Customer Engagement Manager Jobs in Pennsylvania
Customer Engagement Manager jobs in Pennsylvania are active across financial services, healthcare, retail, and technology, with openings at every level from entry-level coordinator to senior director of customer success. Philadelphia and Pittsburgh anchor most of the hiring, with a secondary market in the Lehigh Valley, and major employers including Comcast, Independence Blue Cross, and PNC Bank maintain consistent demand for professionals who can build and retain customer relationships. The most in-demand specialties in Pennsylvania are customer success management, loyalty program oversight, and omnichannel engagement strategy. Find a role that fits below and apply directly.
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Showing 5 of 13+ Customer Engagement Manager jobs
This is a hybrid position requiring the team member to be onsite for a minimum of 3 days per week.
No relocation is provided for this opportunity
Who We Are:
At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
Essential Duties and Responsibilities
- Providing differentiating service for Strategic Accounts, owning our customers journey
- Aligning with Global counterparts to create one global customer experience
- Serving as SPOC for all customer relationship matters within the assigned accounts
- Identifying key customer stakeholders and develop strategies to build trusted advisor relationships with them
- Maintaining a regular interaction with assigned accounts to proactively identify potential issues and additional potential opportunities
- Champion for Customer Experience Improvement in close cooperation with Digital Customer Experience unit
- Sustaining a sense of urgency across the organization to solve customer issues
- Customer Satisfaction, as measured by NPS (Net Promoter Score)
- Handling daily customer interactions professionally and patiently by phone and email
- Working closely with Technical Customer Support and Sales Account Managers including participation in business reviews, customer specific projects, supply chain meetings etc
- Informing customers of interruptions to order schedule and review next best outcome together
- Assisting in providing reporting to customer: open order schedules, forecast, lead time reports, and sales history, following up on transport queries, Track and Trace
- Managing deviation agreements
- Assisting in resolving invoicing discrepancies with internal AR, supporting the Dunning process
- Process owner for Customer Dialogue whilst still maintaining common sense approach to simple tasks
- Performs other duties as assigned
Education
- High School Diploma GED, vocational training (apprenticeship) or appropriate professional experience is required
Work Experience
- Knowledge or experience with ERP tools like SAP with Sales and Distribution required and
- Minimum 3 years of experience in client services or customer service required and
- Minimum 2 years’ direct experience in customer interaction roles preferred
Preferred Knowledge, Skills and Abilities
- Working knowledge of MS Office or the willingness to learn it quickly
- Ability to deliver great customer experience and to be invigorated by constant personal interaction
- Strong communication skills
- Strong people skills – approachable, good listener, empathetic
- Strong learning capacity
- Ability to work independently in global environment
- Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
- Able to comply with the company’s safety and quality policies at all times #LI-J1 #LI-Hybird
Travel Requirements
Physical Requirements
Additional Requirements
- Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
- Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures
- Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of related activities
- Position operates in a professional office environment. May stand or sit for extended periods of time
- Read and interpret data, information and documents
- Must maintain the ability to work well with others in a variety of situations
- Must be able to multi-task, work under time constraints, problem solve, and prioritize
- Ability to make independent and sound judgments
- Observe and interpret situations, analyze and solve problems
What We Offer
West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.
Nearest Major Market: Philadelphia
This is a hybrid position requiring the team member to be onsite for a minimum of 3 days per week.
No relocation is provided for this opportunity
Who We Are:
At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
Essential Duties and Responsibilities
- Providing differentiating service for Strategic Accounts, owning our customers journey
- Aligning with Global counterparts to create one global customer experience
- Serving as SPOC for all customer relationship matters within the assigned accounts
- Identifying key customer stakeholders and develop strategies to build trusted advisor relationships with them
- Maintaining a regular interaction with assigned accounts to proactively identify potential issues and additional potential opportunities
- Champion for Customer Experience Improvement in close cooperation with Digital Customer Experience unit
- Sustaining a sense of urgency across the organization to solve customer issues
- Customer Satisfaction, as measured by NPS (Net Promoter Score)
- Handling daily customer interactions professionally and patiently by phone and email
- Working closely with Technical Customer Support and Sales Account Managers including participation in business reviews, customer specific projects, supply chain meetings etc
- Informing customers of interruptions to order schedule and review next best outcome together
- Assisting in providing reporting to customer: open order schedules, forecast, lead time reports, and sales history, following up on transport queries, Track and Trace
- Managing deviation agreements
- Assisting in resolving invoicing discrepancies with internal AR, supporting the Dunning process
- Process owner for Customer Dialogue whilst still maintaining common sense approach to simple tasks
- Performs other duties as assigned
Education
- High School Diploma GED, vocational training (apprenticeship) or appropriate professional experience is required
Work Experience
- Knowledge or experience with ERP tools like SAP with Sales and Distribution required and
- Minimum 3 years of experience in client services or customer service required and
- Minimum 2 years’ direct experience in customer interaction roles preferred
Preferred Knowledge, Skills and Abilities
- Working knowledge of MS Office or the willingness to learn it quickly
- Ability to deliver great customer experience and to be invigorated by constant personal interaction
- Strong communication skills
- Strong people skills – approachable, good listener, empathetic
- Strong learning capacity
- Ability to work independently in global environment
- Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
- Able to comply with the company’s safety and quality policies at all times #LI-J1 #LI-Hybird
Travel Requirements
Physical Requirements
Additional Requirements
- Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
- Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures
- Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of related activities
- Position operates in a professional office environment. May stand or sit for extended periods of time
- Read and interpret data, information and documents
- Must maintain the ability to work well with others in a variety of situations
- Must be able to multi-task, work under time constraints, problem solve, and prioritize
- Ability to make independent and sound judgments
- Observe and interpret situations, analyze and solve problems
What We Offer
West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.
Nearest Major Market: Philadelphia
See All 13 Customer Engagement Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find JobsCustomer Engagement Manager Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Customer Engagement Manager Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
What Pennsylvania Employers Look For
The qualifications that appear most often in customer engagement manager jobs across Pennsylvania.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years of customer-facing account management or customer success experience
- Demonstrated ability to manage customer lifecycle programs and improve retention metrics
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics
- Strong cross-functional collaboration skills with sales, product, and operations teams
- Experience analyzing customer data to develop engagement strategies and report on outcomes
Customer Engagement Manager Jobs in Pennsylvania: Frequently Asked Questions
How do you become a customer engagement manager in Pennsylvania?
Most customer engagement manager roles in Pennsylvania require a bachelor's degree in business, marketing, or communications combined with progressive customer-facing experience. Pennsylvania does not issue a state license for this role. Employers in the Philadelphia and Pittsburgh markets typically expect candidates to have hands-on experience with CRM tools and a background in account management, customer success, or a related discipline before moving into a management position.
Which companies hire customer engagement managers in Pennsylvania?
Employers hiring customer engagement managers in Pennsylvania right now include Ryder System, TJ Maxx, and SKF, based on current listings on Migrate Mate as of October 2026. Pennsylvania's concentration of financial services firms, large health systems, and media and telecommunications companies means demand for this role is spread across several distinct industries rather than a single sector.
Which Pennsylvania cities have the most customer engagement manager jobs?
Exton, Parkesburg, and Erie have the most customer engagement manager openings in Pennsylvania. Philadelphia drives the largest share of postings because of its dense concentration of financial services firms, insurance companies, and corporate headquarters, while Pittsburgh's growing technology and healthcare sectors pull in strong secondary demand, and the Lehigh Valley attracts openings tied to its logistics and healthcare employers.
Are there remote customer engagement manager jobs in Pennsylvania?
Yes, and more than many fields, because customer engagement management is primarily a desk-based, communication-driven role that translates well to remote work. About 67% of customer engagement manager openings tied to Pennsylvania are remote or hybrid as of October 2026, reflecting how broadly employers have adopted flexible arrangements for this function. The parts of the role most likely to stay remote are digital program management, data reporting, and customer communications strategy.
How can I get hired as a customer engagement manager in Pennsylvania with little or no experience?
The most realistic entry path is moving into the role from an adjacent position such as customer service representative, account coordinator, or marketing associate at a Pennsylvania employer. Large Philadelphia-area companies including health insurers and financial institutions regularly hire associate customer success specialists or retention coordinators as stepping-stone roles. Building experience with a CRM platform and completing a recognized customer success certification strengthens applications considerably when formal management experience is limited.
Where can I find and apply to customer engagement manager jobs in Pennsylvania?
You can find and apply to customer engagement manager jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings across industries and experience levels. Find roles that fit your background and apply directly to the ones that interest you.
See All 13 Customer Engagement Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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