Solution Manager Jobs in Dallas, TX
Solution Manager jobs in Dallas are concentrated in Uptown, the Telecom Corridor in Richardson, and Las Colinas, with strong demand across technology services, healthcare IT, and financial solutions. Companies actively hiring include Deloitte, Bain & Company, and EY. Scan the live roles below and apply to whichever ones fit.
Find Solution Manager JobsOverview
Showing 5 of 40+ Solution Manager jobs
INTRODUCTION
The Solution Architect is responsible for leading large-scale U.S. healthcare payer contact center operations across Member Services, Provider Services, Claims, Enrollment, and Eligibility. This role owns end-to-end delivery excellence including SLAs, regulatory compliance, financial performance, workforce productivity, and transformation initiatives across Commercial, Medicare, and Medicaid lines of business. The role serves as a senior client-facing leader managing complex multi-LOB healthcare operations while driving cost optimization, quality, and AI-led transformation.
ROLE AND RESPONSIBILITIES:
- Provide hands on leadership for 200 - 400+ FTE U.S. healthcare contact center operations across Member Services, Provider Services, Claims, Enrollment, and Eligibility
- Act as a U.S. payer domain SME with deep understanding of member and provider journeys
- Own end to end KPIs and SLAs including AHT, ASA, FCR, quality, accuracy, grievance TAT, and appeals resolution
- Ensure compliance with U.S. healthcare regulations including HIPAA, CMS, Medicare, Medicaid, ACA, and state mandates
- Lead governance with U.S. payer leadership across Operations, CX, Compliance, and Medical Management
- Drive cost to serve reduction through workforce optimization, automation, and AI led interventions
- Lead U.S. healthcare transformation initiatives including digital self service, contact reduction, intelligent routing, and agent assist
- Proactively identify and mitigate operational, regulatory, and compliance risks
- Support U.S. healthcare pursuits and expansions with SME ownership for solutioning, pricing, and operating model design
- Own delivery financials including budgeting, productivity targets, and P&L performance
- Build leadership capability across Managers and Senior Managers and drive a high performance delivery culture
BASIC QUALIFICATIONS:
- Bachelor’s or master’s degree in business administration or related discipline
- 13+ years BPO and contact center delivery operations
- 10+ years in U.S. healthcare contact center leadership roles
- Mandatory experience in U.S. Member Services across Commercial, Medicare, or Medicaid
- Strong exposure to Provider Services and payer back-office integration
- Hands-on experience with payer platforms such as Facets, QNXT, WGS, PEGA, and portals
- Strong knowledge of CMS audits, HEDIS, STAR ratings, and G&A processes
- Lean Six Sigma Green or Black Belt Certification preferred
COMPENSATION
- Salary Range: $138,600 - $187,500 a year
LOCATION
Dallas, TX
Job Function
CONSULTANCY
Role
Solution Architect
Job Id
418380
Desired Skills
Healthcare_CMS Grievances, Fraud, Waste and Abuse
INTRODUCTION
The Solution Architect is responsible for leading large-scale U.S. healthcare payer contact center operations across Member Services, Provider Services, Claims, Enrollment, and Eligibility. This role owns end-to-end delivery excellence including SLAs, regulatory compliance, financial performance, workforce productivity, and transformation initiatives across Commercial, Medicare, and Medicaid lines of business. The role serves as a senior client-facing leader managing complex multi-LOB healthcare operations while driving cost optimization, quality, and AI-led transformation.
ROLE AND RESPONSIBILITIES:
- Provide hands on leadership for 200 - 400+ FTE U.S. healthcare contact center operations across Member Services, Provider Services, Claims, Enrollment, and Eligibility
- Act as a U.S. payer domain SME with deep understanding of member and provider journeys
- Own end to end KPIs and SLAs including AHT, ASA, FCR, quality, accuracy, grievance TAT, and appeals resolution
- Ensure compliance with U.S. healthcare regulations including HIPAA, CMS, Medicare, Medicaid, ACA, and state mandates
- Lead governance with U.S. payer leadership across Operations, CX, Compliance, and Medical Management
- Drive cost to serve reduction through workforce optimization, automation, and AI led interventions
- Lead U.S. healthcare transformation initiatives including digital self service, contact reduction, intelligent routing, and agent assist
- Proactively identify and mitigate operational, regulatory, and compliance risks
- Support U.S. healthcare pursuits and expansions with SME ownership for solutioning, pricing, and operating model design
- Own delivery financials including budgeting, productivity targets, and P&L performance
- Build leadership capability across Managers and Senior Managers and drive a high performance delivery culture
BASIC QUALIFICATIONS:
- Bachelor’s or master’s degree in business administration or related discipline
- 13+ years BPO and contact center delivery operations
- 10+ years in U.S. healthcare contact center leadership roles
- Mandatory experience in U.S. Member Services across Commercial, Medicare, or Medicaid
- Strong exposure to Provider Services and payer back-office integration
- Hands-on experience with payer platforms such as Facets, QNXT, WGS, PEGA, and portals
- Strong knowledge of CMS audits, HEDIS, STAR ratings, and G&A processes
- Lean Six Sigma Green or Black Belt Certification preferred
COMPENSATION
- Salary Range: $138,600 - $187,500 a year
LOCATION
Dallas, TX
Job Function
CONSULTANCY
Role
Solution Architect
Job Id
418380
Desired Skills
Healthcare_CMS Grievances, Fraud, Waste and Abuse
See All 40 Solution Manager Jobs in Dallas
Find roles in Dallas that match your experience and apply in just a few clicks.
Find Solution Manager JobsSolution Manager Job Market in Dallas
Who's Hiring
- Deloitte3
- Bain & Company3
- EY2
- Rexel2
- Capgemini2
Top Industries Hiring
- Technology & Software14
- Consulting & Professional Services12
- Accounting & Auditing5
- Investment & Asset Management5
- Distribution & Wholesale3
Solution Manager Jobs in Dallas: Frequently Asked Questions
How do I get a solution manager job in Dallas?
Focus your search on Dallas's technology services corridor in Richardson, the healthcare IT employers anchored near the Medical District, and the financial solutions firms concentrated in Uptown and downtown. Candidates with experience managing enterprise software or SaaS implementations tend to stand out in this market. Demonstrating cross-functional project ownership and client-facing delivery experience gives you a clear edge with Dallas hiring managers.
Which companies hire solution managers in Dallas?
Employers hiring solution managers in Dallas right now include Deloitte, Bain & Company, and EY, based on current listings on Migrate Mate as of June 2026. The local market is driven by a mix of large enterprise technology firms, regional healthcare systems, and financial services companies that treat solution management as a core delivery function.
Are there remote solution manager jobs in Dallas?
Yes, though availability depends heavily on the role type. Solution managers overseeing client implementations or on-site deployments tend to require in-person presence, while those focused on pre-sales, solutioning, or account planning often work remotely. About 54% of solution manager openings tied to Dallas are remote or hybrid as of June 2026, with the highest remote share found in software and analytics-focused positions.
How can I get a solution manager job in Dallas with little or no experience?
The most realistic entry path in Dallas is moving into a solution manager role from a related position such as business analyst, technical account coordinator, or implementation specialist. Smaller technology firms and regional managed service providers in the Dallas-Fort Worth area are more likely to hire candidates making that lateral move than large enterprises. Building familiarity with CRM platforms and client solution workflows common in Dallas's tech and healthcare sectors strengthens an entry-level application considerably.
Which industries hire the most solution managers in Dallas?
Most solution manager openings in Dallas sit in Technology & Software, Consulting & Professional Services, and Accounting & Auditing, per current listings on Migrate Mate as of June 2026. Dallas's position as a major hub for technology services companies, regional health systems, and financial institutions creates consistent demand across all three sectors throughout the year.
Related Jobs in Texas
See All 40 Solution Manager Jobs in Dallas
Find roles in Dallas that match your experience and apply in just a few clicks.
Find Solution Manager Jobs