STEM OPT Customer Support Engineer Jobs
Customer Support Engineer roles sit at the intersection of technical problem-solving and client communication, making them a strong fit for STEM OPT graduates in computer science, information systems, or engineering. Your 24-month STEM OPT extension applies here, provided your employer is enrolled in E-Verify and your role aligns with your degree's CIP code.
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Get Access To All JobsQuality Assurance & Customer Support Engineer
This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
We are seeking highly motivated Quality Assurance & Customer Support Engineer to join our team in a hybrid role focusing on product quality, test automation, and technical customer support. In this position, you will play a key role in ensuring the reliability and usability of our Mist Cloud platform.
You will help drive product quality, contribute to engineering decisions, and serve as a bridge between customers and development teams. The role involves hands-on test execution and real-world troubleshooting of issues, while leveraging AI-assisted tools to expand test coverage, accelerate root cause analysis, and improve overall engineering efficiency.
In a typical day as a Quality Assurance & Customer Support Engineer, you would...
- Validate Web UI and REST API functionality across staging and production environments for product quality and customer readiness.
- Investigate, reproduce, and debug customer-reported issues, providing clear updates while working toward timely resolution and customer satisfaction.
- Log, track, and manage defects and enhancements with clear documentation and prioritization, driving resolution with engineering teams.
- Build and maintain test environments and testbeds to support reliable testing, issue reproduction, and validation.
- Maintain and update test plans for regression coverage and release readiness.
- Write and maintain clear technical documentation for QA and Support teams.
- Manage multiple priorities independently in a fast-paced environment.
- Develop and expand automated test coverage using Python and modern frameworks, leveraging AI-assisted tools to improve coverage, efficiency, and troubleshooting.
What you need to bring:
- 0-2 years of experience in Quality Assurance, software testing, Customer Support, or related engineering roles.
- Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
- Strong written and verbal communication skills.
- Analytical mindset with attention to detail and proactive problem-solving.
- Solid understanding of testing best practices.
- Ability to work in a fast-paced, cross-functional environment and manage priorities.
Preferred Qualifications:
- Strong initiative and creative problem-solving skills.
- Experience writing and maintaining regression test cases.
- Experience testing and troubleshooting Web applications and REST APIs.
- Experience using AI-assisted tools to support debugging, test creation, or workflow efficiency.
- Familiarity with Django REST Framework or similar APIs.
- Solid understanding of programming concepts and software development.
- Familiarity with Python programming language.
- Experience with Selenium and pytest.
- Exposure to L2/L3 networking concepts.
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
puertorico
networking
Job: Engineering
Job Level: TCP_01
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
Quality Assurance & Customer Support Engineer
This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
We are seeking highly motivated Quality Assurance & Customer Support Engineer to join our team in a hybrid role focusing on product quality, test automation, and technical customer support. In this position, you will play a key role in ensuring the reliability and usability of our Mist Cloud platform.
You will help drive product quality, contribute to engineering decisions, and serve as a bridge between customers and development teams. The role involves hands-on test execution and real-world troubleshooting of issues, while leveraging AI-assisted tools to expand test coverage, accelerate root cause analysis, and improve overall engineering efficiency.
In a typical day as a Quality Assurance & Customer Support Engineer, you would...
- Validate Web UI and REST API functionality across staging and production environments for product quality and customer readiness.
- Investigate, reproduce, and debug customer-reported issues, providing clear updates while working toward timely resolution and customer satisfaction.
- Log, track, and manage defects and enhancements with clear documentation and prioritization, driving resolution with engineering teams.
- Build and maintain test environments and testbeds to support reliable testing, issue reproduction, and validation.
- Maintain and update test plans for regression coverage and release readiness.
- Write and maintain clear technical documentation for QA and Support teams.
- Manage multiple priorities independently in a fast-paced environment.
- Develop and expand automated test coverage using Python and modern frameworks, leveraging AI-assisted tools to improve coverage, efficiency, and troubleshooting.
What you need to bring:
- 0-2 years of experience in Quality Assurance, software testing, Customer Support, or related engineering roles.
- Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
- Strong written and verbal communication skills.
- Analytical mindset with attention to detail and proactive problem-solving.
- Solid understanding of testing best practices.
- Ability to work in a fast-paced, cross-functional environment and manage priorities.
Preferred Qualifications:
- Strong initiative and creative problem-solving skills.
- Experience writing and maintaining regression test cases.
- Experience testing and troubleshooting Web applications and REST APIs.
- Experience using AI-assisted tools to support debugging, test creation, or workflow efficiency.
- Familiarity with Django REST Framework or similar APIs.
- Solid understanding of programming concepts and software development.
- Familiarity with Python programming language.
- Experience with Selenium and pytest.
- Exposure to L2/L3 networking concepts.
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
puertorico
networking
Job: Engineering
Job Level: TCP_01
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
See all STEM OPT Customer Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Customer Support Engineer Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Customer Support Engineer
Verify your CIP code before applying
Customer Support Engineer roles can fall under multiple STEM CIP codes depending on the employer's framing. Cross-reference your degree's CIP code against the DHS STEM Designated Degree Program List before accepting any offer to confirm your extension eligibility.
Confirm E-Verify enrollment before interviews
Ask your recruiter whether the company is enrolled in E-Verify before you advance to offer-stage conversations. You can also verify enrollment directly through the E-Verify employer search tool, saving you from pursuing roles that can't legally support your STEM OPT extension.
Target companies with dedicated technical support engineering teams
SaaS, cloud infrastructure, and enterprise software companies routinely hire Customer Support Engineers under clearly STEM-aligned job codes. Use Migrate Mate to filter for employers whose E-Verify enrollment is already confirmed, so your search stays focused on eligible opportunities.
Build your I-983 training plan before your start date
Your employer must sign a Form I-983 training plan documenting how the Customer Support Engineer role relates to your STEM degree. Draft the learning objectives section yourself before onboarding so your DSO can review it quickly and your STEM OPT extension doesn't get delayed.
Frame your resume around technical diagnostic skills
Customer Support Engineer job descriptions often list API troubleshooting, log analysis, and SQL queries as requirements. Highlight these specifically from your coursework or internships, since degree-to-role alignment scrutiny is higher for support-titled positions than for roles with 'engineer' as the primary function.
Understand cap-gap coverage if your H-1B is selected
If your employer files an H-1B visa petition on your behalf and you're selected in the lottery, cap-gap rules under USCIS extend your work authorization through September 30 of the fiscal year. Confirm with your DSO that your OPT EAD is still valid at the time of your H-1B visa registration.
Frequently Asked Questions
Does a Customer Support Engineer role qualify for the STEM OPT extension?
It depends on how the role is defined and whether it aligns with your STEM degree's CIP code. Customer Support Engineer positions at software or infrastructure companies typically involve technical troubleshooting, API integration support, and system diagnostics, which can qualify. Roles that are primarily account management or non-technical client service, regardless of the title, are less likely to meet the degree-relatedness requirement. Confirm alignment with your DSO before accepting an offer.
Does my employer have to be enrolled in E-Verify for my STEM OPT extension to be valid?
Yes. E-Verify enrollment is a mandatory requirement for any employer hiring a STEM OPT student on the 24-month extension. If your employer is not enrolled at the time your extension begins, your work authorization is not valid for that position. You can verify enrollment through the E-Verify employer search tool before signing any offer letter. Employers who are new to hiring STEM OPT workers sometimes enroll specifically for a candidate, so raising this early in the process is reasonable.
What goes into the I-983 training plan for a Customer Support Engineer?
The Form I-983 requires your employer to document the specific learning objectives of your role and explain how those objectives relate to your STEM degree. For a Customer Support Engineer, this typically includes skills like network diagnostics, software debugging, data analysis of support tickets, and technical documentation. Both you and a company supervisor must sign it, and your DSO must receive it before your STEM OPT extension is authorized. USCIS can audit these plans, so vague descriptions of job duties are not sufficient.
How do I find Customer Support Engineer jobs where the employer already supports STEM OPT students?
Migrate Mate lists Customer Support Engineer roles from employers whose E-Verify enrollment is confirmed, which removes the guesswork from your search. Many F-1 students waste time applying to companies that don't realize E-Verify enrollment is required, or who decline to enroll. Filtering for verified employers up front keeps your job search focused on roles where your STEM OPT extension can actually be activated without delays.
What happens to my STEM OPT authorization if my employer's E-Verify participation lapses mid-employment?
If your employer's E-Verify enrollment lapses or is terminated after your STEM OPT extension begins, you are no longer in a valid employment situation under STEM OPT rules. USCIS requires that employers remain enrolled in E-Verify throughout the duration of your extension, not just at the point of hire. If this happens, notify your DSO immediately. You may need to find a new employer who is enrolled in E-Verify, or your extension could be at risk. Document the situation and act quickly to avoid an unauthorized period of employment.