STEM OPT Customer Support Engineer Jobs
Customer Support Engineer roles sit at the intersection of technical problem-solving and client communication, making them a strong fit for STEM OPT graduates in computer science, information systems, or engineering. Your 24-month STEM OPT extension applies here, provided your employer is enrolled in E-Verify and your role aligns with your degree's CIP code.
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Get Access To All JobsINTRODUCTION
Fictiv exists to help product innovators create. Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv's four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.
ROLE SUMMARY
The Customer Support Engineer promotes sales of Misumi products through Customer Support channels including email, chat, and phone, application work and special engineering related projects as needed.
ESSENTIAL FUNCTIONS
Sales:
- Promote and educate customers such as design engineers, mechanical engineers, buyers or other professional and technical personnel, on products and services to increase sales.
- Make and perform technical presentations to design engineering groups as a subject matter expert clearly and confidently.
- Provide product and design support to increase usage in customer designs.
- Work collaboratively with sales team to achieve growth goals.
Customer Support:
- Provide technical design support and education both internally and externally on products including materials, fits, tolerances, lifespans, engineering calculations, sizing, CAD models, website, and functions via phone, email, and chat.
- Handle large, custom, and competitor cross-over quoting opportunities between customers and internal departments (domestic and overseas) to capture new business.
- Ensure compliance to quality and work if needed with the customer service and procurement on quality claims.
- Maintain some product databases, website contents, and catalog product information for accuracy and changes.
Other:
Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.
All employees are expected to maintain and contribute to the QMS.
BASIC QUALIFICATIONS
- Bachelor's Degree in Engineering (Mechanical, Electrical, or Industrial preferred).
- Minimum 3 years of relevant experience.
- Knowledge of manufacturing processes and equipment preferred.
- Excellent problem solving, interpersonal and conflict management skills.
- Working knowledge of 3D CAD, Microsoft Office (Excel, Access, Word, PowerPoint) CRM software, VB, VBA (plus).
- Excellent verbal/written communication skills.
- Highly motivated, driven, responsible, possess leadership, and results oriented.
PHYSICAL DEMANDS
- No physical demands.
TRAVEL
Ability to travel <10% of the time for offsite customer visits, trade shows, etc.
COMPENSATION
- Salary Range: $65,000 to $80,000 per year, based upon experience.
ABOUT FICTIV
Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.
We're actively seeking teammates who:
- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
- Have an 'always learning' mindset that celebrates learning, not just wins.
- Help us continue to build a world-class organization that values the contributions of all of our teammates.
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
INTRODUCTION
Fictiv exists to help product innovators create. Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv's four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.
ROLE SUMMARY
The Customer Support Engineer promotes sales of Misumi products through Customer Support channels including email, chat, and phone, application work and special engineering related projects as needed.
ESSENTIAL FUNCTIONS
Sales:
- Promote and educate customers such as design engineers, mechanical engineers, buyers or other professional and technical personnel, on products and services to increase sales.
- Make and perform technical presentations to design engineering groups as a subject matter expert clearly and confidently.
- Provide product and design support to increase usage in customer designs.
- Work collaboratively with sales team to achieve growth goals.
Customer Support:
- Provide technical design support and education both internally and externally on products including materials, fits, tolerances, lifespans, engineering calculations, sizing, CAD models, website, and functions via phone, email, and chat.
- Handle large, custom, and competitor cross-over quoting opportunities between customers and internal departments (domestic and overseas) to capture new business.
- Ensure compliance to quality and work if needed with the customer service and procurement on quality claims.
- Maintain some product databases, website contents, and catalog product information for accuracy and changes.
Other:
Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.
All employees are expected to maintain and contribute to the QMS.
BASIC QUALIFICATIONS
- Bachelor's Degree in Engineering (Mechanical, Electrical, or Industrial preferred).
- Minimum 3 years of relevant experience.
- Knowledge of manufacturing processes and equipment preferred.
- Excellent problem solving, interpersonal and conflict management skills.
- Working knowledge of 3D CAD, Microsoft Office (Excel, Access, Word, PowerPoint) CRM software, VB, VBA (plus).
- Excellent verbal/written communication skills.
- Highly motivated, driven, responsible, possess leadership, and results oriented.
PHYSICAL DEMANDS
- No physical demands.
TRAVEL
Ability to travel <10% of the time for offsite customer visits, trade shows, etc.
COMPENSATION
- Salary Range: $65,000 to $80,000 per year, based upon experience.
ABOUT FICTIV
Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.
We're actively seeking teammates who:
- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
- Have an 'always learning' mindset that celebrates learning, not just wins.
- Help us continue to build a world-class organization that values the contributions of all of our teammates.
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
See all 419+ STEM OPT Customer Support Engineer Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization as a Customer Support Engineer
Verify your CIP code before applying
Customer Support Engineer roles can fall under multiple STEM CIP codes depending on the employer's framing. Cross-reference your degree's CIP code against the DHS STEM Designated Degree Program List before accepting any offer to confirm your extension eligibility.
Confirm E-Verify enrollment before interviews
Ask your recruiter whether the company is enrolled in E-Verify before you advance to offer-stage conversations. You can also verify enrollment directly through the E-Verify employer search tool, saving you from pursuing roles that can't legally support your STEM OPT extension.
Target companies with dedicated technical support engineering teams
SaaS, cloud infrastructure, and enterprise software companies routinely hire Customer Support Engineers under clearly STEM-aligned job codes. Use Migrate Mate to filter for employers whose E-Verify enrollment is already confirmed, so your search stays focused on eligible opportunities.
Build your I-983 training plan before your start date
Your employer must sign a Form I-983 training plan documenting how the Customer Support Engineer role relates to your STEM degree. Draft the learning objectives section yourself before onboarding so your DSO can review it quickly and your STEM OPT extension doesn't get delayed.
Frame your resume around technical diagnostic skills
Customer Support Engineer job descriptions often list API troubleshooting, log analysis, and SQL queries as requirements. Highlight these specifically from your coursework or internships, since degree-to-role alignment scrutiny is higher for support-titled positions than for roles with 'engineer' as the primary function.
Understand cap-gap coverage if your H-1B is selected
If your employer files an H-1B visa petition on your behalf and you're selected in the lottery, cap-gap rules under USCIS extend your work authorization through September 30 of the fiscal year. Confirm with your DSO that your OPT EAD is still valid at the time of your H-1B visa registration.
Frequently Asked Questions
Does a Customer Support Engineer role qualify for the STEM OPT extension?
It depends on how the role is defined and whether it aligns with your STEM degree's CIP code. Customer Support Engineer positions at software or infrastructure companies typically involve technical troubleshooting, API integration support, and system diagnostics, which can qualify. Roles that are primarily account management or non-technical client service, regardless of the title, are less likely to meet the degree-relatedness requirement. Confirm alignment with your DSO before accepting an offer.
Does my employer have to be enrolled in E-Verify for my STEM OPT extension to be valid?
Yes. E-Verify enrollment is a mandatory requirement for any employer hiring a STEM OPT student on the 24-month extension. If your employer is not enrolled at the time your extension begins, your work authorization is not valid for that position. You can verify enrollment through the E-Verify employer search tool before signing any offer letter. Employers who are new to hiring STEM OPT workers sometimes enroll specifically for a candidate, so raising this early in the process is reasonable.
What goes into the I-983 training plan for a Customer Support Engineer?
The Form I-983 requires your employer to document the specific learning objectives of your role and explain how those objectives relate to your STEM degree. For a Customer Support Engineer, this typically includes skills like network diagnostics, software debugging, data analysis of support tickets, and technical documentation. Both you and a company supervisor must sign it, and your DSO must receive it before your STEM OPT extension is authorized. USCIS can audit these plans, so vague descriptions of job duties are not sufficient.
How do I find Customer Support Engineer jobs where the employer already supports STEM OPT students?
Migrate Mate lists Customer Support Engineer roles from employers whose E-Verify enrollment is confirmed, which removes the guesswork from your search. Many F-1 students waste time applying to companies that don't realize E-Verify enrollment is required, or who decline to enroll. Filtering for verified employers up front keeps your job search focused on roles where your STEM OPT extension can actually be activated without delays.
What happens to my STEM OPT authorization if my employer's E-Verify participation lapses mid-employment?
If your employer's E-Verify enrollment lapses or is terminated after your STEM OPT extension begins, you are no longer in a valid employment situation under STEM OPT rules. USCIS requires that employers remain enrolled in E-Verify throughout the duration of your extension, not just at the point of hire. If this happens, notify your DSO immediately. You may need to find a new employer who is enrolled in E-Verify, or your extension could be at risk. Document the situation and act quickly to avoid an unauthorized period of employment.