Software Support Specialist Jobs in Maryland
Software Support Specialist jobs in Maryland concentrate in government contracting, cybersecurity, healthcare IT, and defense technology, with demand at every level from help desk associate to senior systems support engineer. The busiest hiring metros are Baltimore, Bethesda, and Annapolis, where employers like Leidos, Northrop Grumman, and Johns Hopkins Health System maintain large, sustained workforces and routinely backfill support roles. The most in-demand specializations right now are enterprise software troubleshooting, ticketing system administration, and SaaS platform support for government and clinical environments. See the openings below and apply to the ones that match your experience.
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About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
About The Role
Are you ready to do the can't be done?
Somewhere in the world right now, a captured phone, a piece of foreign malware, or a manipulated video holds the answer to a national security question. Peraton is building the team that will find those answers. We are growing a talent pipeline for a high-impact digital and technical exploitation program supporting the Intelligence Community, where forensic examiners, reverse engineers, hardware and RF specialists, biometric and multimedia analysts, data scientists, and mission enablers work side by side to turn raw foreign data into intelligence that matters.
Where you could fit in
- Program Management & Fusion: Program Manager, Deputy Program Manager, Program Control Analyst, Quality Assurance Manager, Security Manager, Contracts Administrator, Subcontract Manager, Deliverables Manager, Multi-Discipline Fusion & Integration Architect, All-Source / Fusion Analyst
- Digital Forensics: Digital Forensics Team Lead, Digital Forensics Deputy Team Lead, Digital Forensic Examiner, High-Volume Processing Specialist
- Software & Hardware Reverse Engineering: SEL Team Lead, Reverse Engineer, Malware Analyst, Mobile Application Analyst, HEL Team Lead, Hardware Exploitation Specialist, HEL Lab Manager, Cryptographic Analyst, RF / Signals Exploitation Specialist
- Identity Intelligence: Identity Intelligence Team Lead, Biometric Analyst, Digital Attribution Analyst
- Multimedia Intelligence: Multimedia Intelligence Team Lead, Multimedia Analyst, Multimedia Production Specialist, Geospatial / Photogrammetry Analyst, Audio / Signal Analyst, Deepfake Detection / Multimedia AI Specialist
- Mission Enablement (Workflow, Requirements, Data Science): Workflow Management Lead, Workflow Management Analyst, Requirements Management Lead, Collection Requirements Manager, Customer Engagement Specialist, Data Scientist, ML / AI Engineer, Data Engineer
- Technical Support (Knowledge Management, Editing, Inventory & SCRM, Configuration & IT Security, Training): Knowledge Manager, Knowledge Management Analyst, Senior Technical Editor / Lead, Technical Editor / Writer, Inventory & Supply Chain Risk Manager, Asset Accountability Analyst, Configuration Manager, Configuration Management Analyst, IT Systems Administrator, Information System Security Officer, Senior Training Developer / Instructional Designer, Training Specialist
How this works
This is a pipeline requisition. Apply once, and our recruiters will match you to current and future openings on this program that fit your skills, level, and career goals. Positions are contingent on contract award and funding. When the right role opens, a recruiter will contact you.
Qualifications
What you'll bring
- Experience in digital forensics, reverse engineering, malware or hardware exploitation, RF analysis, biometrics, multimedia or geospatial analysis, collection requirements or workflow management, data science, all-source intelligence, or program and technical support.
- Education and experience by level, per Peraton career levels:
- Mid-Level: Bachelor's degree and 5 years of related experience; Master's degree and 3 years; or PhD with 0 years.
- Senior: Bachelor's degree and 8+ years of related experience; Master's degree and 6 years; or PhD and 3 years.
- SME: Bachelor's degree and 12+ years of related experience; Master's degree and 10 years; or PhD and 7 years. Management roles require 10–16+ years, depending on level.
- S. citizenship required.
- Active TS/SCI clearance with CI Polygraph required.
- Positions in cyberspace work roles require DoD 8140 qualification for the assigned DCWF work role and proficiency level (or the ability to obtain it within 9 months of hire).
Bonus points
- Prior support to IC DOMEX or technical exploitation missions.
- Certifications such as GCFE/GCFA, EnCE, CCME, GREM, PMP, IAI, LEVA, or GEOINT Professional Certification.
- Experience with AI/ML-enabled analytic tools or workflow automation (e.g., Appian).
Why you'll love it
- Mission that matters: your work directly supports U.S. national security decision-makers.
- Elite team: work alongside some of the best technical exploitation and intelligence professionals in the IC.
- Cutting-edge tools: get hands-on with advanced forensics, reverse engineering, multimedia, and AI/ML capabilities.
- Room to grow: Peraton's career framework gives you a clear path to advance in your discipline.
- Competitive pay and comprehensive benefits.
Details
Target Salary Range: $112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
See All 496+ Software Support Specialist Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsSoftware Support Specialist Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Software Support Specialist Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
- CVS Health15

- Bering-Alaka`ina Holdings14
- Peraton10

- People, Technology & Processes9

- Coach8

Top Industries Hiring
- Insurance
- Science & Research
- Technology & Software
- Healthcare & Medical Services
- Food & Beverage
What Maryland Employers Look For
The qualifications that appear most often in software support specialist jobs across Maryland.
- Bachelor's degree in information technology, computer science, or a related technical field
- Demonstrated experience troubleshooting enterprise software applications and resolving end-user issues
- Proficiency with ticketing platforms such as ServiceNow, Jira Service Management, or Remedy
- Strong written and verbal communication skills for non-technical audience documentation and support
- Ability to obtain or hold a security clearance for Maryland government and defense contractors
- Familiarity with ITIL frameworks and standard service desk processes and escalation procedures
Software Support Specialist Jobs in Maryland: Frequently Asked Questions
How do you become a software support specialist in Maryland?
Most Maryland employers expect a bachelor's degree in information technology, computer science, or a closely related field, though an associate degree paired with relevant certifications can open doors at the help desk level. CompTIA A+, CompTIA ITF+, or an ITIL Foundation certification strengthens any application. There is no state-issued license for software support work in Maryland, but roles tied to defense or government agencies often require a federal security clearance, which employers typically sponsor after hiring.
Which companies hire software support specialists in Maryland?
Employers hiring software support specialists in Maryland right now include CVS Health, Bering-Alaka`ina Holdings, and Peraton, based on current listings on Migrate Mate as of November 2026. Maryland's heavy concentration of federal agencies and defense contractors means many of these openings are tied to government IT programs, making it one of the more active markets in the mid-Atlantic region.
Which Maryland cities have the most software support specialist jobs?
Baltimore, Bethesda, and Frederick are the cities with the most software support specialist openings in Maryland. Baltimore drives volume through its large healthcare systems, university networks, and financial services sector, while Bethesda and suburban areas closer to Washington, D.C., generate consistent openings through federal agency campuses, defense contractors, and consulting firms headquartered along the I-270 corridor.
Are there remote software support specialist jobs in Maryland?
Yes, and more than many technical roles, since software support work is largely desk-based and conducted over phone, chat, or remote-access tools. About 46% of software support specialist openings tied to Maryland are remote or hybrid as of November 2026, reflecting the role's strong compatibility with distributed work. Tier-one help desk and SaaS platform support positions account for the largest share of fully remote listings.
How can I get hired as a software support specialist in Maryland with little or no experience?
The most realistic entry path is a help desk or IT support associate role, which Maryland employers across healthcare, government contracting, and higher education regularly fill with candidates who hold an associate degree or CompTIA A+ certification but limited professional history. Large Maryland institutions like Johns Hopkins, University of Maryland Medical System, and SAIC run structured associate and junior analyst programs designed for recent graduates. Lateral moves from customer service, technical writing, or QA testing roles are also common entry points. A home lab, a documented personal project, or a capstone from a community college IT program can replace work experience on an early application.
Where can I find and apply to software support specialist jobs in Maryland?
You can find and apply to software support specialist jobs in Maryland on Migrate Mate, which lists current Maryland openings updated regularly. Search for roles that match your experience level and specialization, then apply directly to the ones that fit. No account creation is needed to see the listings.
See All 496+ Software Support Specialist Jobs in Maryland
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