Service Technician Jobs in Albuquerque, NM
Service Technician jobs in Albuquerque concentrate in the North I-25 corridor, the Southeast Heights industrial zone, and the Westside commercial districts, with strong demand from employers across HVAC, medical equipment, and industrial machinery. Employers hiring right now include RK, StrongBuilt Plumbing & Air, and ABB. Scan the live roles below and apply to whichever ones fit.
Find Service Technician JobsOverview
Open roles33
Top employerRK
Work type78% On-site
Top credentialHigh school diploma or GED
Companies hiring31
Showing 5 of 33+ Service Technician jobs
Service Desk Technician
We won't show you this job again
Added 2d ago
Edgewater Federal Solutions
Service Desk Technician
Albuquerque, New Mexico
Added 2d ago
Electromechanical Field Service Technician [FST - Albuquerque]
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Added 2d ago
DOC Maintenance
Electromechanical Field Service Technician [FST - Albuquerque]
Albuquerque, New Mexico
Added 2d ago
Field Service Technician
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Added 2d ago
Toshiba Global Commerce Solutions
Field Service Technician
Albuquerque, New Mexico
Added 2d ago
Sales and Service Technician
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Added 2d ago
Firestone Complete Auto Care
Sales and Service Technician
Albuquerque, New Mexico
Added 2d ago
HVAC Service Technician
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Added 3d ago
StrongBuilt Plumbing & Air
HVAC Service Technician
Albuquerque, New Mexico
Added 3d ago
Added 2d ago
Service Desk Technician
Edgewater Federal Solutions·Albuquerque, New Mexico
Job functions:
Hybrid
ITIL Certification
11-50 employees
Job Description
Overview:
The service desk consist of a centralized service desk and related roles tied to user support with IT services and systems. The centralized service desk is the entry point and owner of first tiers of support (Based on Information Technology Infrastructure Library's definition of tiers). Requests are received via phone calls, emails, chats, and web submittals. The service desk is responsible for (1) delivering remote IT support (2) creating, maintaining, and using knowledge articles and (3) performing basic troubleshooting to resolve, capture, report, or route incidents and requests.
Responsibilities:
Examples of Relevant Certifications:
About Us:
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.
Edgewater Federal Solutions is seeking a Help Desk Specialist to support the IT program at a major national laboratory.
The service desk consist of a centralized service desk and related roles tied to user support with IT services and systems. The centralized service desk is the entry point and owner of first tiers of support (Based on Information Technology Infrastructure Library's definition of tiers). Requests are received via phone calls, emails, chats, and web submittals. The service desk is responsible for (1) delivering remote IT support (2) creating, maintaining, and using knowledge articles and (3) performing basic troubleshooting to resolve, capture, report, or route incidents and requests.
Responsibilities:
- The responsibility of a Help Desk Specialist is to provide in-depth procedural & technical computer end-user support with the highest level of customer satisfaction.
- Support will be provided using inbound phone calls, inbound chat, inbound & outbound email, instant messaging or other tools as assigned & available.
- In some cases, the Specialist will dispatch service requests & escalate issues to appropriate points of contact defined within the support organization.
- The technician will be capable & effective in promoting internal education.
- Resolve basic issues remotely that have been reported by the customer.
- Upon completing additional training, you will move to resolve more complex issues.
- Provide comprehensive Phone & Chat Support for the efficient resolution of incidents & requests of end-users.
- Partner with other IT teams in the development, testing & implementation of commercially & internally developed solutions
- Upon completing additional training, assist in various scopes of the Service Desk as needed by the business.
- Resolve more complex hardware & software problems utilizing this additional training & expertise.
- Assist the IT Field Techs & cross-functional teams, in the resolution of IT related issues for all supported platforms.
- Efficiently & accurately identify the customer’s specific information.
- Appropriately document all required information into the ticketing system & the knowledgebase.
- Resolve service requests or issues as appropriate on the first point of contact or within the specified timeline.
- Meet required productivity expectations, including Service Center metrics.
- Route & Dispatch the service request to the appropriate IT support group or next level Tech, for resolution, if the problem cannot be handled within defined time constraints.
- Maintain & contribute to the in-house knowledgebase; Analyze content of resolved tickets & promote information to knowledgebase articles as appropriate, while keeping knowledgebase articles current.
- Possess the capacity to work independently & effectively while maintaining positive productivity levels.
- Maintain a positive relationship with fellow peers, cross functional teams & leadership.
- Participate in After-Hours Support rotations, as needed (on call).
- Other duties assigned as necessary.
- HS Diploma and a minimum 1 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
- Must be US Citizen
- Ability to obtain & maintain a U.S. Dept. of Energy Clearance
Required:
- Related experience may be substituted for relevant education and vice versa.
- Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
- 6 months of customer help desk experience
- Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer). Ability to type 35 WPM
Desired:
- Experience in the current customer environment
- Associates Degree or bachelor’s degree in information technology, or related discipline.
- Experience with ServiceNow.
- Experience with KCS methodology.
- Any additional requirements determined by the Service Manager.
- Ability to type 50+ WPM
- Telecommuting, or hybrid work, will be considered on a case by case basis at the discretion of the service manager
Examples of Relevant Certifications:
A+, NET+, ACMT, Microsoft Fundamentals, etc., ITIL v4 Foundations Certification, KCS Foundations, CompTia Certifications, ACSP or JAMF Certs
About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.
Edgewater Federal Solutions
Service Desk Technician
Albuquerque, New Mexico
Added 2d ago11-50 employees
Job functions:
Hybrid
ITIL Certification
Job Description
Overview:
The service desk consist of a centralized service desk and related roles tied to user support with IT services and systems. The centralized service desk is the entry point and owner of first tiers of support (Based on Information Technology Infrastructure Library's definition of tiers). Requests are received via phone calls, emails, chats, and web submittals. The service desk is responsible for (1) delivering remote IT support (2) creating, maintaining, and using knowledge articles and (3) performing basic troubleshooting to resolve, capture, report, or route incidents and requests.
Responsibilities:
Examples of Relevant Certifications:
About Us:
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.
Edgewater Federal Solutions is seeking a Help Desk Specialist to support the IT program at a major national laboratory.
The service desk consist of a centralized service desk and related roles tied to user support with IT services and systems. The centralized service desk is the entry point and owner of first tiers of support (Based on Information Technology Infrastructure Library's definition of tiers). Requests are received via phone calls, emails, chats, and web submittals. The service desk is responsible for (1) delivering remote IT support (2) creating, maintaining, and using knowledge articles and (3) performing basic troubleshooting to resolve, capture, report, or route incidents and requests.
Responsibilities:
- The responsibility of a Help Desk Specialist is to provide in-depth procedural & technical computer end-user support with the highest level of customer satisfaction.
- Support will be provided using inbound phone calls, inbound chat, inbound & outbound email, instant messaging or other tools as assigned & available.
- In some cases, the Specialist will dispatch service requests & escalate issues to appropriate points of contact defined within the support organization.
- The technician will be capable & effective in promoting internal education.
- Resolve basic issues remotely that have been reported by the customer.
- Upon completing additional training, you will move to resolve more complex issues.
- Provide comprehensive Phone & Chat Support for the efficient resolution of incidents & requests of end-users.
- Partner with other IT teams in the development, testing & implementation of commercially & internally developed solutions
- Upon completing additional training, assist in various scopes of the Service Desk as needed by the business.
- Resolve more complex hardware & software problems utilizing this additional training & expertise.
- Assist the IT Field Techs & cross-functional teams, in the resolution of IT related issues for all supported platforms.
- Efficiently & accurately identify the customer’s specific information.
- Appropriately document all required information into the ticketing system & the knowledgebase.
- Resolve service requests or issues as appropriate on the first point of contact or within the specified timeline.
- Meet required productivity expectations, including Service Center metrics.
- Route & Dispatch the service request to the appropriate IT support group or next level Tech, for resolution, if the problem cannot be handled within defined time constraints.
- Maintain & contribute to the in-house knowledgebase; Analyze content of resolved tickets & promote information to knowledgebase articles as appropriate, while keeping knowledgebase articles current.
- Possess the capacity to work independently & effectively while maintaining positive productivity levels.
- Maintain a positive relationship with fellow peers, cross functional teams & leadership.
- Participate in After-Hours Support rotations, as needed (on call).
- Other duties assigned as necessary.
- HS Diploma and a minimum 1 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
- Must be US Citizen
- Ability to obtain & maintain a U.S. Dept. of Energy Clearance
Required:
- Related experience may be substituted for relevant education and vice versa.
- Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
- 6 months of customer help desk experience
- Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer). Ability to type 35 WPM
Desired:
- Experience in the current customer environment
- Associates Degree or bachelor’s degree in information technology, or related discipline.
- Experience with ServiceNow.
- Experience with KCS methodology.
- Any additional requirements determined by the Service Manager.
- Ability to type 50+ WPM
- Telecommuting, or hybrid work, will be considered on a case by case basis at the discretion of the service manager
Examples of Relevant Certifications:
A+, NET+, ACMT, Microsoft Fundamentals, etc., ITIL v4 Foundations Certification, KCS Foundations, CompTia Certifications, ACSP or JAMF Certs
About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.
See All 33 Service Technician Jobs in Albuquerque
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Find Service Technician JobsService Technician Job Market in Albuquerque
Who's Hiring
Top Industries Hiring
- Manufacturing
- Electronics & Hardware
- Construction & Real Estate
Service Technician Jobs in Albuquerque: Frequently Asked Questions
How do I get a service technician job in Albuquerque?
The strongest hiring in Albuquerque comes from HVAC and refrigeration contractors, biomedical equipment companies serving the city's hospital network, and defense-adjacent facilities maintenance shops near Kirtland Air Force Base. Jobs cluster along the North I-25 corridor and in the Southeast Heights industrial area. Candidates with hands-on diagnostic experience, EPA 608 certification for refrigerant work, or any biomedical equipment credentials move to the top of the shortlist in this market.
Which companies hire service technicians in Albuquerque?
Employers hiring service technicians in Albuquerque right now include RK, StrongBuilt Plumbing & Air, and ABB, based on current listings on Migrate Mate as of July 2026. The local employer mix runs from regional HVAC contractors and independent medical equipment dealers to national facilities management firms with Albuquerque service territories.
Are there remote service technician jobs in Albuquerque?
Yes, though most service technician roles are hands-on and require an on-site presence, so fully remote openings are limited. About 22% of service technician openings tied to Albuquerque are remote or hybrid as of July 2026, weighted toward the city's tech-support and field coordination roles rather than physical repair work. Dispatch coordination and technical support specialist positions within Albuquerque's telecom and IT services sector are the most likely to offer remote or hybrid schedules.
How can I get a service technician job in Albuquerque with little or no experience?
The most realistic entry path in Albuquerque is through entry-level helper or apprentice roles at local HVAC and plumbing contractors, where employers routinely hire with no prior experience and train on the job. Central New Mexico Community College's trades programs place graduates directly with Albuquerque-area employers, giving completers a concrete credential even before full field experience. Retail chains with on-site repair departments and property management companies in the Northeast Heights are also reliable first-job options that move candidates toward independent field work within a year or two.
Which industries hire the most service technicians in Albuquerque?
The sectors hiring the most service technicians in Albuquerque are Manufacturing, Electronics & Hardware, and Construction & Real Estate, based on current listings on Migrate Mate as of July 2026. Albuquerque's large military and federal government presence, the University of New Mexico Health Sciences campus, and a growing renewable energy installation base all create sustained demand for trained technicians across those sectors.
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See All 33 Service Technician Jobs in Albuquerque
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