Software Support Analyst Jobs
Software Support Analyst jobs are open across healthcare, financial services, SaaS, and enterprise technology, from entry-level helpdesk roles to senior and lead positions, with specializations in application support, technical troubleshooting, and CRM or ERP platform administration. Find a role that fits below and apply directly.
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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Location
This is a hybrid role in Tampa,FL.
About the job you're considering
The Capgemini team offers extensive career opportunities and provides mentoring and coaching for teammates. This role is an experienced professional with a strong background in software development.
Your role
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice-based phone service
- Utilizing basic troubleshooting processes, validating the issue, recording critical details in ticketing system, utilizing Knowledge Base articles
- Use of Remote Tools to take control of customer’s PC/workstation for investigating probable causes of problem
- Escalates issues that are unable to be resolved within established guidelines to the appropriate group for proper corrective action
- Accountable for maintaining defined call metrics to the highest level. Number of Tickets Resolved, Average Call Wait Times, Average Handle Time, etc.
- Maintaining Login Hours based on contractual Service Level Agreements
Your skills and experience
- The ideal candidate will have a minimum of 1 - 2 years applicable experience.
- 2 years’ work experience supporting customers remotely in a technical environment
- 2 years’ work experience in Technical Call Center, IT (International Technology) Help Desk, or equivalent technical support roles
- Basic network troubleshooting skills
- Experience working with Point of Sale (POS) systems
- Experience with ticketing systems
- Experience with remote access software
- Highschool Diploma or GED (General Educational Development)
The base compensation range for this role in the posted location is:$ 29,973 - $60,014
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Software Support Analyst Jobs by Experience Level
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Who's Hiring


What Employers Look For
The qualifications that appear most often in software support analyst jobs.
- 1-3 years of experience in application or technical support roles
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong written and verbal communication skills for end-user support
- Experience supporting enterprise software platforms like Salesforce, SAP, or Oracle
- CompTIA A+ or ITIL Foundation certification preferred or required
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Software Support Analyst Job Search
Tailor your resume to ticket systems
List the specific ticketing and ITSM platforms you've used, such as ServiceNow, Jira Service Management, or Zendesk, by name. Hiring managers scan for these before reading anything else on a software support analyst resume.
Quantify resolution metrics you owned
Replace vague bullets like 'resolved user issues' with numbers you actually controlled: average first-response time, tickets closed per week, or escalation rate. Software support roles are measured by throughput, so your resume should reflect that.
Filter openings by application type supported
Job titles vary widely, so search by the software you support, not just the job title. A posting for 'ERP Support Specialist' or 'CRM Application Analyst' may be the exact software support analyst role you want but won't surface under a generic search.
Apply early to roles that fit
Migrate Mate lists software support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for a live troubleshooting screen
Many software support analyst interviews include a scenario where you walk the interviewer through diagnosing a fake ticket in real time. Practice narrating your diagnostic logic out loud, not just solving it silently, because interviewers are evaluating your communication as much as your technical reasoning.
Negotiate on-call expectations before accepting
Software support roles often include after-hours rotation that isn't mentioned until the offer stage. Ask directly about on-call frequency, compensation for off-hours incidents, and escalation paths so you're not negotiating blind after you've already said yes to the base salary.
Software Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most software support analysts?
The companies hiring the most software support analysts right now include FILED, Forest Software, and Cyzerg, with the largest share of openings in California, Arizona, and Texas, based on current listings on Migrate Mate as of November 2026. Healthcare systems, enterprise software vendors, and managed service providers consistently post the highest volume of these roles.
How many software support analyst jobs are remote?
About 27% of software support analyst openings are fully remote or hybrid as of November 2026, with remote work most concentrated in application support, SaaS platform administration, and Tier 2 or Tier 3 helpdesk functions. Roles requiring hands-on hardware troubleshooting or on-site end-user training are still predominantly in person.
How do you become a software support analyst?
Start by building foundational IT skills through a degree, associate program, or a certification like CompTIA A+ or ITIL Foundation. Get hands-on experience with at least one major ticketing platform, then apply for entry-level helpdesk or application support roles to develop real troubleshooting history. From there, specialize in an enterprise platform, such as a CRM or ERP system, to move into analyst-level positions.
Can you get hired as a software support analyst with little experience?
Yes, many employers hire software support analysts at the entry level with no prior professional experience if you can demonstrate hands-on technical aptitude. Build a foundation with a relevant certification, document any self-taught or academic troubleshooting projects, and apply to Tier 1 helpdesk roles first. Those positions are the most direct path into a software support analyst career because they build the ticket-resolution history senior roles require.
What does the software support analyst interview process look like?
Most software support analyst interviews include an initial phone screen focused on your technical background and communication style, followed by a technical or scenario-based round where you walk through diagnosing a support issue step by step. Some employers add a take-home exercise or a live walkthrough of a ticket workflow. Final rounds typically involve a conversation with a team lead or manager about escalation processes and cross-functional collaboration.
Where can I find and apply to software support analyst jobs?
You can find and apply to software support analyst jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and specialization, then apply directly to each listing from the page.
See All 13 Software Support Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find Software Support Analyst Jobs