success, SaaS platform onboarding, and omnichannel retention strategy. Find a role that fits below and apply directly.
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Showing 5 of 8+ Customer Engagement Manager jobs
SUMMARY
Job Description: The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).
ESSENTIAL FUNCTIONS
- Attain or exceed assigned sales quotas and profit targets.
- Maintain regular and consistent in person and virtual contact with customers to meet customer requirements.
- Develop a sales penetration plan to expand Ryder’s wallet share.
- Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss.
- Present Ryder services and capabilities.
- Develop relationships with all customer buying influencers.
- Develop complete understanding of customers’ business, goals, and objectives.
- Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate.
- Serve as facilitator between customers and Ryder departments or Ryder vendors.
- Ensure contracted services are delivered to customers.
- Orchestrate the development of a productive working relationship with the customer.
- Maintain appropriate customer contact.
- Understand and manage customer satisfaction perception.
- Conduct regularly scheduled customer reviews.
- Monitor VOC results by account.
- Develop knowledge base of competitive alternatives and identify share of wallet opportunities.
- Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio.
- Update CRM with relevant account specific details and interactions.
- Proactively anticipate problems through continuous dialogue with customer & Ryder staff.
- Supply customer with information regarding operational performance.
- Learn customers business & Operations.
- Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
- Training and improvement of sales skills, industry knowledge and personal growth needs.
ADDITIONAL RESPONSIBILITIES
- Performs other duties as assigned.
SKILLS AND ABILITIES
- Sales skills, Required
- Account Management skills, Required
- Negotiation skills, Required
- Contractual leasing, Required
- Pricing, Required
QUALIFICATIONS
- Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
- 2 years or more experience providing service to customers, Required
- 2 years or more experience selling to customers, Required
TRAVEL
Yes, Greater than 60%
JOB CATEGORY
Outside Sales
COMPENSATION INFORMATION
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type Salaried
Minimum Pay Range $55,000
Maximum Pay Range $60,000
BENEFITS INFORMATION
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
IMPORTANT NOTE
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
SECURITY NOTICE FOR APPLICANTS
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
CURRENT EMPLOYEES
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
SUMMARY
Job Description: The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).
ESSENTIAL FUNCTIONS
- Attain or exceed assigned sales quotas and profit targets.
- Maintain regular and consistent in person and virtual contact with customers to meet customer requirements.
- Develop a sales penetration plan to expand Ryder’s wallet share.
- Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss.
- Present Ryder services and capabilities.
- Develop relationships with all customer buying influencers.
- Develop complete understanding of customers’ business, goals, and objectives.
- Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate.
- Serve as facilitator between customers and Ryder departments or Ryder vendors.
- Ensure contracted services are delivered to customers.
- Orchestrate the development of a productive working relationship with the customer.
- Maintain appropriate customer contact.
- Understand and manage customer satisfaction perception.
- Conduct regularly scheduled customer reviews.
- Monitor VOC results by account.
- Develop knowledge base of competitive alternatives and identify share of wallet opportunities.
- Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio.
- Update CRM with relevant account specific details and interactions.
- Proactively anticipate problems through continuous dialogue with customer & Ryder staff.
- Supply customer with information regarding operational performance.
- Learn customers business & Operations.
- Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
- Training and improvement of sales skills, industry knowledge and personal growth needs.
ADDITIONAL RESPONSIBILITIES
- Performs other duties as assigned.
SKILLS AND ABILITIES
- Sales skills, Required
- Account Management skills, Required
- Negotiation skills, Required
- Contractual leasing, Required
- Pricing, Required
QUALIFICATIONS
- Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
- 2 years or more experience providing service to customers, Required
- 2 years or more experience selling to customers, Required
TRAVEL
Yes, Greater than 60%
JOB CATEGORY
Outside Sales
COMPENSATION INFORMATION
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type Salaried
Minimum Pay Range $55,000
Maximum Pay Range $60,000
BENEFITS INFORMATION
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
IMPORTANT NOTE
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
SECURITY NOTICE FOR APPLICANTS
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
CURRENT EMPLOYEES
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
See All 8 Customer Engagement Manager Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsCustomer Engagement Manager Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Engagement Manager Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- Capgemini1
- HP1
- PayPal1
- Quest Global1
- Ryder System1
Top Industries Hiring
- Technology & Software2
- Banking & Financial Services1
- Electronics & Hardware1
- Government & Public Sector1
- Healthcare & Medical Services1
What Texas Employers Look For
The qualifications that appear most often in customer engagement manager jobs across Texas.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years of experience in customer success, account management, or CX roles
- Demonstrated ability to manage and grow a book of client accounts
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong cross-functional collaboration skills with sales, product, and support teams
- Experience using data and customer health metrics to drive retention decisions
Customer Engagement Manager Jobs in Texas: Frequently Asked Questions
How do you become a customer engagement manager in Texas?
Most Texas employers expect a bachelor's degree in business, marketing, or communications alongside direct experience in customer-facing roles such as account management or customer success. There is no state-issued license required to work in this role in Texas. Building experience in CRM tools like Salesforce, earning a Customer Success Association certification, and progressing through support or account coordinator roles at Texas-based tech or financial firms are the most common paths into the position.
Which companies hire customer engagement managers in Texas?
Employers hiring customer engagement managers in Texas right now include Capgemini, HP, and PayPal, based on current listings on Migrate Mate as of June 2026. Texas's concentration of technology companies, large financial institutions, and major retail and healthcare headquarters means consistent year-round demand for this role across the state.
Which Texas cities have the most customer engagement manager jobs?
Austin, Houston, and Grapevine have the most customer engagement manager openings in Texas. Dallas-Fort Worth leads because of its dense concentration of corporate headquarters in finance, telecom, and technology, while Houston's energy and healthcare sectors and Austin's fast-growing SaaS and tech ecosystem each generate strong ongoing demand for the role.
Are there remote customer engagement manager jobs in Texas?
Yes, and more than most fields. Customer engagement manager work is largely desk-based and communication-driven, which makes it well suited to remote arrangements. About 50% of customer engagement manager openings tied to Texas are remote or hybrid as of June 2026. Client success and onboarding-focused roles tend to be the most remote-eligible, while positions tied to on-site enterprise accounts or field-based relationship management are more likely to require in-person presence.
How can I get hired as a customer engagement manager in Texas with little or no experience?
The most realistic entry path is moving into the role from a customer support, inside sales, or account coordinator position at a Texas-based technology or financial services company. Large Texas employers such as Dell Technologies, AT&T, and regional SaaS firms regularly hire for associate customer success or client onboarding roles that feed into customer engagement manager tracks. Completing a Customer Success Association certification or building a portfolio showing measurable client outcomes gives candidates a clear edge when applying without direct management experience.
Where can I find and apply to customer engagement manager jobs in Texas?
You can find and apply to customer engagement manager jobs in Texas on Migrate Mate, which lists current Texas openings across Dallas-Fort Worth, Houston, Austin, and other markets in the state. Find roles that fit your experience and apply directly to the ones that match.
See All 8 Customer Engagement Manager Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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