Software Product Manager Jobs in Charlotte, NC

About this role:

Wells Fargo is seeking a Product Owner primarily supporting the integration of generative AI and agentic automation capabilities in the Claims & Recovery Product Team.

In this role, you will:

• Lead or participate in product management initiatives and deliverables for product lines or services
• Contribute to product analysis across applicable markets, conduct market research and market results-oriented analysis
• Review and analyze marketing programs for new products or enhancements including identification of market segments, product positioning, product bundling, pricing and profitability
• Resolve moderately complex issues and lead team to meet project goals, objectives and deliverables
• Ensure programs adhere to compliance, privacy regulations and policies
• Collaborate and consult with managers, analysts and project teams to ensure that goals are achieved
• Lead projects, teams or serve as a mentor
• Perform the Team Product Owner responsibilities as defined in the Wells Fargo Agile Playbook
• Provide guidance to the Delivery Team through all phases of the product management life cycle from ideation to value realization.
• Maintain, prioritize and refine the product backlog
• Closely monitor sprint productivity against capacity and dynamically allocate work during the sprint
• Build and maintain strong business and technology relationships
• Act as a claims subject matter expert
• Act as a Pega subject matter expert
• Collaborate on projects and initiatives to identify impacts, manage and complete project tasks and milestones, providing frequent status updates
• Clearly define and document process flows, user stories, acceptance criteria and other requirements documentation as applicable for complex functionality

Required Qualifications:

• 4+ years of Product Management experience, product development experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of Credit Card claims handling experience
• 2+ year of Pega Smart Dispute experience
• Experience delivering software products using agile/scrum principles.
• Application Support experience
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Facilitation and collaboration skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives.
• Experience with JIRA
• Advanced problem solving and technical troubleshooting capabilities
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to work effectively in virtual environment where key team members and partners are in various time zones and locations
• Strong analytical skills with high attention to detail and accuracy

Job Expectations:

• Hybrid role, 3 days in the office, 2 remote

Locations:

Chandler AZ, Charlotte, NC

Posting End Date:

• Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.