Software Support Specialist Jobs in North Dakota

Customer Service / Inside Sales Support Representative

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Overview

Cash-Wa Distributing, a proud division of Performance Food Group (PFG), is seeking a detail-oriented and customer-focused Customer Service / Inside Sales Support Representative to join our team. In this role, you will support assigned customer accounts, process orders, maintain pricing and product information, and deliver outstanding service to both customers and our sales team.

At Cash-Wa, we value teamwork, integrity, and a commitment to excellence in serving our customers across the foodservice industry.

Key Responsibilities

• Provide exceptional customer service to both internal teams and external customers
• Accurately process customer orders via phone and email in a timely manner
• Maintain order guides, pricing, and account details according to company guidelines
• Resolve customer concerns promptly and professionally
• Communicate effectively with customers, sales representatives, and internal departments regarding orders, products, and delivery routing
• Support outside sales associates in managing and growing customer accounts
• Generate reports, document customer interactions, and process credits as needed
• Balance customer needs with company policies to ensure successful outcomes
• Assist with manufacturer recall processes in coordination with customers and internal teams
• Cross-train to support the Will Call Desk as needed
• Perform additional duties to support team and organizational success

Qualifications

• 1+ year of customer service or sales support experience (phone-based preferred)
• Strong communication skills with the ability to interact professionally with customers and team members
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data entry skills (10-key)
• Strong attention to detail, organization, and problem-solving abilities
• Ability to multitask and thrive in a fast-paced environment
• Basic math skills required
• Distribution center or foodservice industry experience preferred
• Availability to work a rotating Sunday schedule (approximately every 4 weeks)
• Must pass a background check and pre-employment drug screen

Why Join Cash-Wa / Performance Food Group?

• Competitive pay and benefits package
• Opportunities for career growth
• Supportive, team-oriented work environment
• Stable and growing company in the food distribution industry

Equal Opportunity Employer

We are an Equal Opportunity Employer committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

Reasonable accommodations are available for qualified individuals with disabilities during the application and interview process. Please contact Human Resources for assistance.

Pay: $19.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Fargo, ND 58102 (Required)

Work Location: In person